Seasoned Resupply Customer Service Agent – Remote Billing & Equipment Support Specialist for Healthcare Providers – Champion Patient Care & Revenue Optimization

About brighthush

brighthush stands at the forefront of medical equipment and billing innovation, empowering durable medical equipment (DME) and home medical equipment (HME) providers to streamline operations, accelerate collections, and deliver exceptional patient care. Our cloud‑based platform seamlessly integrates Medicare, Medicaid, and private payer workflows, transforming complex billing processes into data‑driven, efficient operations. With brighthush, healthcare businesses gain the freedom to grow while securing faster, higher revenue collections with minimal administrative burden.

Why brighthush is a Great Place to Work

At brighthush, we cultivate a culture of forward‑thinking, collaboration, and continuous learning. We believe every employee can thrive, contribute ideas, and see tangible impact on patient outcomes and partner success. Whether you’re a seasoned customer service professional or a recent graduate eager to make a difference, brighthush offers a dynamic, remote work environment that supports work‑life balance and professional growth.

Role Overview

We are seeking a highly motivated Resupply Customer Service Agent to join our remote team. This full‑time, heavy‑phone position requires you to be on the line for the entirety of your shift, delivering outstanding support to patients and healthcare providers. You will handle inbound and outbound calls, manage resupply orders, and ensure patients receive the supplies they need to maintain optimal clinical outcomes.

Key Responsibilities

• Serve as the primary point of contact for patients and providers, delivering exceptional customer service via phone, email, and chat.
• Handle inbound and outbound calls in a fast‑paced environment using our advanced dialing system.
• Educate patients on the importance of timely supply changes and help them navigate insurance‑approved schedules.
• Create accurate sales orders, verify patient demographics, and confirm item details.
• Utilize multiple software platforms (brighthush, brighthush, brighthush) to manage calls, track orders, and update patient records.
• Resolve patient inquiries, complaints, and billing questions with empathy and professionalism.
• Collaborate with the billing and collections teams to ensure seamless order processing and payment collection.
• Maintain a dedicated, distraction‑free home office environment that supports high productivity.
• Meet or exceed daily and weekly performance metrics, including call volume, resolution time, and customer satisfaction scores.
• Participate in ongoing training and development sessions to stay current on product knowledge, industry regulations, and best practices.

Essential Qualifications

• Minimum of 2 years of customer service experience in a high‑volume, phone‑centric role.
• Strong oral and written communication skills, with the ability to explain complex information clearly and concisely.
• Proficiency with computers and the ability to navigate multiple software platforms simultaneously.
• Self‑motivated, detail‑oriented, and capable of working independently while maintaining a team‑player mindset.
• Experience with medical equipment or billing processes is highly desirable.
• Excellent listening skills and a genuine commitment to patient education and satisfaction.
• Ability to manage time effectively, prioritize tasks, and meet target goals in a fast‑paced environment.
• Dedicated home office space free of distractions and noise, with reliable high‑speed internet connectivity.

Preferred Qualifications

• Knowledge of Medicare, Medicaid, and private payer billing regulations.
• Experience using brighthush, brighthush, or brighthush platforms.
• Background in healthcare, medical equipment, or a related field.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Certification in customer service or a related discipline.

Skills & Competencies

• Exceptional customer service orientation and problem‑solving abilities.
• Strong multitasking and time‑management skills.
• Adaptability to changing priorities and new technologies.
• High emotional intelligence and the ability to remain calm under pressure.
• Team collaboration and cross‑functional communication.
• Analytical mindset for reviewing data and improving processes.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Comprehensive onboarding and continuous training programs covering product knowledge, billing regulations, and customer service excellence.
• Mentorship from experienced leaders in the medical equipment and billing industry.
• Opportunities to advance into senior support roles, team leadership, or specialized billing positions.
• Regular performance reviews and clear career pathways aligned with your goals.
• Access to industry conferences, webinars, and certifications to keep you at the forefront of healthcare technology.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote teams collaborate through real‑time communication tools, fostering a sense of community regardless of location. We celebrate achievements, encourage creative problem‑solving, and prioritize employee well‑being through flexible scheduling and mental health resources.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to call quality, customer satisfaction, and collection metrics.
• Health, dental, and vision insurance options.
• Flexible paid time off and holiday schedule.
• 401(k) retirement plan with company match.
• Professional development stipend and tuition reimbursement.
• Well‑being resources, including virtual fitness classes and mental health support.

Ready to Make an Impact?

If you are passionate about delivering top‑notch customer service, thrive in a fast‑paced environment, and want to help patients receive the supplies they need for better health outcomes, we want to hear from you. Join brighthush and become part of a team that is redefining the future of medical equipment billing and patient support.

Click the link below to apply and start your journey with brighthush today!