Seasoned Remote Healthcare Data Specialist – CPC Processing & Customer Support Champion – Secure Information Release, Patient Data Integrity, Compliance Excellence & Analytics Lead at brighthush

About brighthush – Pioneering the Future of Health Information Exchange

At brighthush, we are more than a technology provider; we are the catalyst that transforms how patient data moves across the entire healthcare ecosystem. Our mission is simple yet powerful: make patient information safe, accessible, and actionable so that clinicians, payers, and patients can make better decisions faster. By marrying advanced data‑management platforms with rigorous compliance frameworks, we enable real‑time, secure information flow that reshapes clinical workflows and boosts operational efficiency.

Our distributed workforce thrives on transparency, collaboration, and continuous learning. Every team member has the freedom to work from anywhere while staying deeply connected to a vibrant, mission‑driven community. If you are passionate about data integrity, regulatory excellence, and customer service, brighthush offers the environment to grow, innovate, and make a tangible impact on patient care.

Why This Role Matters – The Impact You’ll Make

In the fast‑moving world of healthcare data, the Release of Information (ROI) process is the linchpin that balances patient privacy with essential data sharing. As a Senior CPC Processor, you will be the guardian of this critical workflow, ensuring regulatory compliance while delivering exceptional customer service. Your work will directly influence:

• Patient safety by preventing data mishandling and ensuring accurate, timely information delivery.
• Operational efficiency for providers and payers, reducing bottlenecks and accelerating care coordination.
• Trust in the brighthush platform, reinforcing our reputation as a secure, compliant partner that patients and clinicians can rely on.
• Regulatory confidence by maintaining audit‑ready documentation and meeting all HIPAA, HITECH, and GDPR requirements.
• Innovation momentum by feeding real‑world data insights back into product development and compliance strategy.

Key Responsibilities – Your Day‑to‑Day Impact

Below is a detailed breakdown of what you’ll be doing. Each responsibility is designed to empower you to become a trusted advisor, a meticulous data steward, and a catalyst for continuous improvement.

• Customer Interaction – Serve as the first point of contact for patients, providers, and internal stakeholders via phone, email, and chat. Resolve inquiries with empathy, accuracy, and a professional tone, ensuring every interaction reflects the brighthush brand.
• ROI Management – Review, research, and process release of information requests. Apply HIPAA regulations, internal policies, and industry best practices to each case, ensuring compliance and data integrity.
• Documentation & Audit Trail – Log every interaction in our proprietary software, capturing details, actions taken, and outcomes to support compliance audits and quality metrics.
• Process Compliance – Adhere to department and site‑specific procedures, including the 90‑day ROI Certification course and annual HIPAA refresher exams.
• Quality Assurance – Meet or exceed productivity and quality benchmarks set by the ROI team. Participate in regular performance reviews and continuous improvement initiatives.
• Cross‑Functional Collaboration – Work closely with Compliance, IT, and Operations to resolve escalated issues, streamline workflows, and enhance service delivery.
• Continuous Improvement – Identify bottlenecks, propose process enhancements, and contribute to the development of SOPs and training materials.
• Health & Safety – Complete required health screenings and vaccinations to maintain a safe remote work environment.
• Professional Development – Attend mandatory training sessions, webinars, and in‑service meetings to stay current on industry regulations and best practices.
• Data Integrity Champion – Verify the accuracy of patient identifiers, dates, and clinical details before release to prevent errors that could compromise patient safety.
• Escalation Management – Act as a liaison between the ROI team and higher‑level stakeholders when complex or sensitive requests arise.
• Technology Stewardship – Troubleshoot basic technical issues related to our ticketing and data‑entry platforms, escalating more complex problems to IT as needed.
• Stakeholder Reporting – Compile weekly and monthly ROI metrics, highlighting trends, risks, and opportunities for process optimization.
• Compliance Auditing – Assist in internal and external audits by providing accurate records, evidence, and documentation of compliance activities.

Essential Qualifications – What We Expect

• High school diploma or equivalent from an accredited institution.
• Minimum of 1 year of experience in a customer‑facing role, preferably in healthcare or data‑centric environments.
• Proficiency with multi‑line phone systems and Microsoft Office Suite (Word, Excel, Outlook) at an intermediate to advanced level.
• Strong written and verbal communication skills, with a friendly, professional demeanor.
• Exceptional organizational abilities and meticulous attention to detail.
• Ability to maintain confidentiality and handle sensitive information with the utmost discretion.
• Pass the annual HIPAA introductory examination and the 90‑day ROI Certification course with a score of 85% or higher.
• Reliable high‑speed internet connection and a quiet, distraction‑free workspace.
• Experience with data‑entry or database management tools is a plus.
• Basic understanding of healthcare terminology and patient record structures.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a remote setting.

Preferred Qualifications – Bonus Points

• Experience in medical records, health insurance claims processing, or data entry.
• Background in proofreading/editing clinical documents.
• Knowledge of healthcare regulations beyond HIPAA, such as HITECH or GDPR.
• Previous remote work experience with a proven track record of self‑management.
• Familiarity with CRM or ticketing systems used in healthcare compliance.
• Experience with data‑analysis tools (e.g., Power BI, Tableau) to generate ROI metrics.
• Certification in data privacy or healthcare compliance (e.g., CPHIMS, CHC).
• Experience leading process improvement projects or cross‑functional initiatives.
• Strong analytical background, ideally with a degree in health informatics, data science, or a related field.

Skills & Competencies – The DNA of Success

• Customer‑Centric Mindset – Empathize with patients and providers while delivering efficient solutions.
• Analytical Thinking – Quickly assess complex requests and determine the best course of action.
• Technical Aptitude – Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability – Thrive in a dynamic environment where priorities shift rapidly.
• Team Player – Collaborate across departments and support peers in achieving shared goals.
• Integrity – Uphold the highest standards of ethical conduct and data privacy.
• Time Management – Balance multiple concurrent tasks while meeting strict deadlines.
• Problem‑Solving – Identify root causes of process inefficiencies and propose actionable solutions.
• Communication – Convey complex information clearly to both technical and non‑technical audiences.
• Continuous Learning – Stay curious, seek feedback, and pursue professional growth opportunities.

Career Growth & Learning Opportunities – Your Path to Excellence

At brighthush, we believe in investing in our people. As you grow in your role, you’ll have access to:

• Structured mentorship programs pairing you with senior ROI specialists and cross‑functional leaders.
• Paid certifications in HIPAA compliance, data privacy, and healthcare analytics.
• Cross‑functional project teams that expose you to new areas such as product development, compliance, and data science.
• Annual learning stipend to support conferences, workshops, or online courses.
• Clear promotion pathways from CPC Processor to Senior ROI Analyst, ROI Team Lead, or Compliance Manager.
• Opportunities to lead process improvement initiatives and influence company‑wide best practices.
• Access to internal knowledge bases and industry research to keep you at the forefront of healthcare data trends.
• Participation in innovation hackathons and strategy workshops that shape the future of our platform.
• Potential for international travel or on‑site collaboration with partner organizations.

Work Environment & Culture – Where Innovation Meets Inclusion

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative community. We foster:

• Transparent communication through weekly all‑hands meetings and real‑time chat channels.
• Inclusive decision‑making where every voice is heard.
• Regular team‑building activities, both virtual and in‑person, to strengthen relationships.
• A focus on work‑life balance, with flexible scheduling and generous paid time off.
• Commitment to diversity, equity, and inclusion—every team member is valued and empowered.
• Monthly “innovation hackathons” that encourage creative problem‑solving across departments.
• Access to a company‑wide wellness program, including mental health resources and fitness reimbursements.
• Recognition programs that celebrate milestones, achievements, and contributions.
• Open‑door leadership style that encourages feedback, experimentation, and rapid iteration.

Compensation & Benefits – We Value Your Contribution

Our compensation philosophy is simple: we offer competitive salaries that reflect market benchmarks, internal equity, and the value you bring. While specific figures vary by role and experience, you can expect:

• Base salary aligned with industry standards for remote healthcare support roles.
• Performance‑based bonuses tied to quality and productivity metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Unlimited paid time off and flexible holiday scheduling.
• Health and wellness stipend, including gym memberships and mental health resources.
• Technology stipend to equip you with the best tools for remote work.
• Annual stipend for professional development courses, certifications, or conferences.
• Employee referral bonus program to reward you for bringing top talent to brighthush.
• Access to a robust learning platform with courses in data analytics, compliance, and leadership.

Why brighthush? – Join a Team That Makes a Difference

When you join brighthush, you’re not just filling a role—you’re becoming part of a mission to transform healthcare data exchange. You’ll work alongside passionate professionals who are dedicated to innovation, compliance, and patient empowerment. Our culture rewards curiosity, celebrates achievements, and supports continuous growth. Whether you’re a seasoned professional or a recent graduate, you’ll find a place where your skills are nurtured and your career can flourish.

We are committed to creating an environment where every team member can thrive, contribute, and grow. Your expertise will help shape the future of secure information release, ensuring that patients receive the best possible care while protecting their privacy.

How to Apply – Take the Next Step

Ready to shape the future of healthcare data? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Remote Healthcare Data Specialist – CPC Processor & Customer Support Champion for Secure Information Release role at brighthush. Highlight your experience with HIPAA compliance, customer support, and data integrity. We look forward to exploring how your skills and passion align with our mission.