Seasoned Remote Intake Specialist – Expert in Client Communication, Case Capture & Legal Intake for brighthush

About brighthush

brighthush stands at the forefront of personal injury law, blending a proud family‑owned heritage with a relentless commitment to innovation. Over the past decade, we have championed the rights of thousands of clients across the United States, earning a reputation for compassion, integrity, and results‑driven advocacy. Our culture is built on respect for every individual, a dedication to continuous improvement, and the belief that technology can amplify the human touch.

Why Remote Work with brighthush?

As a fully remote team member, you’ll experience the freedom to work from any location while remaining part of a high‑performing, collaborative organization. brighthush invests heavily in its people: we provide structured mentorship, ongoing training, and a clear career ladder that rewards initiative and excellence. Whether you’re a seasoned professional or a recent graduate, you’ll find a supportive environment that values your contributions and encourages growth.

Role Overview

The Remote Intake Specialist is the first point of contact for prospective clients seeking personal injury representation. In this role, you will capture essential case information, provide empathetic support, and coordinate with attorneys to ensure a seamless client experience. Your work directly influences the firm’s ability to secure new cases and maintain a strong reputation for responsiveness and professionalism.

Key Responsibilities

• Client Interaction: Handle inbound calls, emails, and online inquiries with professionalism, empathy, and a clear focus on client needs.
• Information Capture: Gather detailed incident data—including dates, locations, parties involved, and any relevant documentation—to create comprehensive intake records.
• Follow‑Up & Coordination: Communicate next steps to clients, schedule initial consultations, and collaborate with attorneys and co‑counsel to ensure timely case progression.
• Data Management: Use brighthush’s client relationship management (CRM) system to log interactions, track case status, and generate reports for internal stakeholders.
• Process Improvement: Analyze intake data to identify trends, recommend workflow enhancements, and support the firm’s continuous improvement initiatives.
• Legal Knowledge: Develop a solid understanding of personal injury law, common claim types, and the firm’s service offerings to provide accurate, helpful information to prospective clients.
• Remote Work Excellence: Demonstrate self‑motivation, discipline, and strong time‑management skills to meet performance metrics and deadlines in a fully remote setting.

Essential Qualifications

• Minimum of 2 years of customer‑service experience in a fast‑paced environment.
• Exceptional telephone etiquette and written communication skills.
• Proficiency with computer systems, databases, and CRM platforms.
• Strong attention to detail and organizational abilities.
• Ability to multitask, prioritize competing demands, and meet deadlines.
• Self‑starter with a proactive approach to problem‑solving.

Preferred Qualifications

• Prior experience in a legal setting, especially within personal injury law.
• Fluency in Spanish (or another language) to broaden client outreach.
• Experience with tele‑health or virtual client engagement tools.
• Knowledge of state and federal personal injury statutes.

Skills & Competencies

• Customer‑centric mindset with a genuine desire to help others.
• Excellent verbal and written communication.
• Analytical thinking and data‑driven decision making.
• Adaptability and resilience in a dynamic work environment.
• Team collaboration and cross‑functional coordination.
• Tech‑savvy: comfortable with new software and digital tools.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As an Intake Specialist, you will:

• Participate in ongoing training modules covering legal fundamentals, client communication, and industry best practices.
• Receive mentorship from senior attorneys and practice leaders.
• Earn certifications in legal intake or customer experience management.
• Progress into roles such as Intake Manager, Client Services Lead, or transition into a paralegal or associate position.
• Attend annual conferences and workshops to stay current on personal injury law trends.

Work Environment & Culture

brighthush fosters a culture of transparency, respect, and continuous improvement. Our remote team enjoys:

• Flexible scheduling to accommodate personal commitments.
• Regular virtual team huddles, social events, and wellness initiatives.
• A collaborative platform that encourages knowledge sharing and peer support.
• Access to cutting‑edge technology that streamlines workflow and enhances client service.
• A commitment to work‑life balance and mental well‑being.

Compensation & Benefits

We offer a competitive salary range of $43,547.00 – $47,285.00 per year, complemented by a comprehensive benefits package that includes:

• 401(k) retirement plan with employer match.
• Health, dental, and vision insurance.
• Paid time off (vacation, sick leave, and holidays).
• Professional development stipend.
• Employee assistance program and wellness resources.

How to Apply

Ready to make a meaningful impact from the comfort of your own home? Join a team that values your expertise, supports your growth, and champions justice for those who need it most.