Seasoned Senior Customer Success Lead – AI‑Powered Music Licensing & Protection Platform – Driving Global Growth, Innovation, Artist Advocacy, and Revenue Optimization at brighthush

About brighthush

In a world where generative AI can remix, reimagine, and reproduce creative content in milliseconds, the need for a trusted partner that safeguards, licenses, and monetizes intellectual property has never been greater. brighthush sits at the cutting edge of this seismic shift, offering an AI‑driven platform that scans the entire digital landscape, identifies unauthorized use, facilitates swift takedowns, and unlocks new revenue streams for music labels, publishers, and talent agencies worldwide.

Our team blends seasoned AI researchers, data scientists, and entertainment veterans to deliver a solution that sits at the intersection of cutting‑edge technology and the music industry’s evolving needs. By partnering with leading global brands and talent agencies, we ensure every piece of content is ethically managed, properly credited, and fully monetized.

Whether you’re a seasoned professional in customer success or a passionate advocate for creative ownership, brighthush offers a platform where your expertise can shape the future of music licensing and protect creators for generations to come.

Why This Role Matters

As the Senior Customer Success Lead, you will be the primary advocate for our music‑industry clients. Your strategic guidance will help them navigate the complexities of AI‑driven content discovery, unlock licensing opportunities, and maintain the highest level of service and support. Your work will directly influence how artists protect their catalogues, how labels monetize new content, and how the industry adapts to the evolving AI landscape.

Role Overview

In this high‑impact position, you will own a portfolio of marquee accounts, develop scalable success frameworks, and act as the bridge between customers and our product teams. You will translate client needs into product enhancements while driving adoption, renewal, and expansion across a diverse client base that includes iconic artists, major labels, and independent publishers.

Key Responsibilities

• Account Management & Growth – Own a commercial book of business that includes some of the world’s most iconic artists, labels, and IP holders. Drive adoption, upsell, and renewal while maintaining a deep understanding of each client’s strategic objectives.
• Customer Success Playbook Development – Partner with the Customer Success team to design, refine, and scale a playbook that supports thousands of clients. Translate best practices into scalable processes and tools.
• Onboarding & Enablement – Lead the onboarding journey for new clients, ensuring seamless integration of brighthush into their workflows. Provide training, documentation, and ongoing support.
• Product Feedback Loop – Act as the bridge between customers and product/engineering. Capture feature requests, pain points, and success stories to shape the product roadmap.
• Analytics & Reporting – Deliver regular, data‑driven reports on GenAI content identification, removal progress, and licensing opportunities. Use insights to inform strategic decisions and demonstrate value.
• Business Reviews & Relationship Management – Conduct proactive business reviews with talent management teams, music labels, and publishers. Highlight protection activity, revenue potential, and strategic insights.
• Content Category Identification – Work closely with clients to classify content for protection, ensuring accurate coverage and compliance.
• Escalation & Removal Coordination – Coordinate with platform partners to expedite content removal. Manage the escalation process and keep clients informed.
• Thought Leadership & Demoing – Represent brighthush at industry events, webinars, and client meetings. Deliver compelling demos that showcase the value of brighthush.
• Customer Engagement Strategy – Design and execute engagement plans that keep satisfaction high and churn low. Leverage communication channels, newsletters, and community events.
• Customer Experience Optimization – Continuously measure CSAT, NPS, and other KPIs. Identify improvement opportunities and implement solutions.
• Usage & Adoption Monitoring – Track product usage patterns to spot adoption gaps, upsell opportunities, and potential churn risks.
• Goal Ownership – Own personal and customer health KPIs. Align them with company objectives and report progress to leadership.

What You Bring

Essential Experience

• 6‑10 years in account management or customer success within SaaS or fast‑paced tech environments.
• 5+ years of direct experience working with artists, labels, or publishers.
• Deep knowledge of music rights, licensing, and distribution.
• Proficiency with CRM and customer success platforms.
• Strong analytical mindset with proficiency in Excel, SQL, or similar analytics tools.

Preferred Skills & Competencies

• Pop culture & social media savvy – stay ahead of trends and understand where technology intersects with entertainment.
• Detail‑oriented & follow‑through – manage complex projects, track deliverables, and ensure nothing slips through the cracks.
• Problem‑solving & analytical thinking – translate customer pain points into actionable solutions.
• Customer & product mindset – balance client satisfaction with scalable growth.
• Tech enthusiasm – passion for web‑based technologies, AI, and the future of GenAI.
• Licensing knowledge – basic understanding of IP licensing, royalty structures, and use‑case development in entertainment.
• Agile & adaptive – comfortable navigating ambiguity, pivoting quickly, and thriving in a dynamic environment.
• Travel flexibility – willingness to travel to client sites in LA, NYC, or other key markets as needed.

Essential Skills & Competencies

• Strategic account planning and execution.
• Exceptional communication and presentation skills.
• Data‑driven decision making and KPI ownership.
• Cross‑functional collaboration (Product, Engineering, Marketing, Finance).
• Change management and adoption facilitation.
• Conflict resolution and escalation management.
• Strong analytical mindset with proficiency in Excel, SQL, or similar analytics tools.
• Proficiency in CRM and customer success platforms.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. You will:

• Collaborate with a world‑class AI and machine‑learning team, gaining exposure to cutting‑edge research and product development.
• Lead cross‑functional initiatives that shape the future of AI‑powered content protection.
• Mentor junior team members and contribute to the development of the Customer Success function.
• Participate in industry panels, webinars, and conferences, positioning yourself as a recognized voice in AI licensing.
• Benefit from a clear promotion path: from Senior Customer Success Lead to Director of Customer Success, and beyond.
• Access to continuous learning resources, certifications, and internal knowledge sharing.
• Opportunity to influence product strategy and roadmap through direct customer feedback.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and inclusivity. We value:

• Remote Flexibility – Fully remote role with the option to work from any location. We do, however, encourage proximity to LA or NYC for client engagement.
• Inclusive Community – A diverse team that celebrates different perspectives and backgrounds.
• Continuous Learning – Access to learning resources, certifications, and internal knowledge sharing.
• Impact‑Driven Projects – Work that directly influences the music industry’s future and protects creators worldwide.
• Collaborative Spirit – Cross‑functional teams that break down silos and work together to solve complex problems.
• Transparent Leadership – Open communication channels with senior leaders and a clear vision for the company’s growth.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer health and revenue metrics.
• Equity in a high‑growth AI company, giving you a stake in our success.
• Unlimited paid time off (PTO) to support work‑life balance.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Flexible spending account with company contribution.
• Remote work stipend and equipment allowance.
• Professional development budget.
• Wellness programs and mental health resources.
• Annual company retreats and team‑building events.

Ready to Join brighthush?

If you’re ready to lead a high‑impact customer success function, shape the future of AI‑powered music licensing, and work alongside a team of industry pioneers, we want to hear from you. Apply today and help us build a safer, more equitable creative ecosystem for the next generation of artists and innovators.

Apply for this role