Seasoned Retail Customer Experience Coordinator – Store Operations, Team Leadership, Loyalty Program Champion & Growth Catalyst at brighthush

About brighthush

brighthush is more than a retailer; we are a movement that redefines how people shop for style and savings. With a presence in North America, Europe, and Asia, we bring the excitement of high‑fashion brands to everyday shoppers through our off‑price model. Our success is built on relentless innovation, sustainable practices, and a culture that empowers every associate to thrive. At brighthush, we believe that the best customer experiences start with the best people, and we invest heavily in training, mentorship, and career development to make that belief a reality.

Why Join brighthush?

When you step into a brighthush store, you’re entering a fast‑paced, collaborative environment where creativity meets operational excellence. Whether you’re a seasoned leader or just beginning your journey in retail, brighthush offers:

• Clear career pathways that span store, distribution center, and corporate functions.
• World‑class training programs in leadership, customer engagement, merchandising, and technology.
• A culture of innovation that celebrates teamwork, customer focus, and continuous improvement.
• Competitive compensation and a comprehensive benefits package designed to support your well‑being and work‑life balance.

Position Overview

As a Retail Customer Experience Coordinator, you will be the heartbeat of our store’s front‑end operations. You’ll lead a dynamic team of associates, ensuring that every customer interaction is seamless, personalized, and memorable. Your role blends people management, operational oversight, and strategic execution of loyalty programs, all while maintaining a clean, organized, and safe retail environment.

Your Impact

In this role, you will:

• Elevate the customer journey from the moment a shopper enters the store to the moment they leave.
• Drive loyalty program enrollment and usage, turning first‑time shoppers into repeat advocates.
• Mentor and develop a high‑performing front‑end team that embodies brighthush’s values.
• Collaborate with merchandising, loss prevention, and corporate teams to align store initiatives with corporate strategy.
• Analyze performance data to identify trends, uncover opportunities, and implement actionable improvements.

Key Responsibilities

• Customer Experience Leadership: Create a welcoming atmosphere that encourages repeat visits and fosters brand loyalty.
• Team Management: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Training & Mentorship: Develop and deliver training sessions on customer service best practices, product knowledge, and loyalty program promotion.
• Operational Excellence: Ensure that all store activities align with the store plan, prioritizing tasks to meet daily objectives.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into positive experiences.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to maintain a secure environment for staff and shoppers.
• Performance Reporting: Communicate progress, challenges, and opportunities to store management, providing actionable insights.
• Program Promotion: Champion brighthush’s loyalty and credit programs, driving enrollment and usage.
• Shrink & Loss Prevention: Support initiatives that reduce shrinkage and protect inventory.
• Continuous Improvement: Participate in store initiatives, share best practices, and contribute to the evolution of customer experience strategies.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment and adapt to changing priorities.
• Proven track record of training and developing team members.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience managing POS systems and coordinating register assignments.
• Background in loyalty program promotion and customer retention strategies.
• Knowledge of labor regulations and compliance standards.
• Demonstrated ability to lead by example, fostering a culture of honesty, integrity, and customer focus.
• Experience in loss prevention and shrink reduction initiatives.

Core Skills & Competencies

• Leadership & Coaching: Inspire and guide associates to deliver outstanding service.
• Customer‑Centric Mindset: Anticipate needs and exceed expectations.
• Analytical Thinking: Use data to inform decisions and improve performance.
• Problem‑Solving: Resolve issues swiftly while maintaining a positive atmosphere.
• Collaboration: Work seamlessly with cross‑functional teams, from merchandising to loss prevention.
• Adaptability: Thrive in a dynamic retail environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Retail Customer Experience Coordinator, you’ll have access to:

• Leadership development programs that prepare you for higher management roles.
• Mentorship from seasoned executives who share insights and guidance.
• Cross‑departmental projects that broaden your skill set and network.
• Annual performance reviews that align your goals with company objectives.
• Opportunities to transition into roles such as Store Manager, District Manager, or corporate positions in merchandising, operations, or human resources.

Work Environment & Culture

brighthush prides itself on a culture that values transparency, collaboration, and innovation. Our stores are more than just retail spaces—they’re community hubs where associates feel empowered to bring their authentic selves to work. You’ll enjoy:

• A supportive open‑door policy that encourages feedback and continuous improvement.
• Team‑building events, recognition programs, and employee appreciation initiatives.
• A focus on sustainability, with initiatives that reduce waste and promote responsible sourcing.
• Inclusive hiring practices that celebrate diversity across all dimensions.

Compensation & Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50, your total compensation package will include:

• Competitive base pay aligned with industry standards.
• Performance‑based bonuses tied to store metrics and customer satisfaction.
• Comprehensive benefits for eligible associates, including medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, holidays, and vacation accruals.
• Employee discounts on merchandise, childcare, and cell phone plans.
• Health savings account (HSA) and flexible spending account (FSA) options.
• Paid parental leave and adoption assistance.
• Professional development stipends and tuition reimbursement for relevant courses.
• Well‑being programs such as employee assistance programs (EAP), smoking cessation support, and wellness challenges.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we’d love to hear from you. Click the link below to submit your application and join a team that values your passion, creativity, and commitment to excellence.

Apply to this job

brighthush’s Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military service. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. All candidates, including those with arrest or conviction records, will be considered for employment.