Senior Hotel & Resort Customer Support Coordinator – Remote Client Relations & Reservation Specialist – Elevate Global Travel Experiences with brighthush

About brighthush

brighthush is a trailblazing travel and hospitality partner that reimagines how people experience the world. With a global network of hotels, resorts, and vacation destinations, we empower travelers to discover, book, and enjoy unforgettable stays. Our mission is simple: deliver personalized, seamless service that turns every trip into a memorable adventure. As a fully remote, tech‑savvy organization, brighthush blends industry expertise with cutting‑edge tools, creating a culture of innovation, collaboration, and continuous learning.

Why brighthush is the Destination for Your Career

At brighthush, we believe that the best journeys begin with the right people. That’s why we’re looking for a seasoned professional who can bring warmth, expertise, and a passion for hospitality to our remote team. Here’s what makes working with us truly special:

• Impactful Work – Every interaction you have shapes a traveler’s experience, turning inquiries into booked memories.
• Remote Flexibility – Work from anywhere with a reliable internet connection and a flexible schedule that fits your lifestyle.
• Growth & Development – Access to industry‑leading training, mentorship, and career‑advancement pathways.
• Inclusive Culture – A diverse, supportive team that values creativity, empathy, and continuous improvement.
• Competitive Compensation & Perks – Market‑aligned salary, performance bonuses, health benefits, and travel discounts.

Role Overview

As a Hotel & Resort Customer Support Coordinator, you will be the trusted guide for our clients, ensuring every step of their booking journey is smooth, informed, and personalized. You’ll blend customer‑centric service with data‑driven insights to create experiences that exceed expectations. Your day‑to‑day activities will include:

Key Responsibilities

• Researching and recommending hotels, resorts, and accommodations that align with clients’ preferences, dates, and budgets.
• Reviewing property features, room types, amenities, and special offers to present the best options.
• Assisting clients in completing reservations, confirming details, and securing bookings.
• Communicating reservation confirmations, itineraries, and any changes clearly and promptly.
• Handling client inquiries, modifications, cancellations, and special requests with professionalism.
• Gathering and maintaining accurate client preferences and booking records in our CRM system.
• Providing timely follow‑up throughout the planning and booking process to ensure satisfaction.
• Utilizing online booking platforms, supplier portals, and approved industry resources to source and secure accommodations.
• Adhering to established reservation procedures, documentation standards, and compliance guidelines.
• Delivering courteous, empathetic customer support that reflects brighthush’s brand values.

Additional Responsibilities

• Collaborating with the sales and marketing teams to identify upsell opportunities and cross‑sell complementary services.
• Participating in weekly team huddles to share best practices, challenges, and success stories.
• Contributing to the continuous improvement of our knowledge base and FAQ sections.
• Assisting in the onboarding of new team members by sharing insights and providing mentorship.
• Monitoring industry trends and competitor offerings to keep brighthush’s recommendations fresh and relevant.

Essential Qualifications

• Strong customer service and interpersonal skills, with a passion for helping people.
• Excellent written and verbal communication in English; additional languages are a plus.
• High attention to detail and strong organizational abilities.
• Proficiency in researching and comparing online information.
• Comfortable learning new reservation platforms, CRM systems, and booking tools.
• Ability to manage multiple client requests independently and meet deadlines.
• Minimum 18 years of age, reliable computer, and high‑speed internet connection.

Preferred Qualifications

• Prior experience in hospitality, travel, or reservation support roles.
• Familiarity with major hotel booking engines (e.g., brighthush, brighthush, brighthush).
• Experience using CRM software (e.g., brighthush, brighthush) and data entry tools.
• Knowledge of travel industry trends, destination highlights, and seasonal promotions.
• Experience in a remote or distributed team environment.

Skills & Competencies

• Customer‑Centric Mindset – Anticipate client needs and exceed expectations.
• Problem‑Solving – Quickly resolve booking issues and find creative solutions.
• Time Management – Prioritize tasks and handle high‑volume inquiries efficiently.
• Tech Savvy – Comfortable navigating multiple digital platforms and troubleshooting basic tech issues.
• Collaboration – Work closely with sales, marketing, and operations teams to deliver cohesive service.
• Adaptability – Thrive in a fast‑changing environment and embrace new tools and processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Support Coordinator, you will:

• Progress to senior support roles, team lead positions, or specialized travel advisory tracks.
• Participate in cross‑functional projects that shape product development and customer experience.
• Access continuous learning resources, including webinars, industry certifications, and mentorship programs.
• Attend virtual conferences and networking events to stay ahead of travel trends.
• Earn performance bonuses and recognition awards for outstanding client service.

Work Environment & Culture

brighthush thrives on a culture of transparency, respect, and innovation. Our remote team enjoys:

• Weekly virtual coffee chats and team huddles to stay connected.
• Open communication channels with leadership and peer feedback loops.
• Flexible work hours that accommodate different time zones and personal commitments.
• Inclusive policies that celebrate diversity and foster belonging.
• Access to wellness resources, mental health support, and work‑life balance initiatives.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary aligned with industry standards for remote customer support positions.
• Performance‑based bonuses tied to client satisfaction metrics.
• Health, dental, and vision insurance options.
• Paid time off, holidays, and flexible vacation policies.
• Travel discounts and perks for personal vacations.
• Professional development stipend and tuition reimbursement for relevant courses.

How to Apply

Ready to elevate your career in travel customer support? Join brighthush and help shape unforgettable journeys for clients worldwide. Click the link below to submit your application and start your adventure with us.

Apply to this role at brighthush

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

AI & Recruitment Transparency

We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by our experienced hiring managers. If you would like more information about how your data is processed, please contact our HR team.