Senior Luxury Travel Consultant – Client Experience & Journey Design Specialist (Remote) – Shape Bespoke Journeys Worldwide

About brighthush and the Luxury Travel Landscape

brighthush is not just a travel agency; it is a movement that redefines how the world’s most discerning travelers experience every moment of their journeys. With a portfolio that spans bespoke itineraries, exclusive access to premium accommodations, and curated adventures, we empower clients to create memories that last a lifetime. Our mission is simple yet powerful: deliver unparalleled service that turns every trip into a seamless, unforgettable experience.

In an industry where the difference between a good trip and a great one is measured in the details, brighthush stands out by combining deep industry expertise with a relentless focus on customer delight. We partner with top‑tier hotels, airlines, and experiential providers to offer our clients access to the finest offerings worldwide. Our commitment to excellence is reflected in every touchpoint—from the initial consultation to the post‑trip follow‑up.

As the world continues to evolve, the demand for personalized, high‑quality travel experiences has never been higher. At brighthush, we’re expanding our team to meet this demand, and we’re looking for a dedicated Luxury Travel Consultant to join our remote workforce.

Key Responsibilities

As a Luxury Travel Consultant at brighthush, you will be the primary point of contact for our high‑net‑worth clients, ensuring their travel needs are met with precision and care. Your day‑to‑day tasks will include:

• Client Engagement: Deliver responsive, professional support via phone, email, and secure messaging platforms, building lasting relationships with clients.
• Reservation Management: Coordinate luxury and leisure travel bookings, including flights, hotels, transfers, and experiential activities, ensuring all details align with client preferences.
• Itinerary Development: Craft personalized itineraries that reflect each client’s unique interests, budget, and travel style, incorporating insider tips and exclusive perks.
• Documentation & Compliance: Communicate essential travel documents, visa requirements, and agency guidelines, ensuring clients are fully prepared for their journeys.
• Quality Assurance: Monitor bookings for accuracy, resolve discrepancies, and follow up to confirm client satisfaction before, during, and after travel.
• Problem Resolution: Address client inquiries or concerns with a solutions‑focused mindset, escalating issues when necessary and ensuring a smooth resolution.
• Data Management: Maintain organized, up‑to‑date client records in our CRM system, documenting interactions, preferences, and feedback.
• Continuous Improvement: Provide feedback on service processes, suggest enhancements, and stay informed about industry trends to keep brighthush at the forefront of luxury travel.

Essential Qualifications

• Proven experience in customer service within the travel, hospitality, or related luxury sector.
• Exceptional communication skills—both written and verbal—accompanied by a polished, professional tone.
• Strong organizational abilities with meticulous attention to detail.
• Proficiency in digital tools, including booking platforms (e.g., Sabre, Amadeus), CRM systems, and collaboration software (e.g., Slack, Microsoft Teams).
• Self‑motivated and capable of thriving in a fully remote environment, managing time effectively and meeting deadlines.
• Passion for travel and a genuine desire to create memorable experiences for clients.

Preferred Qualifications

• Experience working with high‑net‑worth or VIP clientele, understanding their unique expectations and preferences.
• Knowledge of international travel regulations, visa processes, and global health & safety guidelines.
• Multilingual abilities, especially in languages commonly spoken by luxury travelers (e.g., French, Spanish, Mandarin).
• Previous exposure to luxury travel agencies or concierge services.
• Certifications in travel or hospitality management (e.g., Certified Travel Associate, Certified Luxury Travel Advisor).

Core Skills & Competencies

• Client‑Centric Mindset: A genuine commitment to exceeding client expectations and turning every interaction into a positive experience.
• Problem‑Solving: Ability to anticipate potential issues and proactively address them before they impact the client.
• Adaptability: Flexibility to adjust plans on the fly, especially in dynamic travel environments.
• Collaboration: Working seamlessly with internal teams—sales, operations, marketing—and external partners to deliver cohesive service.
• Tech Savvy: Comfortable navigating multiple digital platforms and quickly learning new tools.
• Time Management: Prioritizing tasks in a fast‑paced, remote setting while maintaining high service standards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Luxury Travel Consultant, you will have the opportunity to:

• Progress to Senior Consultant or Lead Consultant roles, overseeing larger client portfolios and mentoring junior staff.
• Transition into specialized areas such as Destination Management, Corporate Travel, or Luxury Event Planning.
• Participate in ongoing training programs, including industry certifications, product knowledge workshops, and leadership development courses.
• Attend exclusive industry events, trade shows, and networking sessions—often at no cost—to stay connected with the latest trends and partners.
• Benefit from a performance‑based bonus structure that rewards exceptional client service and business development efforts.

Work Environment & Company Culture

brighthush’s remote culture is built on trust, collaboration, and a shared passion for travel. We foster an environment where:

• Team members are empowered to make decisions that benefit the client.
• Open communication is encouraged through regular virtual huddles, feedback loops, and cross‑functional projects.
• Work‑life balance is respected, with flexible scheduling that accommodates different time zones and personal commitments.
• Continuous learning is a priority, with access to industry resources, webinars, and internal knowledge bases.
• Recognition and celebration of achievements are integral to our culture, ensuring every team member feels valued.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote luxury travel consultants.
• Performance‑based bonuses tied to client satisfaction metrics and business development targets.
• Health, dental, and vision insurance options for employees and their families.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend to support certifications, conferences, and continuing education.
• Travel perks, such as discounted rates on flights, hotels, and experiences, allowing you to explore the world while you work.
• Access to a company‑wide wellness program, including virtual fitness classes, mindfulness sessions, and mental health resources.

Why Join brighthush?

Choosing a career with brighthush means becoming part of a forward‑thinking, client‑first organization that values innovation, integrity, and excellence. You’ll:

• Work with a passionate team that shares your love for travel and service.
• Enjoy the flexibility of a fully remote role, allowing you to balance professional growth with personal life.
• Be part of a company that invests in your development, offering clear career trajectories and learning resources.
• Benefit from a culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.
• Play a pivotal role in shaping the future of luxury travel, ensuring that every client’s journey is extraordinary.

Ready to Elevate the Luxury Travel Experience?

If you’re a dedicated, client‑focused professional with a passion for travel and a commitment to excellence, we invite you to apply and become a key player in brighthush’s mission to deliver unforgettable journeys. Join us, and let’s create the next chapter of luxury travel together.

How to Apply: Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Highlight any relevant experience with high‑net‑worth clients, certifications, or multilingual skills.