Senior Customer Success Manager – Mid‑Market Growth & AI‑Powered Account Leadership – Driving Retention, Expansion, and Strategic Partnerships in SaaS Talent Acquisition for a Global AI‑Driven Hiring Platform at brighthush

About brighthush

At brighthush, we’re not just building a platform; we’re redefining the entire hiring journey. By marrying real‑world coding challenges with instant, data‑driven feedback, we create a bias‑free, transparent interview experience that accelerates diversity, equity, and inclusion in tech. With over 3,800 customers and more than 4 million technical interviews conducted across 90+ programming languages, brighthush has become the go‑to solution for forward‑thinking organizations that value precision, speed, and fairness. Our mission is simple: make hiring smarter, faster, and fairer for everyone.

Why brighthush is a Game Changer

In today’s talent‑driven economy, companies struggle to find the right fit quickly while maintaining a fair and inclusive process. brighthush solves this pain point by providing a platform that:

• Delivers real‑time, objective assessment of coding skills.
• Reduces time‑to‑hire by 30–50% compared to traditional methods.
• Eliminates unconscious bias through standardized, data‑rich evaluations.
• Scales effortlessly to support global teams and diverse programming ecosystems.

Our customers range from fast‑growing startups to Fortune 500 enterprises, all of whom rely on brighthush to unlock talent potential and drive business outcomes.

Role Overview

As a Senior Customer Success Manager – Mid‑Market Growth & AI‑Powered Account Leadership, you will be the strategic partner for our mid‑market customers. You’ll own the full customer lifecycle, from onboarding through expansion, ensuring they derive maximum value from brighthush’s AI‑driven hiring platform. Your influence will shape product adoption, customer satisfaction, and revenue growth, while fostering long‑term partnerships that become advocates for our brand.

Key Responsibilities

• Customer Advocacy & Success: Serve as the primary point of contact for a portfolio of mid‑market accounts, building deep relationships with hiring managers, HR leaders, and technical stakeholders.
• Strategic Account Planning: Develop and execute account plans that align with each customer’s business objectives, hiring goals, and growth trajectory.
• Retention & Expansion: Drive renewal conversations, identify upsell and cross‑sell opportunities, and secure expansion revenue that contributes to the company’s growth targets.
• Data‑Driven Insights: Leverage usage analytics, customer health scores, and AI‑generated insights to proactively address churn risks and uncover new value propositions.
• Product Evangelism: Champion brighthush’s features and roadmap within customer organizations, gathering feedback that informs product development.
• Collaboration with Sales & Product: Partner with the sales team to hand off qualified prospects, and with product to relay customer pain points and feature requests.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups, positioning the company as a leader in AI‑powered hiring.
• Reporting & Forecasting: Maintain accurate forecasts, account health dashboards, and quarterly business reviews (QBRs) that showcase impact and ROI.
• Continuous Improvement: Identify process gaps, propose enhancements, and lead cross‑functional initiatives to streamline customer success workflows.

Essential Qualifications

• 10+ years of experience in customer success, account management, or related roles within SaaS, preferably in HR tech or recruiting solutions.
• Proven track record of managing mid‑market accounts, achieving high renewal rates, and driving expansion revenue.
• Strong analytical mindset with the ability to interpret data, generate insights, and translate them into actionable strategies.
• Excellent communication skills – both written and verbal – with the ability to influence stakeholders at all levels.
• Experience working with AI or data‑driven products is highly desirable.
• Demonstrated ability to collaborate across sales, product, marketing, and engineering teams.
• Self‑motivated, proactive, and comfortable operating in a fast‑paced, high‑growth environment.

Preferred Qualifications

• Background in software engineering or technical hiring, providing a deep understanding of coding assessments and interview workflows.
• Experience with customer success platforms such as Gainsight, Totango, or similar tools.
• Knowledge of diversity, equity, and inclusion best practices in recruiting.
• Previous experience in a startup or scale‑up environment where you helped shape customer success strategies.
• Fluency in multiple languages, enabling support for our global customer base.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s value proposition.
• Relationship Building: Proven skill in cultivating trust and rapport with C‑suite executives and technical leads.
• Data Literacy: Comfortable working with dashboards, metrics, and AI‑generated insights.
• Problem Solving: Strong analytical and creative problem‑solving capabilities.
• Project Management: Experience managing multiple initiatives simultaneously with clear deliverables.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to new priorities and market shifts.
• Collaboration: Works effectively with cross‑functional teams to deliver a seamless customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the impact you make. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success or Head of Customer Success role, overseeing a larger portfolio and shaping company‑wide strategy.
• Gain exposure to product strategy, data science, and AI research teams, expanding your skill set beyond traditional customer success.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Contribute to thought leadership pieces, whitepapers, and case studies that position you as an expert in AI‑powered hiring.
• Benefit from a culture that rewards innovation, continuous learning, and a growth mindset.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and a relentless focus on customer success. Our culture is defined by:

• Remote‑First Flexibility: Work from anywhere while staying connected through weekly virtual huddles and asynchronous communication tools.
• Inclusive Community: A diverse team that celebrates different perspectives and fosters belonging.
• Innovation‑Driven: A fast‑paced environment where new ideas are tested, iterated, and implemented quickly.
• Employee Well‑Being: Comprehensive health benefits, mental health resources, and a generous paid time off policy.
• Continuous Feedback: Regular 1:1s, performance reviews, and peer feedback loops to ensure growth and alignment.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to renewal, expansion, and customer satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) matching program to support your retirement planning.
• Unlimited paid time off and flexible work arrangements.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including gym memberships and mental health support.

How to Apply

Ready to shape the future of hiring and lead transformative customer success initiatives? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We’re excited to learn how your experience and passion align with brighthush’s mission to make hiring smarter, faster, and fairer.