Seasoned Social Media Customer Experience Specialist – Championing Health & Wellness Community Engagement Across Facebook, Instagram, YouTube, and TikTok for brighthush

About brighthush

brighthush is more than a supplement brand; it’s a global movement that redefines how people experience health and wellness. In a world where over 70 % of adults grapple with weight or chronic conditions, brighthush believes that lasting transformation starts with evidence‑based knowledge, supportive communities, and personalized nutrition. Our bold mission is simple yet ambitious: help 10 million people look good, feel good, and live good through everyday lifestyle choices, peer support, and a curated nutrient routine.

Founded on empathy, science, and community, brighthush has rapidly become a trusted name in the health‑tech space. We’re not just selling supplements; we’re building a culture of curiosity, resilience, and shared passion for making wellness accessible to everyone, everywhere.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a culture that values:

• Remote Flexibility: Work from anywhere in the U.S. with a fully supported home office setup.
• Growth Mindset: Continuous learning opportunities, mentorship programs, and a clear career ladder.
• Impact: Your work directly influences how millions of people engage with health content and make informed decisions.
• Inclusive Community: A diverse, collaborative team that celebrates different perspectives and fosters belonging.
• Competitive Compensation: Base pay, performance bonuses, and a comprehensive benefits package.
• Wellness‑First Philosophy: Access to guided meditation, wellness stipends, and exclusive brighthush supplement discounts.

Role Overview

As a Social Media Customer Experience Specialist at brighthush, you will serve as the frontline ambassador for our community. You’ll manage high‑volume interactions across Facebook, Instagram, YouTube, and TikTok, ensuring every comment, message, or live‑chat question is answered with empathy, accuracy, and brand consistency. Your role blends customer service, community moderation, and cross‑functional collaboration to create a seamless, supportive experience for our members and customers.

In this position, you will:

• Act as the first point of contact for community members, providing timely, accurate, and friendly responses.
• Maintain brand voice and tone across all platforms, ensuring consistency in messaging.
• Collaborate with product, marketing, and support teams to resolve escalated issues and share insights.
• Moderate community spaces, enforce rules, and foster a safe, inclusive environment.
• Support live events, guiding viewers to resources, products, and promotions.
• Track engagement metrics, compile reports, and present insights to leadership.
• Continuously improve processes, propose enhancements, and pilot new engagement strategies.

Key Responsibilities

• Community Engagement: Monitor and respond to thousands of comments, direct messages, and live‑chat interactions daily, maintaining a positive, encouraging tone that aligns with brighthush’s brand voice.
• Cross‑Functional Collaboration: Work closely with the Support Team, Coaching Team, and Product Managers to ensure consistent messaging, timely resolution of escalated issues, and alignment with service‑level agreements (SLAs).
• Content Moderation: Oversee Facebook Groups and other community spaces, enforce group rules, and provide guidance to members while fostering a safe, inclusive environment.
• Live‑Event Support: Act as the on‑air moderator during live Facebook and YouTube shows on Wednesdays and Fridays, directing viewers to resources, products, and promotions.
• Issue Troubleshooting: Identify and resolve platform‑specific challenges, stay current on evolving social media features, and collaborate with the IT team to implement solutions.
• Data & Reporting: Track engagement metrics, compile weekly reports on response times, sentiment analysis, and community growth, and present insights to leadership.
• Continuous Improvement: Partner with the Head Coach & Manager to identify process gaps, propose enhancements, and pilot new engagement strategies.

Essential Qualifications

• Minimum of 2 years in a high‑volume customer‑facing role (e.g., retail, call center, or social media support).
• Deep passion for health and wellness, with a genuine desire to help people achieve their goals.
• Proficiency with major social media platforms (Facebook, Instagram, YouTube, TikTok) and a knack for adapting to new features quickly.
• Exceptional written communication skills, with the ability to convey complex information in a clear, friendly, and on‑brand manner.
• Strong problem‑solving abilities, patience, and meticulous attention to detail, especially under pressure.
• Self‑motivated, adaptable, and accountable, capable of handling challenging messages while maintaining professionalism.
• Growth mindset and eagerness to learn and develop both personally and professionally.

Preferred Qualifications

• Experience in the health‑tech or wellness industry.
• Knowledge of compliance and privacy regulations related to health information (e.g., HIPAA, GDPR).
• Familiarity with customer‑relationship management (CRM) tools and social media analytics platforms.
• Previous experience moderating online communities or managing live‑stream events.
• Multilingual communication skills.

Skills & Competencies

• Customer‑Centric Mindset: Ability to empathize with diverse audiences and provide solutions that resonate.
• Communication Excellence: Clear, concise, and engaging writing; active listening; conflict resolution.
• Technical Proficiency: Comfortable navigating social media dashboards, analytics, and basic troubleshooting.
• Time Management: Prioritize tasks, meet SLAs, and manage multiple conversations simultaneously.
• Team Collaboration: Work effectively across departments, share insights, and contribute to a unified customer experience.
• Adaptability: Thrive in a fast‑moving environment, embrace change, and learn new tools quickly.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Social Media Customer Experience Specialist, you’ll have the chance to:

• Progress into senior community management or product support roles.
• Lead cross‑functional projects that shape our customer experience strategy.
• Participate in quarterly hackathons and innovation challenges.
• Attend industry conferences, webinars, and workshops at no cost.
• Receive mentorship from senior leaders and access to a curated learning library.
• Earn certifications in community management, social media strategy, or health‑tech compliance.

Work Environment & Culture

Our remote‑first culture means you’ll enjoy:

• Flexible scheduling (Thursday‑Monday, 10 a.m. – 7 p.m. EST) that supports work‑life balance.
• Regular virtual team huddles, social events, and wellness challenges.
• A transparent, open‑door communication style where every voice matters.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Access to a vibrant community of health enthusiasts and industry experts.

Compensation & Benefits

We offer a competitive hourly rate of $21.00, along with a comprehensive benefits package designed to support your health, finances, and future:

• Fully remote work with a stipend for home office equipment.
• Paid Time Off (PTO) and flexible holidays.
• Medical, Vision, and Dental insurance plans.
• 401(k) plan with employer match.
• Short‑Term Disability coverage.
• Exclusive brighthush supplement discounts.
• Employee wellness stipend and access to guided meditation sessions.
• Unlimited PTO policy for senior roles.
• Annual wellness stipend for gym memberships or fitness classes.

How to Apply

If you’re ready to bring your passion for health, community, and customer service to a brand that’s changing lives, we’d love to hear from you. Submit your resume, cover letter, and a brief portfolio of any relevant social media or community management work you’ve done.

Join brighthush and help millions of people look good, feel good, and live good—one comment at a time.

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