Seasoned Remote Customer Experience Specialist – Championing Loyalty, Innovation, and Sustainable Energy Solutions for brighthush – Full‑Time, High‑Impact Role in the Energy Services Sector

About brighthush – Powering Tomorrow, Today

brighthush is more than an energy provider; we are a movement toward a cleaner, smarter, and more resilient future. Rooted in a proud family‑owned heritage, we deliver reliable propane and natural gas solutions across the Northeast while championing sustainability and clean energy. Our mission is simple yet powerful: provide dependable, eco‑friendly power while delivering world‑class customer service. As we expand our footprint, we’re inviting passionate, customer‑centric professionals to join our remote Customer Experience team and help shape the future of energy.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that exceptional service starts with exceptional people. Our remote‑first culture means you can work from wherever you feel most productive—whether that’s a quiet home office, a co‑working space, or a bustling coffee shop. We invest in your growth through continuous learning, mentorship, and clear career pathways. As a Customer Experience Specialist, you’ll be the frontline advocate for our customers, turning everyday interactions into lasting relationships that drive brand loyalty and business success. Join a team that values integrity, innovation, and collaboration, and make a tangible impact on the communities we serve.

Your Role: The Voice of brighthush

In this role, you will be the voice of brighthush, ensuring every customer interaction reflects our commitment to quality and sustainability. Your day‑to‑day tasks will include:

Key Responsibilities

• High‑Volume Call Management: Handle a high volume of inbound customer calls with professionalism, empathy, and a customer‑first mindset.
• Issue Diagnosis & Resolution: Diagnose and resolve a wide range of customer issues, from billing inquiries to service requests, ensuring a seamless experience.
• Proactive Satisfaction Enhancement: Proactively identify opportunities to improve customer satisfaction and recommend actionable solutions to cross‑functional teams.
• Data Integrity & Documentation: Maintain accurate, real‑time documentation of customer interactions in our CRM system, ensuring data integrity and compliance.
• Cross‑Functional Collaboration: Collaborate with Billing, Technical Support, and Sales teams to resolve complex issues and elevate customer experience.
• Policy & Compliance Adherence: Adhere to company policies, quality standards, and regulatory compliance requirements, maintaining the highest level of professionalism.
• Continuous Learning: Participate in ongoing training and development programs to stay current on product knowledge, industry trends, and customer service best practices.
• Continuous Improvement: Contribute to continuous improvement initiatives by sharing insights, feedback, and best practices with the broader team.
• Customer Advocacy: Represent the customer’s voice in internal meetings, helping shape product enhancements and service improvements.
• Performance Metrics: Meet or exceed key performance indicators such as average handle time, first‑contact resolution, and customer satisfaction scores.

Essential Qualifications

• High school diploma or GED equivalent.
• Minimum of 1 year of experience in a high‑volume inbound call center or customer service environment.
• Strong verbal and written communication skills in English.
• Basic computer proficiency, including brighthush Office (Word, Excel, Outlook) and use of a 10‑key calculator.
• Reliable internet connection and a quiet, dedicated workspace.
• Strong time‑management skills and the ability to meet or exceed performance metrics.
• Dependable, punctual, and self‑motivated with a positive attitude.
• High level of professionalism and confidentiality in handling sensitive customer information.

Preferred Qualifications

• Experience in the utilities or energy services industry.
• Familiarity with CRM platforms (e.g., brighthush).
• Knowledge of billing systems and basic financial calculations.
• Multilingual abilities, especially in Spanish or French.
• Previous remote work experience with a proven track record of self‑discipline and accountability.
• Experience with digital collaboration tools (e.g., brighthush).

Core Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Excellent listening and empathy skills, enabling deep customer connections.
• Strong analytical and troubleshooting abilities, turning challenges into opportunities.
• Adaptability to changing processes, technologies, and customer expectations.
• Team player who thrives in a collaborative, fast‑paced environment.
• High level of professionalism, confidentiality, and ethical conduct.
• Self‑motivation, punctuality, and a proactive approach to continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Specialist, you’ll have access to a wealth of development resources designed to accelerate your career trajectory:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Regular performance reviews with transparent advancement criteria and goal‑setting.
• Cross‑training opportunities in technical support, sales, and operations to broaden your skill set.
• Leadership development courses for high‑potential employees, preparing you for future managerial roles.
• Tuition reimbursement for courses related to customer service, business, or energy technology.
• Access to industry conferences, webinars, and workshops to stay ahead of market trends.
• Recognition programs that celebrate outstanding performance and innovation.

Work Environment & Culture

Our remote work model is engineered to give you the flexibility you need while keeping you connected to the brighthush community. You’ll enjoy:

• Weekly virtual team huddles and monthly all‑hands meetings to share updates and celebrate wins.
• Access to a digital collaboration hub (brighthush) for real‑time communication and project management.
• Annual virtual retreats and optional in‑person gatherings to foster camaraderie and team cohesion.
• A culture that celebrates diversity, inclusion, and continuous improvement, ensuring every voice is heard.
• Employee resource groups focused on innovation, sustainability, and community outreach, giving you a platform to make a difference.
• Flexible work hours and a remote work stipend to support your home office setup.
• Health and wellness resources, including mental health support, fitness reimbursements, and mindfulness programs.

Compensation & Benefits

Salary: Competitive annual base of USD 41,600 – 41,600, commensurate with experience and performance. Benefits:

• 401(k) plan with company matching to help you build a secure future.
• Generous paid time off (vacation, sick leave, personal days) to recharge and maintain work‑life balance.
• Health, dental, and vision insurance options tailored to your needs.
• Retirement plan with employer contributions, ensuring long‑term financial stability.
• Tuition reimbursement for approved courses that enhance your professional skill set.
• Employee wellness program and mental health resources to support your overall well‑being.
• Flexible work hours and remote work stipend to support your home office setup.
• Annual performance bonus potential, rewarding your contributions to the company’s success.

How to Apply

If you’re ready to bring your customer service expertise to a dynamic, energy‑focused company, we’d love to hear from you. Submit your application through our career portal or click the link below to apply directly.