Seasoned Remote Licensed Insurance Customer Service & Inbound Sales Specialist – Life & Health Coverage – 100% Work‑From‑Home, Competitive Pay, Monthly Bonuses, Structured Career Path – High‑Performance, Data‑Driven

About brighthush

brighthush is not just another player in the insurance arena; it’s a bold movement that redefines how life and health coverage is sold, serviced, and supported. By fusing cutting‑edge technology, data‑driven insights, and a people‑first culture, we empower families and individuals to protect what matters most while giving our team members the flexibility, support, and growth opportunities they deserve. Our fully remote, 100 % work‑from‑home model has created a high‑performance environment that lets you thrive without sacrificing your personal life. Whether you’re a seasoned insurance professional or a recent graduate with a license, brighthush offers the tools, training, and career path to help you reach your full potential.

Why This Role Is a Game‑Changer

We’re looking for a Licensed Insurance Customer Service & Inbound Sales Specialist who can combine exceptional customer care with consultative selling. In this role, you’ll be the first point of contact for policyholders and prospective clients, guiding them through policy questions, billing inquiries, and new coverage opportunities—all while building trust and loyalty. What sets this position apart is the blend of competitive hourly pay, monthly performance bonuses, a clear career ladder, and a 100 % remote work model that eliminates nights and weekends. You’ll be part of a data‑driven team that uses real‑time dashboards to continuously improve the customer experience.

Key Responsibilities

• Manage High‑Volume Calls: Handle 40–50+ inbound calls daily from existing policyholders and potential clients, ensuring each interaction is timely, courteous, and solution‑focused.
• Deliver Outstanding Customer Support: Resolve billing questions, process claims, update policy details, and answer product inquiries with accuracy and empathy.
• Drive Consultative Sales: Use proven sales techniques to assess client needs, recommend tailored insurance solutions, and close new business opportunities.
• Exceed Performance Metrics: Meet or surpass key metrics in call quality, conversion rates, and customer satisfaction scores.
• Maintain CRM Excellence: Keep meticulous records in our CRM system, ensuring all customer interactions are logged and actionable insights are captured.
• Champion Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process enhancements that elevate the customer experience.

Daily Workflow Highlights

• Kick off the day with a quick stand‑up via our collaboration platform to sync with teammates.
• Leverage AI‑powered call routing to prioritize high‑value prospects.
• Use real‑time dashboards to monitor your performance and adjust tactics on the fly.
• Wrap up by reviewing your CRM entries and setting goals for the next shift.

Essential Qualifications

• Active Life & Health Insurance License in one of the following states: MI, WI, IN, FL, GA, NC, SC, or TX.
• Minimum of 1 year of experience in customer service, call center, or sales—preferably within the insurance industry.
• Excellent verbal communication and problem‑solving skills.
• Ability to thrive in a fast‑paced, performance‑driven environment.
• Reliable high‑speed internet and a landline or VoIP phone (mobile phones or hotspots are not permitted).
• Successful completion of a federal background check.
• Residency in an eligible state (excluding Dallas, Euless, or San Antonio).

Preferred Qualifications

• Prior experience with inbound sales or customer service in a remote setting.
• Familiarity with CRM platforms such as Salesforce or HubSpot.
• Knowledge of state‑specific insurance regulations and compliance requirements.
• Demonstrated ability to meet or exceed sales quotas and performance metrics.
• Strong analytical skills and a data‑driven mindset.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help clients protect their future.
• Sales Acumen: Ability to identify opportunities, articulate value propositions, and close deals.
• Communication: Clear, concise, and persuasive verbal communication.
• Adaptability: Comfortable navigating changing priorities and new technologies.
• Team Collaboration: Willingness to share insights and support peers in a virtual environment.
• Time Management: Efficiently handle multiple tasks while maintaining high quality.

Career Growth & Development at brighthush

We believe in investing in our people. When you join brighthush, you’ll have access to:

• Structured Career Pathways: Progress from Customer Service Specialist to Senior Specialist, Team Lead, or specialized roles such as Claims Analyst or Product Specialist.
• Leadership Development: Training programs focused on people management, strategic thinking, and operational excellence.
• Professional Certifications: Opportunities to pursue advanced insurance certifications (e.g., CPCU, CLU) with financial support.
• Mentorship & Coaching: Regular one‑on‑one sessions with experienced leaders to refine skills and set career goals.
• Cross‑Functional Projects: Involvement in initiatives that span sales, marketing, and product development, giving you a holistic view of the business.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and empowerment. Our remote culture emphasizes:

• Flexibility: While we maintain a predictable weekday schedule, you have the freedom to manage your work hours within those windows.
• Collaboration: Daily stand‑ups, virtual team meetings, and collaborative tools keep everyone connected.
• Recognition: Regular shout‑outs, performance awards, and bonus incentives celebrate your achievements.
• Well‑Being: Access to mental health resources, wellness programs, and a supportive community.
• Innovation: A culture that encourages experimentation, feedback, and continuous improvement.

Compensation, Perks, and Benefits

• Competitive Hourly Pay: $17.55–$20.00 per hour, with potential for growth based on performance.
• Monthly Performance Bonuses: Earn $500–$1,000+ when you exceed your targets.
• Annual Earnings Potential: Top performers can reach $66,000+ annually.
• Health, Dental & Vision Insurance: Fully covered plans for you and your family.
• Paid Training & Licensing Support: Comprehensive onboarding and ongoing skill development.
• Flexible Schedule: No nights or weekends—predictable weekday hours.
• Remote Work Environment: 100% work‑from‑home with all necessary equipment and support.
• Professional Development: Tuition reimbursement, certification sponsorship, and leadership training.
• Well‑Being Resources: Mental health support, wellness stipends, and employee assistance programs.

Training & Onboarding

• Start Date: October 2025 (or as soon as you’re ready).
• Training Hours: Monday to Friday, 8:30 AM – 5:00 PM ET.
• Regular Schedule: Weekdays only, between 7:45 AM – 7:00 PM ET.
• Content: Product knowledge, compliance, CRM usage, sales techniques, and customer service best practices.
• Mentorship: Pairing with a seasoned specialist for guidance and support.

How to Apply

If you’re a licensed insurance professional ready to take your career to the next level, we invite you to apply today. Join brighthush and experience a remote role that rewards performance, values your expertise, and offers a clear path to leadership.

Apply to this Remote Licensed Insurance Customer Service & Inbound Sales Specialist Position

Final Thoughts

At brighthush, we’re more than just a company—we’re a community of dedicated professionals who believe in making a difference for our clients and each other. If you’re passionate about insurance, customer service, and sales, and you thrive in a remote, high‑performance environment, we want to hear from you. Your expertise, combined with our resources and culture, can create a powerful partnership that drives success for both you and our clients.

Take the next step in your career—apply now and become a vital part of the brighthush family.