Seasoned Retail Customer Experience Coordinator – Front‑End Operations Leader, Loyalty Program Champion, and Store Operations Specialist (Part‑Time) – brighthush

Who We Are: The brighthush Story

brighthush is more than a retailer; it’s a movement that redefines the way people shop. With a heritage rooted in timeless style and unbeatable value, we create a dynamic, fast‑paced environment where creativity, customer focus, and teamwork converge to deliver unforgettable shopping experiences. Whether you step into one of our flagship stores, work behind the scenes in distribution, or collaborate across our global headquarters, you’ll find a culture that celebrates diversity, encourages continuous learning, and rewards innovation.

Why This Role is a Game‑Changer

We’re looking for a dedicated Retail Customer Experience Coordinator to join our vibrant team in Strongsville, Ohio. In this role, you’ll be the face of brighthush, ensuring every guest leaves with a smile, a loyalty card in hand, and a story to share. If you thrive in a fast‑moving retail setting, love coaching others, and are passionate about delivering world‑class service, we want to hear from you.

What You’ll Do: Your Impact in Action

Lead Front‑End Operations

• Supervise the front‑end team of associates, ensuring prompt, courteous service and seamless checkout experiences.
• Maintain a high‑energy, customer‑first atmosphere that reflects brighthush’s brand values.
• Implement process improvements that reduce wait times and increase sales per transaction.

Champion Loyalty Programs

• Promote and upsell brighthush loyalty and credit programs, driving customer retention and repeat visits.
• Track and analyze loyalty enrollment metrics to identify growth opportunities.
• Collaborate with marketing to create in‑store incentives that boost program participation.

Model Exceptional Service

• Engage with every customer, demonstrating brand values and setting a high standard for interaction.
• Act as a role model for customer service excellence, inspiring associates to exceed expectations.
• Provide real‑time feedback to associates during busy periods.

Maintain Store Excellence

• Keep the front‑end area clean, organized, and visually appealing, aligning with merchandising guidelines.
• Ensure that POS equipment, signage, and displays are in optimal condition.
• Coordinate with the visual merchandising team to refresh displays during peak seasons.

Train & Mentor

• Conduct onboarding and ongoing coaching sessions for new and existing associates.
• Focus on customer service, POS proficiency, and brand storytelling.
• Develop training materials that are engaging and easy to follow.

Schedule & Coverage Management

• Assign registers, coordinate breaks, and respond to POS coverage needs.
• Maintain optimal staffing levels to meet sales and service goals.
• Use scheduling software to forecast and adjust for peak times.

Resolve Customer Issues

• Address concerns swiftly and professionally, turning potential complaints into opportunities for delight.
• Escalate complex issues to store leadership when necessary.
• Document resolutions to improve future service processes.

Enforce Policies & Compliance

• Ensure all associates adhere to labor laws, company policies, and safety protocols.
• Conduct regular audits of POS and cash handling procedures.
• Stay current on regulatory changes that affect retail operations.

Support Store Goals

• Contribute to shrink reduction initiatives, inventory accuracy, and overall store performance metrics.
• Analyze sales data to identify trends and recommend action plans.
• Collaborate with the store manager to set and track performance targets.

Collaborate with Management

• Partner with store leadership to identify training gaps, set priorities, and provide constructive feedback.
• Participate in weekly leadership meetings to discuss operational challenges.
• Share insights from the front‑end that can inform store strategy.

Promote a Culture of Integrity

• Foster an environment of honesty, confidentiality, and mutual respect among team members.
• Encourage open communication and continuous improvement.
• Lead by example in ethical decision‑making.

Essential Qualifications – What We Expect

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a high‑volume, fast‑moving environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training or coaching associates.
• Availability for a flexible schedule, including nights and weekends.

Preferred Qualifications – The Extra Edge

• Prior experience with loyalty program promotion and POS systems.
• Knowledge of safety and compliance standards in a retail setting.
• Demonstrated success in driving customer satisfaction scores.
• Experience in managing or contributing to shrink reduction initiatives.
• Leadership training or certification.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire and motivate a diverse team.
• Analytical Thinking: Comfortable interpreting sales data and performance metrics.
• Problem‑Solving: Quick to identify issues and implement effective solutions.
• Tech Savvy: Proficient with POS systems, loyalty program tools, and basic retail software.
• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Communication: Clear, concise, and persuasive in both verbal and written interactions.
• Integrity: Upholds confidentiality and ethical standards at all times.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership development programs that prepare you for store‑level or regional management roles.
• Cross‑functional projects that deepen your understanding of merchandising, inventory, and supply‑chain operations.
• Mentorship from senior leaders who share their insights and guide your professional journey.
• Access to internal training modules covering customer service excellence, brand storytelling, and retail analytics.
• Opportunities to participate in company‑wide initiatives, such as sustainability projects or community outreach programs.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and continuous improvement. You’ll experience:

• A supportive, open‑door culture where ideas are welcomed and feedback is constructive.
• Inclusive hiring practices that celebrate diversity across all dimensions.
• A focus on work‑life balance, with flexible scheduling options and a commitment to employee well‑being.
• Regular team‑building events, recognition programs, and community service opportunities.
• A modern, well‑equipped store environment that encourages creativity and innovation.

Compensation, Perks, and Benefits

While the base hourly rate for this part‑time position ranges from $14.50 to $15.00 (depending on experience and qualifications), brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for mental health and well‑being.
• Flexible spending accounts (HSA/FSA) and wellness incentives.
• Life and disability insurance.
• Auto and home insurance discounts.
• Professional development and tuition reimbursement programs.
• Referral bonuses and employee recognition awards.

All benefits are subject to eligibility criteria and may change over time. For more detailed information, please contact your brighthush representative.

Why Join brighthush?

When you become part of the brighthush family, you’ll join a team that values your unique perspective, supports your growth, and rewards your dedication. You’ll work in an environment that celebrates innovation, encourages collaboration, and places customer experience at the heart of everything we do.

We’re committed to fostering an inclusive workplace where every voice is heard and every contribution matters. Whether you’re just starting your retail career or looking to elevate your leadership skills, brighthush offers the resources, mentorship, and opportunities to help you thrive.

Ready to Make an Impact?

If you’re passionate about delivering exceptional customer experiences, enjoy leading a team, and want to grow within a forward‑thinking retail organization, we want to hear from you. Apply today and become a key player in shaping the future of retail at brighthush.