Seasoned Remote Inbound Travel Support Specialist – Customer Service Agent – Join brighthush’s Global Travel Experience Launch Cohort (Full‑Time, High‑Impact, Starting November 30th) – Exceptional Service, Dynamic Growth, and Global Impact

Embark on a Global Journey with brighthush – Where Every Traveler’s Story Begins with Unmatched Service

At brighthush, we’re redefining the travel experience by blending world‑class hospitality with cutting‑edge technology. Our mission is simple yet powerful: to connect people with the world in a way that feels personal, seamless, and inspiring. From luxury river cruises to adrenaline‑packed adventure tours, we curate itineraries that resonate with every traveler’s unique story. As we expand our global footprint, we’re launching a brand‑new cohort of Travel Advisors on November 30th. These remote agents will be the frontline of customer support, ensuring that every traveler’s itinerary is flawless from booking to arrival.

Why Choose brighthush?

brighthush is built on a foundation of innovation, empathy, and relentless pursuit of excellence. We empower our team members to think beyond the status quo, take calculated risks, and grow both personally and professionally. When you join brighthush, you become part of a community that celebrates diversity, embraces change, and values every voice. Our remote‑first philosophy means you can work from anywhere in the United States while staying connected to a vibrant, collaborative team. We invest in state‑of‑the‑art technology, continuous learning, and a culture that rewards curiosity, resilience, and a passion for service.

Role Overview – Your Impact as a Remote Inbound Travel Support Specialist

As a Remote Inbound Travel Support Specialist, you will serve as the primary point of contact for travelers who have already booked their journeys with brighthush. Your day‑to‑day responsibilities will involve managing a high volume of inbound calls, emails, and chat inquiries, ensuring that each traveler receives timely, accurate, and personalized assistance. You will be the guardian of our brand’s promise of seamless service, turning potential friction points into memorable moments of delight.

Key Responsibilities – What You’ll Do Every Day

• Handle a high volume of inbound calls from confirmed travelers, providing timely and accurate assistance with itinerary management.
• Update traveler contact information, modify reservations, process payments, manage airline tickets, reset online access, and offer general itinerary information.
• Follow up on customer requests through email and outbound calls, ensuring all inquiries are resolved to the highest satisfaction.
• Communicate comprehensive product and policy information to travelers, reinforcing brighthush’s commitment to transparency and excellence.
• Document every customer interaction and call notes in assigned programs, maintaining meticulous records for future reference.
• Work efficiently across multiple platforms (5–7 programs simultaneously) while managing three screens, ensuring a smooth workflow.
• Excel in a values‑focused environment that emphasizes open & courageous communication, risk‑taking, emotional maturity, thriving in change, teamwork, speed, and quality.
• Operate within a metrics‑driven framework, monitoring key performance indicators such as Average Handle Time (AHT), After‑Call Work (ACW), Average Speed to Answer (ASAT), Hold Time, Attendance, Adherence, Post‑Call Surveys, and values assessment scores.

Essential Qualifications – What We Expect

• Minimum of 2 years of experience in a call‑center environment, handling customer‑service calls.
• Proficiency in an unscripted environment, demonstrating adaptability and problem‑solving skills.
• At least 1 year of remote work experience (preferred for candidates who have trained and performed remotely).
• Reliable, hardwired internet connection (Wi‑Fi is not acceptable).
• Strong communication skills in English, both verbal and written.
• Ability to manage high‑volume inbound calls while maintaining accuracy and professionalism.
• Comfortable working across multiple platforms and screens simultaneously.
• Commitment to meeting or exceeding performance metrics.
• Residing in one of the following states: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah.

Preferred Qualifications – Bonus Points

• Experience in the travel or hospitality industry.
• Familiarity with reservation management systems and travel booking platforms.
• Previous exposure to a values‑focused corporate culture.
• Knowledge of travel insurance, visa requirements, and international travel logistics.
• Experience with customer‑relationship management (CRM) software.

Skills & Competencies – What Makes You Stand Out

• Exceptional customer‑service orientation and empathy.
• Strong analytical and problem‑solving abilities.
• Excellent time‑management and multitasking skills.
• Adaptability to changing priorities and high‑pressure situations.
• Proficiency in using multiple software applications simultaneously.
• Commitment to continuous learning and professional development.
• Team‑player mindset with a collaborative spirit.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, your career path is designed to evolve with your ambitions. As a Travel Advisor I, you will gain:

• Hands‑on experience with global itineraries and complex travel logistics.
• Mentorship from seasoned travel professionals and leaders.
• Access to Pinnacle Leadership & Team Development programs, fostering leadership skills and career advancement.
• Tuition assistance for courses related to travel, hospitality, customer service, or any field of personal interest.
• Opportunities to work on international projects, expanding your global perspective.
• Clear performance metrics that translate into tangible career milestones and promotions.

Work Environment & Culture – What It’s Like to Be Part of brighthush

brighthush’s remote culture is built on trust, flexibility, and collaboration. You will work from the comfort of your own home while staying connected to a vibrant team through:

• Weekly virtual huddles and team‑building activities.
• Real‑time collaboration tools within our internal platform.
• Regular feedback loops and performance reviews.
• A culture that values open communication, risk‑taking, and emotional maturity.
• Recognition programs that celebrate milestones and achievements.

Compensation & Benefits – What You’ll Earn

Base Pay: $18.00 per hour (annualized at approximately $37,440). In addition to base pay, you will be eligible for an annual incentive bonus based on individual and team performance.

Benefits Package

• Health, dental, and vision insurance (heavily subsidized).
• 401(k) with company match.
• Life and disability insurance.
• Flexible Spending Account (FSA) options.
• Pet insurance.
• Home & auto discounts.
• Paid volunteer time off.
• Travel discounts and exclusive associate travel deals.
• Tuition assistance and professional development programs.
• Wellness resources and virtual fitness classes.

Training & Schedule – How We Prepare You for Success

Our training program is designed to equip you with the knowledge and skills you need to thrive:

• Training Period: 6 weeks, Monday‑Friday, 9:00 AM – 5:00 PM ET.
• Production Schedule (4–6 months):
  • Sunday – Thursday: Sunday 10:00 AM – 6:00 PM ET; Monday – Thursday 12:00 PM – 8:00 PM ET.
  • Tuesday – Saturday: Tuesday – Friday 12:00 PM – 8:00 PM ET; Saturday 10:00 AM – 6:00 PM ET.

Location Requirements – Where You Can Work From

To qualify, you must reside in one of the following states: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah. This ensures compliance with local labor regulations and facilitates seamless communication with our team.

How to Apply – Take the First Step Toward an Exciting Future

Ready to embark on an exciting career that blends travel, technology, and customer service? Click the link below to submit your application and join the brighthush family on November 30th.

Apply to this job

Conclusion – Your Next Adventure Starts Here

At brighthush, we’re more than a travel company—we’re a community of passionate individuals dedicated to creating unforgettable experiences. As a Remote Inbound Customer Service Agent, you’ll play a pivotal role in ensuring every traveler’s journey is seamless and memorable. With competitive pay, comprehensive benefits, and a culture that values growth and innovation, brighthush offers the perfect platform for your next career step.

We look forward to welcoming you to our team and helping you achieve new heights in your professional journey.