Seasoned Remote Virtual Assistant – Home Services Operations, CRM & Customer Success Specialist for Rapid Growth at brighthush

About brighthush

brighthush is a forward‑thinking home‑services powerhouse that delivers top‑tier solutions across HVAC, plumbing, electrical, and construction sectors. Our mission blends cutting‑edge technology with exceptional customer care, empowering homeowners to maintain, upgrade, and protect their most valuable asset—their home. At brighthush, collaboration, innovation, and a relentless commitment to quality define our culture, and we are seeking a dynamic Virtual Assistant to join our remote crew and help accelerate our growth trajectory.

Why Join brighthush?

• Remote‑First Culture: Work from anywhere with a reliable internet connection and a professional workspace.
• Rapid Expansion: Play a pivotal role in a company that is scaling its service footprint and digital presence across the nation.
• Continuous Learning: Access to training programs, webinars, mentorship, and industry certifications to sharpen your skill set.
• Competitive Compensation: Full‑time salary aligned with experience, plus performance‑based bonuses.
• Comprehensive Benefits: Health, dental, vision, and a 401(k) plan with company match.
• Inclusive Environment: Diversity, equity, and inclusion are core to our values, fostering a supportive workplace for all.
• Career Pathways: Clear advancement tracks into senior operations, team‑lead, or specialist roles as brighthush continues to grow.

Position Overview

As brighthush’s Virtual Assistant – Home Services Operations, you will be the linchpin that keeps our customer journeys seamless, our sales pipeline humming, and our brand voice consistent across every channel. You’ll own a broad spectrum of responsibilities, ranging from CRM mastery to customer support, sales follow‑up, and social media coordination. Your ability to work independently, make sound decisions, and communicate with confidence will be essential to driving our business forward.

Key Responsibilities

CRM & Job Management

• Enter, update, and maintain accurate customer, job, and sales data in Jobber or a comparable field‑service platform.
• Create and refresh customer profiles, job records, notes, appointments, and follow‑up activities.
• Track leads as they move through the sales and service pipeline, ensuring no opportunity slips through the cracks.
• Monitor open estimates, pending jobs, customer requests, and incomplete follow‑ups, flagging any at‑risk items.
• Keep CRM records organized, current, and free of duplicates or incomplete entries.
• Assist with scheduling, rescheduling, and coordinating service appointments to maximize technician efficiency.
• Generate basic reports on leads, jobs, sales activities, and performance metrics for leadership review.
• Identify overdue tasks or missed follow‑ups and take proactive action to resolve them.

Customer Service & Communication

• Answer inbound calls and respond professionally to customer inquiries via phone, email, text, and approved digital channels.
• Assist customers with scheduling, appointment updates, and general service information, always maintaining a courteous tone.
• Follow up with customers regarding estimates, appointments, incomplete requests, and service needs to ensure satisfaction.
• Document all important customer communication accurately in the CRM for future reference.
• Escalate urgent, technical, or sensitive concerns to the appropriate team member while keeping the customer informed.
• Respond to customer concerns with patience, sound judgment, and a solution‑focused approach.
• Maintain a professional, helpful, and consistent customer experience that reflects brighthush’s brand promise.

Sales & Lead Follow‑Up

• Contact new and existing leads through outbound calls, email, and text, following a structured cadence.
• Follow up on open estimates and unconverted opportunities, providing additional information or incentives as needed.
• Maintain consistent communication with prospects throughout the sales process, nurturing relationships.
• Re‑engage previous customers and inactive leads with targeted outreach campaigns.
• Track the status and outcome of every follow‑up attempt in the CRM, ensuring data integrity.
• Identify opportunities for additional services or upsells when appropriate, contributing to revenue growth.
• Support cold‑calling and other outbound business‑development efforts under the guidance of the sales manager.
• Ensure leads are not lost due to delayed or incomplete follow‑up, maintaining a high conversion rate.

Social Media & Marketing Support

• Schedule pre‑approved posts and updates across Facebook, Instagram, and other platforms using social‑media tools.
• Monitor messages, comments, mentions, and other audience activity, responding promptly and on‑brand.
• Assist with responding to online reviews and general customer feedback, turning positive experiences into brand advocacy.
• Create and edit simple graphics, promotional materials, and social media content using Canva or similar tools.
• Support basic marketing campaigns and customer outreach initiatives, tracking performance metrics.
• Maintain consistency in brighthush’s brand voice and visual presentation across all digital touchpoints.
• Proofread content before publication to ensure accuracy, professionalism, and compliance with brand guidelines.
• Track basic engagement and campaign activity when requested, providing insights for future strategy.

Administrative & Operational Support

• Maintain organized digital records, spreadsheets, documents, and calendars for the operations team.
• Track outstanding tasks and follow through until they are completed, updating stakeholders as needed.
• Assist with internal communication and coordination between team members, fostering collaboration.
• Document processes and improve recurring workflows to increase efficiency and reduce errors.
• Identify operational gaps and recommend practical solutions that align with brighthush’s growth objectives.
• Prioritize responsibilities based on urgency and business impact, managing multiple streams simultaneously.
• Take initiative when tasks require attention instead of waiting for direction, demonstrating ownership.
• Support additional administrative and operational needs as the business expands, adapting to evolving priorities.

Leadership & Ownership

• Take responsibility for assigned workflows and ensure nothing falls through the cracks.
• Communicate proactively about delays, concerns, and incomplete information to keep the team aligned.
• Coordinate tasks and follow up with other team members when needed, acting as a hub of information.
• Demonstrate leadership, accountability, and strong decision‑making in a remote environment.
• Use common sense and good judgment when handling unfamiliar situations, escalating only when necessary.
• Look for ways to improve organization, customer service, and team efficiency on an ongoing basis.
• Work independently while remaining responsive and collaborative, embodying brighthush’s remote‑first ethos.

Required Qualifications

• Previous experience as a Virtual Assistant, Administrative Assistant, Operations Assistant, or similar remote professional.
• Experience supporting a home‑services, field‑service, or appointment‑based business.
• Proficiency with Jobber or a comparable CRM or field‑service platform.
• Strong spoken and written English with excellent grammar and punctuation.
• Exceptional customer‑service and phone communication skills.
• Demonstrated ability to communicate directly with customers in a courteous, solution‑focused manner.
• Strong organizational and time‑management abilities, with a proven track record of meeting deadlines.
• Ability to prioritize independently and manage multiple tasks without micromanagement.
• High attention to detail and accurate data‑entry skills.
• Strong follow‑through and personal accountability.
• Self‑motivated, adaptable, dependable, and comfortable taking initiative.
• Ability to solve routine problems using good judgment and common sense.
• Reliable internet connection and a professional remote workspace.

Technical Proficiency

Comfortable using the following tools and platforms:

• Jobber or similar CRM and field‑service software.
• Facebook, Instagram, LinkedIn, and other social media platforms.
• Canva or comparable basic graphic‑design tools.
• Google Workspace (Docs, Sheets, Slides, Calendar) or Microsoft Office suite.
• Spreadsheets, shared calendars, email, and cloud‑based document repositories.
• Internal communication tools such as Slack, Microsoft Teams, or similar platforms.
• Phone, text, and customer‑communication systems (e.g., RingCentral, Aircall).

Preferred Qualifications

• Experience with garage‑door, HVAC, plumbing, electrical, construction, or other home‑services businesses.
• Cold‑calling or outbound sales experience with measurable results.
• Lead nurturing and sales‑pipeline management experience.
• Social media management or digital‑marketing experience, including content creation.
• Basic graphic‑design or video‑editing experience for promotional assets.
• Experience responding to online reviews and managing brand reputation.
• Team leadership, task coordination, or workflow‑management experience in a remote setting.

Ideal Candidate Profile

The ideal candidate is a seasoned professional who thrives in a fast‑paced, remote environment. You’re resourceful, dependable, and possess a proactive mindset that eliminates the need for constant supervision. Your communication skills are top‑notch, and you can seamlessly juggle CRM updates, customer interactions, sales follow‑ups, and marketing tasks—all while maintaining a high level of accuracy and organization. You enjoy solving problems, improving processes, and contributing ideas that move the business forward.

What brighthush Offers

• Competitive Salary: Reflective of your experience and the value you bring to the organization.
• Performance Bonuses: Earn extra rewards for exceeding targets and delivering exceptional results.
• Health & Wellness: Comprehensive medical, dental, and vision plans with generous employer contributions.
• Retirement Savings: 401(k) plan with company match to help you plan for the future.
• Paid Time Off: Generous vacation, sick leave, and personal days to support work‑life balance.
• Professional Growth: Access to courses, certifications, conferences, and a mentorship program.
• Flexible Schedule: Core hours aligned with Eastern Time business hours, with the freedom to manage your own time.
• Remote Work: Work from anywhere with a reliable internet connection and a home office stipend.
• Inclusive Culture: A supportive, collaborative team that values diversity, equity, and inclusion.
• Technology Stipend: Budget for equipment, software, or coworking space to keep you productive.

Career Growth & Development at brighthush

At brighthush, we view every team member as a long‑term partner in our success. As you master the core responsibilities of this role, you will have clear pathways to advance into senior operations, client‑experience leadership, or specialized marketing positions. Our internal promotion policy prioritizes talent from within, and we invest heavily in continuous learning—whether through industry certifications, leadership workshops, or cross‑departmental projects. Your growth is directly tied to the company’s expansion, meaning the more you contribute, the faster you can climb the career ladder.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and open communication. Weekly video stand‑ups, virtual coffee chats, and quarterly all‑hands meetings keep the team connected. We celebrate milestones, recognize individual achievements, and encourage a healthy work‑life balance. brighthush’s leadership team is approachable and actively solicits feedback, ensuring that every voice is heard and that we continuously improve our processes and workplace experience.

How to Apply

If you are ready to bring your expertise to brighthush and help us elevate the home‑services experience, we want to hear from you. Please submit your resume, a concise cover letter highlighting your relevant experience, and any portfolio pieces that showcase your CRM, customer service, or marketing skills. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for a virtual interview.

Join brighthush Today

At brighthush, you’ll be part of a forward‑thinking team that values initiative, accountability, and continuous improvement. If you’re a seasoned Virtual Assistant who can own a wide range of responsibilities and drive results in a dynamic environment, we want to hear from you. Apply now and help us shape the future of home‑services excellence.