Seasoned Senior Customer Service & Order Management Lead – Driving Cross‑Functional Excellence in Advanced Manufacturing & Sustainable Packaging Solutions at brighthush

About brighthush

brighthush is a global leader in sustainable packaging, turning raw polymers into high‑performance plastic films and extrusion solutions that protect products, reduce waste, and elevate brand prestige. With state‑of‑the‑art facilities in California, Georgia, and beyond, we blend cutting‑edge technology with an unwavering commitment to quality, safety, and environmental stewardship. Our mission is simple yet powerful: empower partners worldwide to meet the demands of a rapidly evolving marketplace while championing a greener future. As a company that values innovation, collaboration, and continuous improvement, brighthush is the place where seasoned professionals can make a tangible impact on both our customers and the planet.

Why brighthush is the Place to Grow Your Career

At brighthush, you’ll thrive in a high‑velocity manufacturing environment that is also a well‑structured corporate ecosystem. You’ll collaborate with seasoned professionals who are passionate about innovation, quality, and service excellence. Our teams thrive on open communication, data‑driven decision making, and a shared commitment to delivering value to customers and stakeholders alike. We believe that every employee is a catalyst for innovation, and we provide the tools, resources, and culture to turn ideas into reality.

Key Responsibilities

As the Senior Customer Service & Order Management Lead, you will be the linchpin that connects customers, sales, and internal operations. Your day‑to‑day activities will include:

• Primary Customer Liaison: Serve as the first point of contact for customers, sales teams, and internal stakeholders across our California and Georgia locations, ensuring seamless communication and a unified customer experience.
• Order Lifecycle Management: Oversee the entire order process—from entry to shipment—maintaining a high level of accuracy and urgency to meet and exceed customer expectations.
• Inventory & Shipment Oversight: Monitor inventory levels, order status, and shipment schedules to guarantee on‑time fulfillment and proactive issue resolution.
• Cross‑Functional Collaboration: Partner with production, quality assurance, logistics, and engineering teams to align on delivery timelines, quality standards, and resource allocation.
• Customer Issue Resolution: Identify, analyze, and resolve customer concerns, driving solutions that strengthen relationships and foster repeat business.
• Documentation & Reporting: Maintain meticulous records of orders, pricing, and shipment details; generate real‑time updates and reports using customer portals and internal systems.
• Continuous Improvement: Contribute to process improvement initiatives, sharing insights and best practices to enhance operational efficiency.
• System Proficiency: Utilize Microsoft Office Suite, order management systems, and ERP platforms to manage data and support decision making.
• Plant Exposure: Participate in occasional site visits to production plants, gaining firsthand insight into manufacturing processes and safety protocols.

Essential Qualifications

• High school diploma or GED equivalent.
• Minimum of 25 years of customer service experience, preferably within manufacturing, packaging, or plastic film extrusion.
• Strong verbal and written communication skills, with the ability to build rapport across all levels of the organization.
• Exceptional attention to detail and organizational abilities, ensuring error‑free order processing and documentation.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with order management systems.
• Ability to thrive in a fast‑paced, deadline‑driven environment, managing multiple priorities simultaneously.
• Physical capability to stand for extended periods, lift up to 25 lbs., and perform repetitive movements such as bending, reaching, and walking within a manufacturing setting.
• Commitment to maintaining a safe and compliant work environment, adhering to all safety protocols and guidelines.

Preferred Qualifications

• Experience in inflexible packaging or supply chain operations, with a deep understanding of the end‑to‑end fulfillment process.
• Hands‑on knowledge of ERP systems, particularly M3 and Microsoft Dynamics AX.
• Previous exposure to plant environments with high noise levels and temperature variations.
• Demonstrated ability to work collaboratively in cross‑functional teams, driving projects to successful completion.
• Experience in a hybrid work arrangement, with a proven ability to maintain focus and confidentiality in a home office setting.

Skills & Competencies

• Customer‑Centric Mindset: A genuine passion for delivering exceptional service and building long‑term relationships.
• Analytical Thinking: Ability to dissect complex issues, identify root causes, and propose actionable solutions.
• Technical Aptitude: Comfortable navigating multiple software platforms and quickly learning new tools.
• Adaptability: Flexibility to adjust priorities in response to changing business needs and market dynamics.
• Team Player: Collaborative spirit that encourages knowledge sharing and collective problem solving.
• Time Management: Skilled at juggling competing deadlines while maintaining high quality standards.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Service & Order Management Specialist, you will have access to a range of professional development programs, including:

• Structured onboarding and mentorship from senior leaders.
• Cross‑training opportunities across production, quality, and logistics departments.
• Access to industry conferences, webinars, and certification courses.
• Clear career pathways to roles such as Order Management Lead, Customer Success Manager, or Supply Chain Analyst.
• Regular performance reviews and personalized development plans.

Our commitment to learning ensures that you can grow your skill set while contributing to the company’s success.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Our employees enjoy:

• Collaborative workspaces that encourage idea exchange.
• A supportive leadership team that values employee feedback.
• Inclusive events and team‑building activities that celebrate diversity.
• Flexible scheduling options, including hybrid work arrangements, to support work‑life balance.
• A focus on safety, with rigorous training and protocols to protect our team in high‑noise, temperature‑variable plant environments.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, holidays, and sick leave.
• Employee wellness initiatives, including gym memberships and mental health resources.
• Employee discount programs for brighthush products.

How to Apply

Ready to take the next step in your career? Join a team that values your expertise and offers a platform for growth. Submit your application through our careers portal or click the link below to explore this opportunity further.

Apply to this role at brighthush

Conclusion

As a Senior Customer Service & Order Management Lead at brighthush, you will be at the heart of our customer experience, ensuring that every order is handled with precision and care. Your role will directly influence customer satisfaction, operational efficiency, and the overall success of our manufacturing operations. If you are a seasoned professional with a passion for service excellence, a knack for problem solving, and a desire to thrive in a dynamic environment, we invite you to apply today. Let’s build the future of packaging together.