Seasoned Retail Customer Experience Coordinator – Front‑End Operations & Loyalty Program Champion – Team Leadership Specialist – Elevate Shopper Delight at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail sector, redefining how consumers experience value and quality. With a presence in over 20 countries, we bring premium, high‑quality merchandise to shoppers worldwide while staying true to our core values of innovation, integrity, and people‑first leadership. Every brighthush store is more than a retail space; it is a vibrant community hub where employees are empowered to create memorable moments for customers, and every customer is treated as a valued partner in our journey toward retail excellence.

Why This Role Matters

As a Retail Customer Experience Coordinator, you will be the linchpin that connects frontline operations, customer delight, and strategic growth initiatives. Your influence will shape the daily rhythm of the store, inspire a high‑performing team, and drive loyalty programs that keep shoppers coming back. If you thrive in a fast‑paced, people‑centric environment and want to leave a lasting impact on both customers and colleagues, this role is crafted for you.

Key Responsibilities

• Front‑End Team Leadership: Manage a dynamic team of 10‑15 associates, orchestrating register assignments, break schedules, and coverage plans to ensure seamless service during peak periods. Mentor associates to build confidence and efficiency.
• Customer Experience Champion: Model exemplary service standards, engage shoppers with personalized interactions, and resolve concerns swiftly to maintain a welcoming atmosphere. Use real‑time feedback to continuously improve the customer journey.
• Loyalty Program Stewardship: Promote and educate customers on brighthush loyalty initiatives, driving enrollment, retention, and data collection that fuels future marketing strategies. Analyze enrollment trends and recommend enhancements.
• Training & Development: Design and deliver onboarding modules, ongoing skill workshops, and coaching sessions focused on front‑end excellence, product knowledge, and customer engagement. Create a library of training resources for continuous learning.
• Operational Excellence: Monitor daily sales against plan‑to‑sell targets, manage visual merchandising displays, and collaborate with visual merchandisers to optimize product placement. Ensure the store meets visual and operational standards at all times.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols, ensuring a secure environment for staff and shoppers alike. Conduct regular safety audits and maintain documentation.
• Performance Management: Conduct regular reviews, provide constructive feedback, and recognize outstanding contributions to foster a culture of continuous improvement. Use data to set performance goals.
• Data & Reporting: Track key metrics such as sales per register, customer satisfaction scores, and shrinkage rates; present actionable insights to senior leadership. Build dashboards and reports that inform decision‑making.
• Cross‑Functional Collaboration: Partner with merchandising, marketing, and loss prevention teams to align store initiatives with corporate objectives. Facilitate cross‑departmental meetings and share best practices.
• Continuous Improvement: Identify process gaps, propose innovative solutions, and lead pilot projects that enhance operational efficiency and customer satisfaction. Champion a culture of experimentation and learning.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Deep understanding of merchandising techniques and visual presentation principles.
• Exceptional communication and interpersonal skills, with the ability to inspire and motivate a diverse team.
• Proficiency in POS systems, inventory management software, and basic data analysis.
• Demonstrated ability to multitask, prioritize, and adapt in a fast‑moving environment.
• Commitment to upholding brighthush’s core values of honesty, integrity, and customer focus.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience managing loyalty programs or customer relationship platforms.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of labor regulations and compliance standards.
• Proficiency in multiple languages to serve a diverse customer base.
• Previous exposure to corporate training development or instructional design.

Skills & Competencies

• Leadership & Coaching: Ability to lead by example, mentor associates, and foster a culture of continuous improvement.
• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into loyal advocates.
• Analytical Thinking: Strong data literacy to interpret sales trends, customer feedback, and operational metrics.
• Problem‑Solving: Quick decision‑making skills to address on‑the‑spot issues and maintain store flow.
• Collaboration: Comfortable working across departments to align store initiatives with broader corporate goals.
• Adaptability: Thrive in a dynamic retail environment with shifting priorities and seasonal demands.

Career Growth & Learning Opportunities

At brighthush, every role is a stepping stone toward greater responsibility. As a Retail Customer Experience Coordinator, you will gain hands‑on experience in store operations, merchandising, and corporate strategy—skills that are highly transferable across the retail industry. Potential career paths include:

• Senior Store Manager
• Regional Operations Manager
• Retail Training & Development Lead
• Customer Experience Strategist
• Loss Prevention Manager

We invest heavily in professional development through our brighthush Academy, offering courses in leadership, data analytics, and retail technology. Mentorship programs and cross‑departmental projects provide real‑world experience and networking opportunities with senior executives, accelerating your career trajectory. You will also have access to industry conferences, webinars, and a generous learning stipend to pursue certifications that align with your career goals.

Work Environment & Company Culture

brighthush prides itself on a collaborative, inclusive, and high‑energy work environment. Our stores are more than retail spaces—they are community hubs where employees feel valued and empowered. Key cultural pillars include:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with equal opportunities for growth.
• Employee Recognition: Regular awards, spot bonuses, and public acknowledgment of outstanding performance.
• Open Door Policy: Transparent communication channels between staff and leadership.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness initiatives to support overall well‑being.
• Community Engagement: Volunteer programs and partnerships with local charities to give back.
• Innovation Culture: Encouragement to experiment with new ideas, test pilot projects, and share successes across the organization.

Compensation & Benefits

While the starting hourly rate for this position ranges from $16.05 to $16.55, the total compensation package at brighthush is designed to reward performance, loyalty, and dedication. Typical benefits include:

• Competitive base salary with performance‑based incentives.
• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, and vacation time.
• Employee assistance program (EAP) for mental health support.
• Wellness initiatives such as on‑site fitness classes and health screenings.
• Professional development stipend and tuition reimbursement.
• Discounts on childcare, pet care, and legal services.
• Employee recognition programs and spot bonuses for exceptional performance.

Additional benefits may be available based on tenure and performance, including life insurance, disability coverage, and short‑term/long‑term disability plans. All benefits are subject to eligibility criteria and may change over time.

How to Apply

If you are passionate about creating unforgettable customer experiences, leading high‑performing teams, and driving business growth, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal fit for the Retail Customer Experience Coordinator role at brighthush. Join us in shaping the future of retail—one satisfied shopper at a time.