Seasoned Retail Customer Experience Coordinator – Front‑End Leadership & Store Operations Specialist – Championing Exceptional Shopping Journeys at brighthush

Welcome to brighthush – Where Retail Innovation Meets Customer Delight

At brighthush, we’re redefining the retail experience by blending premium products with a customer‑first philosophy. From flagship urban stores to cozy suburban locations and a seamless online platform, we bring high‑quality fashion, home décor, and lifestyle essentials to shoppers worldwide. Our mission is simple yet powerful: deliver unbeatable value while creating unforgettable moments that keep customers coming back. If you thrive in a fast‑paced, service‑oriented environment and want to shape the future of retail, brighthush is the place for you.

Why brighthush Is the Ideal Launchpad for Your Career

At brighthush, every team member is a catalyst for growth—both personal and professional. As a Retail Customer Experience Coordinator, you’ll sit at the epicenter of our customer journey, influencing how shoppers feel, shop, and return. Here’s why brighthush stands out as an employer of choice:

• Competitive Compensation: Base hourly pay ranging from $14.50 to $15.00, with overtime and performance bonuses that reward your hard work.
• Comprehensive Benefits: Health, dental, vision, life insurance, and a 401(k) plan with company match to secure your future.
• Employee Discounts: Enjoy savings on merchandise, cell phones, pet care, and more—because we value the same products you sell.
• Flexible Scheduling: Evening and weekend shifts that fit your lifestyle, ensuring you can balance work and life.
• Professional Development: Structured learning programs, mentorship, and clear career pathways that help you ascend to leadership roles.
• Culture of Excellence: A collaborative, creative environment that celebrates teamwork, innovation, and continuous improvement.

Key Responsibilities – Your Impact in Action

As the Retail Customer Experience Coordinator, you will lead by example, ensuring every customer interaction reflects brighthush’s commitment to quality and service. Your day‑to‑day duties will include:

• Front‑End Leadership: Oversee a team of associates at the front of the store, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Customer Service Excellence: Engage with shoppers, resolve concerns promptly, and promote loyalty programs to enhance repeat business.
• Training & Mentorship: Develop and deliver training modules on customer engagement, merchandising, and store policies. Coach associates to personalize the shopping experience.
• Store Operations: Maintain a clean, organized, and visually appealing store environment that aligns with brand standards.
• Performance Management: Set clear priorities, monitor progress, and provide constructive feedback to improve team performance.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to protect both staff and customers.
• Loss Prevention: Support shrink reduction initiatives and collaborate with security teams to safeguard merchandise.
• Collaboration with Management: Partner with store managers to identify training needs, set goals, and align on strategic initiatives.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and increase sales.

Essential Qualifications – What We’re Looking For

We’re seeking a proactive, customer‑centric leader who thrives in a fast‑paced retail environment. The ideal candidate will possess:

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication skills—both verbal and written—accompanied by a keen attention to detail.
• Ability to multitask, prioritize, and adapt to changing priorities or unexpected situations.
• Team‑player mindset with a collaborative approach to problem solving.
• Proficiency in POS systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications – Bonus Points

While not mandatory, the following qualifications will set you apart:

• Experience in a high‑volume retail setting with a proven track record of meeting or exceeding sales targets.
• Knowledge of loss prevention strategies and safety compliance.
• Experience in coaching or mentoring associates, with measurable improvements in performance.
• Fluency in multiple languages to serve a diverse customer base.
• Prior exposure to loyalty program management and promotion.

Skills & Competencies – The Building Blocks of Success

Success in this role requires a blend of technical and soft skills:

• Leadership & Coaching: Inspire and develop a high‑performing team.
• Customer‑First Mindset: Anticipate needs and deliver memorable experiences.
• Analytical Thinking: Use data to drive decisions and improve processes.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Problem‑Solving: Resolve issues quickly and effectively.
• Time Management: Balance multiple tasks while maintaining quality.
• Technology Proficiency: Comfortable with POS systems, inventory software, and basic Microsoft Office.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory management, and visual display.
• Mentorship from senior leaders who share their expertise and insights.
• Opportunities to participate in company‑wide initiatives, such as sustainability projects and community outreach.
• Regular performance reviews that highlight strengths and identify growth areas.

Work Environment & Culture at brighthush – Where Innovation Meets Community

Our stores are more than just retail spaces—they’re community hubs where customers feel welcomed and valued. The culture at brighthush is defined by:

• Inclusivity: We celebrate diversity and encourage every voice to be heard.
• Collaboration: Teams work together to solve challenges and celebrate successes.
• Innovation: We continuously seek new ways to improve the customer experience.
• Recognition: Outstanding performance is celebrated through awards, shout‑outs, and tangible rewards.
• Work‑Life Balance: Flexible scheduling and supportive policies help you maintain a healthy balance.

Compensation & Benefits – A Rewarding Package

While the base hourly rate for this position ranges from $14.50 to $15.00, you’ll also enjoy:

• Performance‑based bonuses and overtime opportunities.
• Health, dental, and vision insurance plans with competitive premiums.
• Life and disability insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise, cell phones, pet care, and more.
• Employee assistance programs, including counseling and financial planning.
• Scholarship and adoption assistance programs for qualifying employees.

How to Apply – Take the First Step Toward a Rewarding Career

Ready to elevate your retail career and make a lasting impact? Join the brighthush family and help us create unforgettable shopping experiences for our customers. Submit your application through our careers portal or click the link below to get started.

Apply to brighthush Today

Location

2730 Elida Road, Lima, OH 45805

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Join Us – Your Journey Starts Here

At brighthush, we’re more than a retailer—we’re a community that values growth, innovation, and customer delight. If you’re passionate about delivering exceptional service, leading a team, and driving business results, we want to hear from you. Apply today and start your journey toward a rewarding career where every day brings new opportunities for learning and impact.