Senior Customer Success Manager – EMEA – Automation & Workflow Platform Champion Driving Adoption, Expansion, and Renewals at brighthush

About brighthush

brighthush is a next‑generation automation platform that empowers organizations of every size to replace manual, error‑prone processes with intelligent, API‑driven workflows. By providing a single, secure environment where applications, agents, and automations coexist, brighthush enables teams in IT, security, engineering, operations, and beyond to accelerate delivery, improve compliance, and unlock new levels of efficiency. Launched in 2026, the platform has quickly become the preferred automation engine for a diverse portfolio of customers—including multinational enterprises, fast‑growing fintech firms, and global service providers—who rely on brighthush to modernize critical business processes.

Our mission is simple yet ambitious: make powerful automation accessible, intuitive, and impactful for every team, regardless of technical expertise. To achieve this, brighthush lives by three core values—Simplicity, Speed, and Soundness. We combine rigorous security and privacy standards with a relentless focus on user experience, ensuring that our customers can trust the platform to handle their most sensitive workloads while moving at the pace of modern business.

At brighthush, we foster a culture of curiosity, growth, and integrity. We believe that the best ideas emerge when diverse perspectives collaborate openly, and we invest heavily in the professional development of every team member. If you are passionate about helping organizations harness the power of automation and thrive in a fast‑moving, collaborative environment, you have found your next great adventure.

Role Overview

The Senior Customer Success Manager – EMEA is a strategic, customer‑facing leader who will own the end‑to‑end journey of our most valuable accounts across Europe, the Middle East, and Africa. You will act as a trusted advisor, guiding customers from initial onboarding through adoption, expansion, and renewal. Your deep technical knowledge, consultative selling acumen, and ability to translate complex requirements into actionable product enhancements will be critical to driving both customer satisfaction and revenue growth.

In this role you will partner closely with Product, Engineering, Sales, Support, and Marketing to ensure that brighthush delivers measurable business outcomes for every client. You will also serve as a voice of the customer within the organization, influencing roadmap decisions and championing best‑practice automation use cases across a broad set of functional teams.

Key Responsibilities

• Customer Journey Ownership: Lead the full lifecycle for a portfolio of strategic EMEA accounts—onboarding, adoption, value realization, business reviews, and renewal—ensuring a seamless, first‑class experience at every touchpoint.
• Strategic Onboarding & Enablement: Design and execute customized onboarding plans that align with each customer’s unique use cases, success metrics, and timeline, laying the groundwork for long‑term value.
• Technical Translation & Advocacy: Act as the bridge between customers and internal product teams, converting complex business requirements into clear, actionable product feedback and feature requests.
• Account Planning & Expansion: Develop comprehensive account plans that identify cross‑sell and upsell opportunities, map out expansion roadmaps, and align internal resources to execute on growth initiatives.
• Risk Identification & Mitigation: Proactively monitor health scores, usage metrics, and sentiment indicators; develop and execute risk‑reduction strategies before issues become escalations.
• Thought Leadership & Best‑Practice Enablement: Deliver workshops, webinars, and custom training sessions that educate customers on automation best practices, process optimization, and ROI measurement.
• Renewal & Revenue Growth: Craft compelling renewal proposals that articulate the tangible business impact of brighthush, negotiate terms, and secure expansion revenue across additional teams or regions.
• Data‑Driven Account Management: Leverage analytics platforms to track adoption trends, usage patterns, and health indicators; use insights to drive proactive engagement and identify hidden growth levers.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, Support, and Marketing to orchestrate coordinated initiatives that deliver maximum value to the customer.
• Community Building: Foster a vibrant customer community by encouraging peer‑to‑peer knowledge sharing, contributing to user forums, and organizing regional events.

Essential Qualifications

• Minimum 5 years of experience in technical account management, customer success, or post‑sales consulting within a SaaS or cloud‑technology environment.
• Demonstrated success managing enterprise‑level SaaS solutions for technical audiences—particularly in cybersecurity, DevOps, IT operations, or related domains.
• Strong consultative selling skills: ability to uncover pain points, articulate value, and translate technical requirements into strategic roadmaps.
• Deep understanding of API architecture, integration patterns, and how APIs enable automation at scale.
• Proven track record of delivering measurable adoption, expansion, and renewal outcomes.
• Experience working with cross‑functional teams (Product, Engineering, Sales, Support, Marketing) to drive customer‑centric initiatives.
• Fluency in English; additional European language proficiency (e.g., German, French, Spanish, Italian) is a plus but not mandatory.

Preferred Qualifications

• Background in cybersecurity, cloud infrastructure, or a related technical discipline.
• Experience scaling customer success operations in a high‑growth, hyper‑scale SaaS organization.
• Demonstrated ability to influence product roadmap through structured customer feedback loops.
• Advanced analytical skills with proficiency in data‑visualization tools such as Tableau, Power BI, or Looker.
• History of managing a book of business with a focus on renewal rates > 90 % and expansion revenue > 30 % YoY.
• Certification in customer success methodologies (e.g., SuccessHACKER, Gainsight) or relevant industry credentials.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional experiences and building long‑lasting relationships.
• Strategic Thinking: Ability to see the big picture, anticipate future needs, and align solutions with long‑term business objectives.
• Communication Excellence: Clear, concise, and persuasive communication with both technical and executive audiences.
• Problem‑Solving: Analytical mindset to diagnose issues, propose solutions, and drive continuous improvement.
• Collaboration & Influence: Proven ability to work effectively across teams and influence stakeholders without direct authority.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity for growth.
• Data Literacy: Comfortable interpreting usage dashboards, health scores, and financial metrics to guide decision‑making.

Career Growth & Learning Opportunities

brighthush is committed to investing in the long‑term success of its people. As a Senior Customer Success Manager, you will have access to a robust learning ecosystem designed to accelerate your professional development:

• Cutting‑Edge Technology Exposure: Work daily with a market‑leading automation platform, gaining deep expertise in API‑centric integration, workflow orchestration, and cloud security.
• Leadership Visibility: Participate in quarterly strategy sessions with senior leadership, providing direct input on product direction, go‑to‑market tactics, and customer experience initiatives.
• Mentorship & Coaching: Receive one‑on‑one mentorship from senior executives and seasoned customer success leaders, helping you refine your strategic approach and leadership style.
• Professional Development Budget: Annual budget for certifications, industry conferences, workshops, and online courses—empowering you to stay ahead of emerging trends.
• Clear Promotion Path: Demonstrated success can lead to roles such as Customer Success Director, Enterprise Account Executive, Product Evangelist, or even General Manager of a regional business unit.
• Cross‑Functional Rotation Programs: Opportunities to spend short‑term rotations in Product Management, Sales Engineering, or Marketing to broaden your business acumen.

Work Environment & Culture at brighthush

brighthush is a remote‑first organization that values flexibility, autonomy, and collaboration. Our culture is built on four pillars that shape every interaction:

• Transparency: Open communication channels, regular all‑hands updates, and shared decision‑making ensure everyone understands the “why” behind our actions.
• Innovation: We encourage experimentation, rapid prototyping, and a “fail fast, learn faster” mindset that fuels continuous improvement.
• Inclusivity: A diverse workforce where every voice is heard, respected, and celebrated. Employee resource groups and inclusive hiring practices reinforce our commitment.
• Work‑Life Harmony: Flexible schedules, generous paid‑time‑off policies, mental‑health days, and wellness stipends support a balanced, healthy lifestyle.

Our remote‑first model is backed by a state‑of‑the‑art technology stack—high‑speed VPN, collaboration suites, and virtual whiteboards—ensuring you have the tools you need to succeed from any location. Regular virtual coffee chats, quarterly in‑person meet‑ups (when feasible), and global hackathons keep the sense of community vibrant and engaging.

Compensation, Perks, and Benefits

While exact figures are tailored to experience, location, and market benchmarks, brighthush offers a competitive total rewards package that includes:

• Base Salary: Aligned with senior‑level customer success compensation in the EMEA region.
• Performance‑Based Bonuses: Quarterly and annual incentives tied to renewal rates, expansion revenue, and customer satisfaction (NPS/CSAT) scores.
• Equity Participation: Stock‑option or RSU grants that allow you to share in the long‑term growth of brighthush.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your dependents, plus a wellness stipend for fitness, mental‑health apps, or ergonomic home‑office equipment.
• Generous Time Off: Unlimited PTO policy (subject to business needs), paid parental leave, and sabbatical options after five years of service.
• Learning & Development: Annual education allowance, access to premium learning platforms (LinkedIn Learning, Coursera, Pluralsight), and sponsorship for industry certifications.
• Technology & Home Office Support: Company‑provided laptop, monitors, docking stations, and a monthly stipend for internet or coworking space.
• Community & Social Impact: Volunteer days, charitable matching programs, and employee‑led social clubs that foster connection beyond work.

Why Join brighthush?

Choosing brighthush means becoming part of a purpose‑driven organization that is reshaping how the world automates work. As a Senior Customer Success Manager you will:

• Make a Tangible Impact: Directly influence the efficiency, security, and growth of some of the most innovative companies on the planet.
• Shape the Product: Your feedback will be heard by product leaders and will help steer the roadmap of a platform used by thousands of teams worldwide.
• Grow with a High‑Growth Company: brighthush is scaling rapidly; you will have the opportunity to grow your career at the same pace.
• Collaborate with Top Talent: Work alongside engineers, product visionaries, and sales strategists who are passionate about building world‑class technology.
• Enjoy Flexibility: Operate from anywhere in the EMEA region while staying connected to a global, supportive community.
• Earn Competitive Rewards: Benefit from a compensation package that reflects your expertise and the value you create for customers.

Next Steps – Apply Today

If you are a strategic, customer‑obsessed professional who thrives on turning complex technical challenges into measurable business outcomes, we want to hear from you. Join brighthush and become a catalyst for automation excellence across Europe, the Middle East, and Africa.

Click the link below to submit your application, and let’s start a conversation about how you can help shape the future of automation.

Equal Opportunity Statement

brighthush provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.