Seasoned Retail Customer Experience Coordinator – Front‑End Operations Leader, Loyalty Program Champion, Store Operations Specialist, and Team Development Expert (Part‑Time) – brighthush

Welcome to brighthush – Where Every Visit Feels Like Home

At brighthush, we’re more than a retailer; we’re a movement that redefines the way people shop. With a legacy of timeless style, unbeatable value, and an unwavering commitment to customer delight, we’ve built a culture that thrives on creativity, collaboration, and continuous learning. Whether you’re stepping into one of our flagship stores, working behind the scenes in distribution, or partnering with global teams, you’ll find an environment that celebrates diversity, rewards innovation, and empowers every team member to shine.

Why This Role is a Game‑Changer

We’re on the hunt for a seasoned Retail Customer Experience Coordinator to lead the front‑end team in Strongsville, Ohio. In this role, you’ll be the face of brighthush, ensuring every guest leaves with a smile, a loyalty card in hand, and a story to share. If you thrive in a fast‑moving retail setting, love coaching others, and are passionate about delivering world‑class service, we want to hear from you.

Key Responsibilities – Your Impact in Action

Lead Front‑End Operations

• Supervise the front‑end team of associates, ensuring prompt, courteous service and seamless checkout experiences.
• Maintain a high‑energy, customer‑first atmosphere that reflects brighthush’s brand values.
• Implement process improvements that reduce wait times and increase sales per transaction.
• Collaborate with the visual merchandising team to align product placement with promotional strategies.
• Monitor and manage cash drawer procedures to maintain accuracy and security.

Champion Loyalty Programs

• Promote and upsell brighthush loyalty and credit programs, driving customer retention and repeat visits.
• Track and analyze loyalty enrollment metrics to identify growth opportunities.
• Collaborate with marketing to create in‑store incentives that boost program participation.
• Educate associates on the benefits of the loyalty program to ensure consistent upsell across all touchpoints.
• Report monthly performance to senior leadership and recommend actionable insights.

Model Exceptional Service

• Engage with every customer, demonstrating brand values and setting a high standard for interaction.
• Act as a role model for customer service excellence, inspiring associates to exceed expectations.
• Provide real‑time feedback to associates during busy periods.
• Handle escalated customer concerns with empathy, professionalism, and a solutions‑oriented mindset.
• Celebrate customer milestones and special occasions to deepen brand loyalty.

Maintain Store Excellence

• Keep the front‑end area clean, organized, and visually appealing, aligning with merchandising guidelines.
• Ensure that POS equipment, signage, and displays are in optimal condition.
• Coordinate with the visual merchandising team to refresh displays during peak seasons.
• Conduct regular audits of store cleanliness and safety compliance.
• Implement seasonal layout changes to maximize product visibility and sales.

Train & Mentor

• Conduct onboarding and ongoing coaching sessions for new and existing associates.
• Focus on customer service, POS proficiency, and brand storytelling.
• Develop training materials that are engaging and easy to follow.
• Facilitate peer‑learning workshops to share best practices.
• Track associate progress and provide constructive feedback for continuous improvement.

Schedule & Coverage Management

• Assign registers, coordinate breaks, and respond to POS coverage needs.
• Maintain optimal staffing levels to meet sales and service goals.
• Use scheduling software to forecast and adjust for peak times.
• Communicate schedule changes promptly to all team members.
• Ensure compliance with labor regulations and company policies.

Resolve Customer Issues

• Address concerns swiftly and professionally, turning potential complaints into opportunities for delight.
• Escalate complex issues to store leadership when necessary.
• Document resolutions to improve future service processes.
• Follow up with customers to confirm satisfaction and gather feedback.
• Maintain a log of recurring issues to inform process improvements.

Enforce Policies & Compliance

• Ensure all associates adhere to labor laws, company policies, and safety protocols.
• Conduct regular audits of POS and cash handling procedures.
• Stay current on regulatory changes that affect retail operations.
• Lead safety briefings and emergency response drills.
• Maintain accurate records of compliance training.

Support Store Goals

• Contribute to shrink reduction initiatives, inventory accuracy, and overall store performance metrics.
• Analyze sales data to identify trends and recommend action plans.
• Collaborate with the store manager to set and track performance targets.
• Participate in cross‑functional projects to drive operational excellence.
• Report on key performance indicators to senior leadership.

Collaborate with Management

• Partner with store leadership to identify training gaps, set priorities, and provide constructive feedback.
• Participate in weekly leadership meetings to discuss operational challenges.
• Share insights from the front‑end that can inform store strategy.
• Contribute to the development of store policies and procedures.
• Act as a liaison between front‑end staff and executive management.

Promote a Culture of Integrity

• Foster an environment of honesty, confidentiality, and mutual respect among team members.
• Encourage open communication and continuous improvement.
• Lead by example in ethical decision‑making.
• Champion diversity and inclusion initiatives.
• Advocate for a safe and respectful workplace for all employees.

Essential Qualifications – What We Expect

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a high‑volume, fast‑moving environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training or coaching associates.
• Availability for a flexible schedule, including nights and weekends.

Preferred Qualifications – The Extra Edge

• Prior experience with loyalty program promotion and POS systems.
• Knowledge of safety and compliance standards in a retail setting.
• Demonstrated success in driving customer satisfaction scores.
• Experience in managing or contributing to shrink reduction initiatives.
• Leadership training or certification.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire and motivate a diverse team.
• Analytical Thinking: Comfortable interpreting sales data and performance metrics.
• Problem‑Solving: Quick to identify issues and implement effective solutions.
• Tech Savvy: Proficient with POS systems, loyalty program tools, and basic retail software.
• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Communication: Clear, concise, and persuasive in both verbal and written interactions.
• Integrity: Upholds confidentiality and ethical standards at all times.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership development programs that prepare you for store‑level or regional management roles.
• Cross‑functional projects that deepen your understanding of merchandising, inventory, and supply‑chain operations.
• Mentorship from senior leaders who share their insights and guide your professional journey.
• Access to internal training modules covering customer service excellence, brand storytelling, and retail analytics.
• Opportunities to participate in company‑wide initiatives, such as sustainability projects or community outreach programs.
• Regular workshops on emerging retail technologies and digital transformation strategies.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and continuous improvement. You’ll experience:

• A supportive, open‑door culture where ideas are welcomed and feedback is constructive.
• Inclusive hiring practices that celebrate diversity across all dimensions.
• A focus on work‑life balance, with flexible scheduling options and a commitment to employee well‑being.
• Regular team‑building events, recognition programs, and community service opportunities.
• A modern, well‑equipped store environment that encourages creativity and innovation.
• Access to a digital collaboration platform that keeps you connected with colleagues across locations.

Compensation, Perks, and Benefits

While the base hourly rate for this part‑time position ranges from $14.50 to $15.00 (depending on experience and qualifications), brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for mental health and well‑being.
• Flexible spending accounts (HSA/FSA) and wellness incentives.
• Life and disability insurance.
• Auto and home insurance discounts.
• Professional development and tuition reimbursement programs.
• Referral bonuses and employee recognition awards.
• Access to an employee wellness portal with fitness challenges and health resources.

All benefits are subject to eligibility criteria and may change over time. For more detailed information, please contact your brighthush representative.

Why Join brighthush?

When you become part of the brighthush family, you’ll join a team that values your unique perspective, supports your growth, and rewards your dedication. You’ll work in an environment that celebrates innovation, encourages collaboration, and places customer experience at the heart of everything we do.

We’re committed to fostering an inclusive workplace where every voice is heard and every contribution matters. Whether you’re just starting your retail career or looking to elevate your leadership skills, brighthush offers the resources, mentorship, and opportunities to help you thrive.

Ready to Make an Impact?

If you’re passionate about delivering exceptional customer experiences, enjoy leading a team, and want to grow within a forward‑thinking retail organization, we want to hear from you. Apply today and become a key player in shaping the future of retail at brighthush.