Seasoned Remote Healthcare Customer Service Representative – Empowering Patients Through Compassionate Health Benefit Support & Telehealth Outreach

About brighthush and the Healthcare Support Revolution

At brighthush, we believe that health is a journey, not a destination. Our mission is to transform the way people experience healthcare by turning everyday conversations into meaningful connections that empower individuals to take charge of their well‑being. With a robust portfolio of virtual and in‑home care solutions, brighthush is a leader in delivering personalized health benefits that adapt to the unique needs of each member. As a remote‑first organization, we empower our team members to work from anywhere while fostering a culture of collaboration, innovation, and continuous learning.

Why Join brighthush?

• Impactful Work: Every call you make helps a patient understand and access the care they deserve.
• Remote Flexibility: Work from the comfort of your home office with a reliable, fully equipped setup.
• Growth Opportunities: Fast‑track your career with mentorship, training programs, and clear advancement pathways.
• Competitive Compensation: Earn a competitive hourly rate with performance bonuses and a comprehensive benefits package.
• Inclusive Culture: Thrive in a diverse, supportive environment that celebrates individuality and promotes work‑life balance.

Key Responsibilities

As a Remote Healthcare Customer Service Representative at brighthush, you will be the frontline advocate for our members, ensuring they receive the best possible support and guidance. Your day‑to‑day tasks will include:

• Making outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in‑home or virtual evaluations.
• Approaching each interaction with a friendly, welcoming tone, building genuine rapport while presenting the value of our healthcare programs.
• Addressing hesitations and objections with empathy, turning potential concerns into opportunities for engagement.
• Educating members on program advantages, helping them set realistic health goals, and guiding them toward actionable steps.
• Resolving issues promptly by researching solutions, escalating when necessary, and ensuring a seamless experience.
• Maintaining accurate, real‑time data entry in our CRM, ensuring all interactions are logged and compliant with regulatory standards.
• Staying on schedule with daily targets, meeting productivity metrics, and contributing to team goals.
• Adapting to changing priorities by rescheduling appointments, updating member records, and providing proactive support.

Essential Qualifications

• High School Diploma or GED (required; verified during background check).
• Strong computer literacy: data entry, screen navigation, and keyboarding speed.
• Proficiency with Microsoft Outlook, Word, and other office productivity tools.
• Excellent customer service skills with a compassionate, friendly tone.
• Ability to adhere to schedules and daily task lists.
• Strong oral and written communication skills.
• Genuine empathy and care for others.
• Two monitors (minimum 22 inches each) with HDMI and DisplayPort connections ready before your start date.

Preferred Qualifications

• Prior experience in a healthcare or telehealth customer support role.
• Knowledge of health insurance terminology and benefits structures.
• Experience with CRM platforms such as Salesforce or Zendesk.
• Basic understanding of HIPAA compliance and data privacy best practices.
• Fluency in multiple languages (e.g., Spanish, French) is a plus.

Core Skills & Competencies

• Active Listening – capturing member needs and concerns accurately.
• Problem‑Solving – identifying root causes and delivering effective solutions.
• Time Management – balancing multiple tasks while meeting deadlines.
• Adaptability – thriving in a fast‑moving, technology‑driven environment.
• Team Collaboration – sharing insights and best practices with peers.
• Resilience – maintaining composure during high‑volume periods.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Onboarding training modules covering product knowledge, compliance, and customer engagement.
• Quarterly skill‑building workshops on sales techniques, telehealth trends, and data analytics.
• Mentorship programs pairing you with senior representatives and managers.
• Clear promotion tracks: from Customer Service Representative to Senior Representative, Team Lead, and beyond.
• Cross‑functional projects that expose you to marketing, product development, and operations.

Work Environment & Culture at brighthush

Our remote workforce is united by a shared commitment to excellence and a passion for helping people. We foster:

• A collaborative culture where ideas are welcomed and feedback is constructive.
• Regular virtual town halls and team‑building events.
• Flexible scheduling options to accommodate personal commitments.
• A focus on mental and physical well‑being through wellness programs and resources.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks & Benefits

While the base hourly rate is competitive, we also offer a suite of benefits designed to support your overall well‑being:

• Health, Dental & Vision Insurance: Comprehensive plans with low out‑of‑pocket costs.
• 401(k) with Company Match: Secure your future with a generous retirement plan.
• Paid Time Off (PTO) & Paid Holidays: Recharge and celebrate with ample time off.
• Flexible Spending Accounts (FSAs): Maximize your tax‑advantaged savings for medical expenses.
• Employee Wellness Programs: Access to fitness challenges, mental health resources, and health coaching.
• Professional Development Stipends: Allocate funds for courses, certifications, or conferences.
• Performance Bonuses: Earn additional rewards for exceeding targets.

Eligibility & State Restrictions

brighthush is currently not authorized to hire in the following states: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico. If you reside in an eligible state and meet the qualifications, we encourage you to apply.

Application Process

Ready to make a difference from your home office? Submit your application directly through our official career portal. Please note that assessments may be required before moving forward. All assessments must be completed independently; any unauthorized assistance will result in disqualification.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Protect Yourself from Recruitment Scams

We are committed to the safety and trust of all potential candidates. If you encounter suspicious job ads or emails, please report them to our recruiting team at [email protected]. For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams.

Apply Today

Join brighthush and turn every conversation into a meaningful impact. Click the link below to start your application: