Seasoned SEO Customer Success Team Lead – Strategic Leadership, Client Growth & Technical Excellence at brighthush
About brighthush
Welcome to brighthush, a trailblazing SEO software and full‑service digital agency that empowers websites to dominate Google’s search results. With a portfolio that spans Fortune 500 giants, high‑growth tech startups, and everything in between, we blend cutting‑edge technology with hands‑on expertise to deliver measurable, sustainable growth for our clients. Our culture is built on collaboration, relentless curiosity, and a commitment to excellence—values that have earned us industry accolades and a reputation as one of the fastest‑growing agencies in the U.S.
Why This Role Matters
As the SEO Customer Success Team Lead at brighthush, you will be the strategic and technical backbone of our Customer Success organization. You’ll guide a high‑performing team of Customer Success Managers (CSMs), while simultaneously managing your own portfolio of enterprise clients. Your deep SEO knowledge will translate into actionable strategies that drive client satisfaction, retention, and revenue growth. In a fast‑paced, remote environment, you’ll shape the future of our client success model and help brighthush maintain its competitive edge.
Key Responsibilities
Strategic Leadership & Execution
- Design, launch, and refine the CSM ROCKs (key priorities) and champion the EOS framework across the team.
- Develop and execute client SEO roadmaps, ensuring alignment with business objectives and industry best practices.
- Lead quarterly business reviews, churn post‑mortems, and win‑back initiatives to keep retention rates high.
- Collaborate with sales to streamline the handoff process, ensuring a seamless transition from prospect to active client.
Team Development & Coaching
- Recruit, interview, and onboard SEO‑savvy CSMs, focusing on cultural fit and technical aptitude.
- Conduct regular performance reviews, provide constructive feedback, and create individualized development plans.
- Host monthly training sessions covering technical SEO, on‑page optimization, link building, and content strategy.
- Maintain a culture of continuous learning by encouraging certifications, conference attendance, and peer knowledge sharing.
Client Relationship Management
- Own a book of high‑value accounts, delivering personalized SEO strategies that drive traffic, rankings, and revenue.
- Serve as the primary point of contact for escalations, ensuring swift resolution and client satisfaction.
- Analyze performance data, identify growth opportunities, and propose upsell or cross‑sell initiatives.
- Maintain clear, concise communication across Slack, email, and client portals.
Operational Excellence
- Oversee invoicing, billing, and credit management, resolving discrepancies before they impact client relationships.
- Audit HubSpot activity and other CRM data to ensure accuracy and completeness.
- Implement compliance checks, risk assessments, and quarterly policy reviews to safeguard client data and company interests.
- Stay ahead of Google algorithm updates, emerging SEO tools, and industry trends to keep brighthush and its clients competitive.
Essential Qualifications
- Minimum 3 years of hands‑on SEO experience at an agency or enterprise level, with proven expertise in technical SEO, on‑page optimization, link building, and content strategy.
- At least 2 years of leadership experience in customer success or a related client‑facing role.
- Track record of building, coaching, and scaling high‑performing teams.
- Strong analytical mindset, capable of translating data into actionable insights.
- Excellent written and verbal communication skills, with the ability to present complex concepts to both technical and non‑technical audiences.
- Proficiency with HubSpot, billing systems, and customer success platforms.
- Experience working with Fortune 500 or enterprise‑level clients in a SaaS or high‑growth tech environment.
- Familiarity with brighthush’s proprietary SEO platform or similar tools.
Preferred Attributes
- Hands‑on experience with SEO audit tools such as Screaming Frog, Ahrefs, SEMrush, or equivalent.
- Background in SaaS product marketing or digital agency operations.
- Demonstrated ability to influence cross‑functional teams, including sales, product, and engineering.
- Comfort with remote collaboration tools and a distributed team culture.
What You’ll Gain
Career Growth
At brighthush, you’ll have a clear path from Team Lead to Director of Customer Success, with opportunities to shape product strategy, lead global initiatives, and mentor the next generation of SEO leaders.
Learning & Development
- Quarterly budget of $100 for courses, certifications, or conferences.
- Access to internal knowledge bases, SEO research labs, and a community of industry experts.
- Regular lunch‑and‑learn sessions featuring guest speakers from the SEO and digital marketing world.
Work Environment & Culture
Fully remote, with a flexible schedule that respects your work‑life balance. We host monthly virtual game days, team‑building events, and encourage participation in charitable initiatives. Our culture is built on collaboration, excellence, innovation, and a student mentality that drives continuous improvement.
Compensation & Perks
- Competitive base salary commensurate with experience.
- Performance‑based bonuses tied to client retention, upsell, and team metrics.
- Fully covered health, vision, and dental insurance (Aetna).
- Unlimited paid time off (PTO) and paid parental leave.
- 401(k) plan with company match.
- LASIK eye surgery benefit after 2 years of service.
- Pet health insurance through Lemonade for up to 2 pets.
- Monthly stipend for home office upgrades.
Our Recruitment Process
- Initial screening call with our recruitment team.
- Technical assessment to showcase your SEO expertise (if applicable).
- Interview with the hiring manager to discuss strategy and leadership style.
- Final interview with senior leadership to align on vision and culture fit.
- Offer and onboarding.
Join the brighthush Team
We’re proud of the recognition we’ve earned for our growth and inclusive culture—ranging from Nevada’s Top Workplaces to Great Place to Work certification. If you’re passionate about SEO, thrive in a fast‑moving environment, and want to lead a team that delivers world‑class client success, we want to hear from you.
Ready to elevate your career and help our clients reach new heights? Apply now and become a pivotal part of brighthush’s success story.
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