Seasoned Remote Regional Customer Service Champion – Full‑Time Mobility Solutions Specialist – Client Experience Leader – Empowering Lives Across the United States with brighthush

About brighthush

brighthush stands at the intersection of cutting‑edge mobility technology and heartfelt healthcare service. For over a decade, we have engineered, manufactured, and supported a portfolio of high‑performance wheelchairs, scooters, and adaptive equipment that empower people to move freely, live independently, and reclaim their dignity. Our mission is simple yet transformative: to elevate the lives of patients, caregivers, and healthcare providers through personalized, high‑quality service that goes beyond the product. With a fully remote workforce, brighthush has cultivated a culture that prizes collaboration, continuous learning, and an unwavering focus on the customer experience. Every interaction is an opportunity to make a difference, and we are looking for passionate individuals who share that vision.

Why Join brighthush?

At brighthush, you will be part of a forward‑thinking organization that is reshaping the mobility landscape. You’ll enjoy:

• Impact‑Driven Work: Your daily contributions directly influence the quality of life for our customers.
• Remote Flexibility: Work from anywhere in the United States with a fully supported home‑office setup.
• Career Growth: Clear pathways from customer service to technical support, sales enablement, product management, and beyond.
• Inclusive Culture: A community that celebrates diversity, encourages innovation, and values every voice.
• National Reach: Serve a nationwide customer base, gaining exposure to diverse needs and challenges.
• Innovation‑First Mindset: Be part of a team that constantly tests new ideas, improves processes, and embraces technology.

Role Overview

As a Regional Customer Service Champion, you will be the frontline advocate for our customers across the United States. Your responsibilities will span inbound inquiries, appointment coordination, data stewardship, and continuous process improvement—all while upholding the high standards that define brighthush. You will act as the bridge between customers, field teams, and internal stakeholders, ensuring that every interaction is seamless, accurate, and memorable.

Key Responsibilities

• Customer Interaction: Respond promptly and courteously to inbound calls, emails, and chat inquiries, delivering accurate information about products, services, and policies.
• Appointment Coordination: Schedule and confirm appointments for product demos, maintenance visits, and consultations, ensuring seamless coordination between customers and field teams.
• Data Management: Enter and update customer information in our CRM system with precision, maintaining data integrity and confidentiality.
• Issue Resolution: Identify and resolve customer concerns, escalating complex issues to the appropriate internal teams while maintaining a positive customer experience.
• Process Improvement: Analyze customer feedback and service metrics to recommend and implement enhancements that drive efficiency and satisfaction.
• Cross‑Functional Collaboration: Partner with Sales, Technical Support, and Field Service teams to ensure a unified customer journey.
• Training & Onboarding: Mentor new hires and provide ongoing coaching to maintain high service standards.
• Compliance & Quality Assurance: Adhere to company policies, industry regulations, and quality benchmarks to protect customer data and brand reputation.

Essential Qualifications

• Minimum of 3–5 years of experience in a high‑volume customer service or call center environment, preferably within healthcare, mobility, or technology sectors.
• Proven track record of delivering exceptional customer experiences, measured by CSAT, NPS, or similar metrics.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Self‑motivated, adaptable, and comfortable working independently in a remote setting.
• High school diploma or equivalent; Bachelor’s degree in Business, Healthcare Administration, or related field is preferred.

Preferred Qualifications

• Experience in the mobility or medical device industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Background in process improvement methodologies such as Lean or Six Sigma.
• Experience with remote collaboration tools (e.g., Zoom, Teams, Slack).
• Previous leadership or mentorship experience.

Skills & Competencies

• Customer‑Centric Mindset: Passion for understanding and solving customer pain points.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Technical Aptitude: Comfortable learning new software and troubleshooting basic technical problems.
• Time Management: Prioritize tasks and meet deadlines in a fast‑paced environment.
• Collaboration: Work effectively with cross‑functional teams and external partners.
• Adaptability: Thrive in a constantly evolving industry and remote work culture.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Regional Customer Service Champion, you will have access to a variety of professional development resources:

• Structured onboarding program with mentorship from senior leaders.
• Access to online learning platforms covering product knowledge, customer success, and leadership skills.
• Clear promotion pathways to roles such as Senior Customer Success Manager, Field Service Lead, or Product Support Specialist.
• Annual performance reviews that align personal goals with company objectives.
• Opportunities to participate in cross‑departmental projects that influence product roadmap and customer experience strategy.

Work Environment & Company Culture

brighthush is built on the principles of trust, transparency, and empowerment. Our remote‑first culture means you can work from any location in the United States, supported by a comprehensive home‑office stipend and flexible scheduling. We celebrate diversity and inclusion through regular virtual town halls, employee resource groups, and community outreach initiatives. Innovation is at the core of everything we do, and we encourage every team member to bring fresh ideas to the table—whether it’s a new customer service workflow or a product feature enhancement.

Compensation, Perks & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to customer satisfaction and team metrics.
• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreat and team‑building events.

How to Apply

If you are a customer‑first professional who thrives in a dynamic, remote environment and is eager to make a tangible difference in people’s lives, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Regional Customer Service Champion role at brighthush. Join us in redefining mobility and empowering communities across the United States.