Seasoned Senior Customer Success Manager – UK FinTech & AI Platform – 3‑Month Remote Contract – Champion Client Success, Innovation & Growth at brighthush

About brighthush

brighthush is not just a fintech startup; it is a catalyst for the next wave of financial intelligence. By fusing cutting‑edge artificial intelligence, natural language processing, and cloud‑native architecture, we transform raw market data into actionable insights that empower banks, private equity firms, and other sophisticated market participants to move faster, reduce risk, and unlock new revenue streams. Our platform delivers real‑time analytics that help clients make decisions with unprecedented speed and confidence.

We are a remote‑first, high‑growth organization that thrives on collaboration, curiosity, and a relentless focus on outcomes that matter. Our team is a vibrant mosaic of former professionals from top‑tier investment banks, venture capital houses, and world‑class technology companies. We celebrate diversity, encourage open dialogue, and foster a culture where every voice is heard.

At brighthush, you will not just be selling a product—you will be shaping the future of finance. If you want to influence product evolution, drive strategy, and directly impact the success of high‑profile customers, brighthush is the place for you.

Why This Role Matters

The UK market is a critical hub for global finance, and our AI platform is poised to become the go‑to solution for data‑driven decision making. As a Senior Customer Success Manager, you will be the primary advocate for our UK‑based customers, ensuring they unlock the full value of our platform. Your work will directly influence customer satisfaction, product roadmap, and revenue growth across the region.

This is a 3‑month contract role designed for a seasoned professional who excels at building trust with sophisticated financial services clients and driving tangible outcomes from an AI platform. It offers a unique, high‑impact opportunity to work closely with our US‑based product, engineering, and leadership teams while operating autonomously from anywhere in the UK.

Key Responsibilities

• Account Ownership: Serve as the single point of contact for all UK customers, managing the full lifecycle from onboarding to ongoing engagement.
• Onboarding & Activation: Guide clients through initial setup, data integration, and early use‑case design to ensure rapid value realization.
• Customer Advocacy: Capture frontline feedback, surface insights, and champion customer needs within the product and engineering teams.
• Health Monitoring: Track account health metrics, proactively identify risks or upsell opportunities, and report findings to the broader Customer Success and leadership teams.
• Cross‑Regional Collaboration: Coordinate with the US team on timezone handoffs, ensuring seamless support and consistent communication.
• Stakeholder Engagement: Represent brighthush professionally before senior stakeholders at major UK financial institutions, building credibility and fostering long‑term relationships.
• Process Design: Create and refine onboarding playbooks, success metrics dashboards, and knowledge base articles that empower clients and internal teams.
• Revenue Enablement: Identify upsell and cross‑sell opportunities, collaborate with the sales team to close deals, and contribute to the overall revenue pipeline.
• Thought Leadership: Participate in industry events, webinars, and white‑paper contributions to position brighthush as a thought leader in AI‑driven finance.

Essential Qualifications

• Proven experience in customer success, account management, or a client‑facing role, preferably with enterprise or financial services clients. You should have a track record of driving adoption, retention, and revenue growth.
• Strong communication skills with the ability to build trust quickly with senior, sophisticated stakeholders. You can translate complex technical concepts into clear business value.
• Self‑starter mindset: comfortable working independently with limited structure in a fast‑moving startup environment. You thrive on ambiguity and can deliver results without a playbook.
• UK‑based and available to work UK business hours, with some overlap for US team coordination. Flexibility to collaborate across time zones is essential.
• Passion for AI and its application in finance, and excitement about collaborating with a US‑based founding team. You stay current on industry trends and can articulate how AI transforms finance.
• Resourceful and scrappy: adept at figuring things out without an existing playbook. You can design processes on the fly and iterate quickly.

Preferred Qualifications

• Experience working with AI or data‑driven platforms in the financial services sector.
• Background in investment banking, private equity, or a related field.
• Knowledge of regulatory frameworks and compliance requirements relevant to UK financial institutions.
• Previous experience in a contract or temporary role that required rapid ramp‑up and high impact.

Skills & Competencies

• Strategic thinking and problem‑solving.
• Exceptional written and verbal communication.
• Data‑driven decision making and analytical mindset.
• Project management and organizational skills.
• Customer‑centric mindset with a focus on measurable outcomes.
• Adaptability and resilience in a dynamic environment.
• Proficiency with CRM systems, data visualization tools, and collaboration platforms.

Career Growth & Learning Opportunities

While this role is contract‑based, it offers a unique window into the inner workings of a high‑growth AI company. You’ll gain exposure to cutting‑edge technology, cross‑functional collaboration, and the strategic challenges of scaling a platform in the financial services sector. Successful performance may open doors to permanent roles within brighthush or other opportunities in the fintech ecosystem.

brighthush invests heavily in professional development. You will have access to industry conferences, training workshops, and mentorship from senior leaders. Whether you’re looking to deepen your expertise in AI, sharpen your client‑management skills, or broaden your understanding of financial services, brighthush supports your growth trajectory.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and collaboration. Our culture is built on transparency, continuous learning, and a shared commitment to delivering exceptional value to our customers. We celebrate diversity, encourage open dialogue, and foster an environment where every team member’s voice is heard.

As a remote role, you’ll have the freedom to work from anywhere in the UK, while staying connected through regular video calls, collaborative tools, and a vibrant virtual community. We also host quarterly virtual town halls and informal meet‑ups to keep the team cohesive and engaged.

Compensation & Benefits

Contract Salary: Competitive UK market rates, commensurate with experience (approximately £83,200 – £104,000 per year, pro‑rated for the 3‑month term).

Benefits: While the role is contract‑based, we offer a comprehensive benefits package that includes:

• Health and wellbeing stipend.
• Professional development allowance.
• Flexible working hours and remote work setup.
• Access to a global network of industry experts and thought leaders.
• Potential for conversion to a permanent role based on performance and business needs.

How to Apply

If you are a proactive, customer‑focused professional with a passion for AI and finance, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how you can contribute to brighthush’s mission of transforming financial services through intelligent automation.

Apply Now – join brighthush and help shape the future of finance.