Seasoned Remote Property Management Virtual Assistant – Expert in Tenant Relations, Lease Administration, Maintenance Coordination, and Data‑Driven Operations for brighthush

About brighthush – Leading the Digital Revolution in Property Management

At brighthush, we’re not just managing properties; we’re reshaping the entire real‑estate experience for tenants, owners, and investors. Our portfolio spans residential, commercial, and mixed‑use assets across dozens of markets, all powered by a single, cloud‑native platform that unifies leasing, maintenance, finance, and analytics. We believe that technology should amplify human expertise, not replace it, and that every interaction—whether a tenant’s first inquiry or an owner’s quarterly review—should feel seamless, transparent, and personalized.

Our mission is simple: deliver exceptional tenant experiences while maximizing owner returns. We achieve this by combining cutting‑edge tools, data‑driven insights, and a culture that prizes collaboration, transparency, and continuous learning. If you thrive in a virtual setting, love solving problems, and want to make a measurable impact, brighthush is the place for you.

Why This Role Is a Game‑Changer

The Remote Property Management Virtual Assistant is more than a support role—it’s the linchpin that keeps our portfolio operating at peak efficiency. You’ll be the first point of contact for tenants and owners, the coordinator of maintenance workflows, the steward of lease documents, and the guardian of our financial processes. Your work will directly influence occupancy rates, resident satisfaction, and the bottom line. Working from anywhere, you’ll enjoy the flexibility of a balanced work‑life schedule while contributing to a high‑impact team that values innovation, accountability, and continuous improvement.

Key Responsibilities

• Tenant & Owner Communication: Respond promptly to inquiries via email, phone, and brighthush’s property management platform. Maintain a professional, courteous tone that reflects the brand’s commitment to service excellence.
• Maintenance Coordination: Log maintenance requests, vet vendors, schedule appointments, and follow up to ensure timely resolution. Track work orders in the property management software and keep stakeholders informed.
• Lease Administration: Draft lease agreements, process renewals, and manage document storage. Ensure all lease documents are compliant with local regulations and company policies.
• Rent Collection & Accounting: Monitor rent payments, send reminders, flag delinquencies, and coordinate with the finance team to reconcile accounts. Generate monthly rent reports for property managers.
• Reporting & Analytics: Compile spreadsheets, dashboards, and summary reports that provide actionable insights on occupancy, maintenance trends, and financial performance.
• Listing Management: Post and update property listings on major rental platforms to attract prospective tenants and reduce vacancy periods.
• Administrative Support: Manage calendars, schedule meetings, perform data entry, and maintain organized digital filing systems to support the property management team.
• Process Improvement: Identify bottlenecks in workflows, propose automation or system enhancements, and collaborate with IT to implement solutions that increase efficiency.

Essential Qualifications

• Minimum 2 years of experience in property management, real‑estate administration, or a related field.
• Proficiency with property management software such as industry‑standard tools – hands‑on experience is a must.
• Excellent written and verbal communication skills in both English and Spanish; bilingual proficiency is essential.
• Strong organizational skills with the ability to juggle multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced environment.
• Self‑starter mentality: able to work independently, take initiative, and maintain high attention to detail.
• Reliable high‑speed internet connection and a fully equipped home office (dual monitors, headset, webcam).
• Proficiency in Microsoft Office (Excel/Sheets, Word/Docs, Outlook/Calendar) and familiarity with cloud‑based collaboration tools.

Preferred Qualifications

• Experience with tenant screening tools and background check platforms.
• Knowledge of local landlord‑tenant laws and fair housing regulations.
• Familiarity with accounting software and basic bookkeeping principles.
• Prior experience in a virtual or remote team setting, demonstrating strong digital collaboration skills.
• Certifications in property management or real‑estate administration (e.g., Certified Property Manager, CPM).

Core Skills & Competencies

• Customer‑Centric Mindset: Deliver exceptional service to tenants and owners, turning inquiries into positive experiences.
• Technical Proficiency: Navigate multiple software platforms, troubleshoot basic issues, and adapt to new tools quickly.
• Analytical Thinking: Interpret data, spot trends, and recommend actionable improvements.
• Time Management: Balance competing priorities, meet deadlines, and maintain productivity in a remote setting.
• Collaboration & Communication: Work seamlessly with property managers, vendors, and cross‑functional teams.
• Adaptability: Thrive in a constantly evolving industry, embracing change and continuous learning.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Property Management Virtual Assistant, you’ll have the opportunity to:

• Progress into a Senior Virtual Assistant or Property Operations Coordinator role.
• Take on specialized projects such as lease renewal strategy, vendor management optimization, or technology implementation.
• Participate in ongoing training programs covering advanced property management software, compliance updates, and leadership development.
• Earn certifications in real‑estate and property management, supported by tuition reimbursement.
• Contribute to cross‑departmental initiatives that shape the future of brighthush’s digital platform and tenant experience.

Work Environment & Company Culture

brighthush champions a culture of transparency, innovation, and work‑life balance. Our remote workforce enjoys:

• Flexible scheduling that respects personal commitments while meeting business needs.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events to foster camaraderie.
• A collaborative environment where ideas are valued and feedback is constructive.
• Access to cutting‑edge technology and tools that streamline daily tasks and enhance productivity.
• A commitment to diversity, equity, and inclusion—every voice is heard and celebrated.

Compensation, Perks, and Benefits

While the exact pay range will be tailored to your experience and skill set, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote property management roles.
• Performance‑based bonuses tied to key metrics such as tenant satisfaction scores and vacancy reduction.
• Health, dental, and vision insurance options (for eligible employees).
• 401(k) plan with company match (for eligible employees).
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and tuition reimbursement for relevant courses or certifications.
• Access to a virtual wellness program, including mental health resources and fitness subsidies.

Ready to Make an Impact?

If you’re a proactive, detail‑oriented professional who thrives in a remote environment and is passionate about elevating tenant experiences, we want to hear from you. Join brighthush and become part of a forward‑thinking team that’s redefining property management for the digital age.

Apply today and help us build the future of real‑estate—one tenant interaction at a time.