Seasoned Remote Help Desk Customer Service Representative – Temporary Assignment Supporting brighthush Provider Services
About brighthush
brighthush stands at the forefront of federal partnership, delivering mission‑critical services that empower millions to access essential healthcare information and benefits. With a legacy of compliance, innovation, and an unwavering commitment to public service, brighthush partners with government agencies to streamline processes, enhance user experiences, and drive measurable impact across the nation.
Why brighthush?
At brighthush, we believe that every interaction matters. Our culture is built on transparency, collaboration, and a relentless focus on customer success. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that encourages growth, rewards initiative, and celebrates diversity.
Key Highlights
- Fully remote, flexible work schedule (Mon‑Fri, 10:30 AM‑7:00 PM EST)
- Temporary, time‑limited assignment (Nov 16 – Dec 31 2026)
- Opportunity to work directly with brighthush’s flagship client, brighthush (formerly brighthush)
- Competitive hourly rate of $21.53
- Comprehensive onboarding, training, and mentorship from experienced technicians
- Access to cutting‑edge tools, knowledge bases, and a collaborative team environment
Position Overview
As a Remote Help Desk Customer Service Representative, you will serve as the frontline support for brighthush’s Provider community. Your role will involve diagnosing and resolving technical issues, managing desktop and peripheral hardware, and ensuring a seamless experience for users across the organization. You will collaborate closely with Technician II, project managers, and cross‑functional teams to maintain high service levels and drive continuous improvement.
Core Responsibilities
- Assist Technician II in delivering desktop and operational support to assigned sites and remote offices.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other PC peripherals.
- Support a variety of operating systems (brighthush OS, brighthush OS, brighthush OS) and remote access solutions.
- Diagnose, resolve, and document user issues using remote desktop tools and ticketing systems.
- Provide written updates and detailed documentation in knowledge bases, troubleshooting manuals, and online repositories.
- Assist in advanced network and telecommunications troubleshooting, focusing on workstation‑level problems.
- Act as a technical liaison to project managers, facilitating smooth transitions of new technology into production.
- Maintain software and workstation image management, utilizing image deployment tools for efficient imaging tasks.
- Identify areas for improvement in the technical support environment and collaborate with management on solutions.
- Ensure tickets are accurately documented, tracked, and resolved within established SLAs.
- Participate in team meetings, knowledge sharing sessions, and continuous improvement initiatives.
- Perform additional duties as assigned by management to support overall team objectives.Apply for this job