Seasoned Spanish‑Bilingual Remote Customer Support Specialist – Health Insurance Enrollment & Advocacy Expert – Empowering Communities with brighthush

About brighthush: Pioneering Health Insurance Innovation

brighthush is not just a technology company; it is a movement that reimagines how people discover, compare, and enroll in health insurance. With a nationwide presence that reaches every state, our cloud‑based platform empowers millions of consumers, brokers, insurers, and state agencies to make informed, confident health plan decisions. Our mission is simple yet powerful: make health insurance simple, transparent, and accessible for everyone. Whether you are a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters and your growth is a priority.

Why brighthush is the Ideal Place to Advance Your Career

At brighthush, we celebrate a culture of innovation, empathy, and continuous learning. Working remotely from the comfort of your own home, you will join a collaborative team that values flexibility, work‑life balance, and a culture of mutual support. We champion diversity, invest in your professional development through paid training, mentorship, and access to industry‑leading resources, and reward your dedication with competitive compensation and comprehensive benefits.

Key Responsibilities – Your Impact in Every Interaction

• Multilingual Customer Engagement: Handle a high volume of phone, chat, and email inquiries, delivering a consistently exceptional customer experience in both Spanish and English.
• Account Management & Technical Support: Resolve account issues, troubleshoot enrollment technology, and guide customers through the application process with empathy and clarity.
• Data Accuracy & Regulatory Compliance: Enter application data with precision, ensuring adherence to regulatory guidelines across all communication channels.
• Process Improvement & Innovation: Identify recurring issues, propose solutions, and collaborate with cross‑functional teams to refine support workflows and elevate service quality.
• Continuous Learning & Certification: Complete a comprehensive 3‑week paid training program, pass required exams, and maintain up‑to‑date certifications to stay current with evolving policies and tools.
• Performance & Reliability: Demonstrate reliability through full attendance during training and consistent adherence to scheduled shifts.

Essential Qualifications – What We Expect

• Minimum age of 18 years.
• Strong Spanish‑English bilingual communication skills, both verbal and written.
• Proficiency with computers and a high level of comfort learning new technology.
• Professional demeanor, self‑motivation, and a success‑driven mindset.
• Dedicated, private, and secure workspace with a personal device that includes a functioning camera.
• Reliable high‑speed internet (minimum 100 Mbps) via cable or fiber with a hard‑wired Ethernet connection.
• Commitment to full attendance during the paid 3‑week training period.
• Background check and drug test completed within 3 days of hire.

Preferred Experience – Bonus Points

• Prior customer support or technical support experience.
• Familiarity with health insurance concepts, including the Affordable Care Act.
• Experience working in a call center environment.
• Knowledge of CRM systems and best practices.
• Additional Spanish fluency beyond basic conversational skills.

Skills & Competencies for Success – Your Toolkit

• Communication Excellence: Ability to convey complex information clearly and empathetically in both Spanish and English.
• Technical Aptitude: Quick learner who thrives with new software, databases, and digital tools.
• Time & Task Management: Skilled at multitasking, prioritizing tasks, and meeting deadlines in a fast‑paced environment.
• Adaptability: Comfortable navigating changing projects, updates, and evolving customer needs.
• Problem‑Solving: Creative thinker who can troubleshoot issues and propose effective solutions.
• Team Collaboration: Works well with colleagues across departments, sharing insights and best practices.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, your career path is as flexible as your work schedule. We provide:

• Structured onboarding and continuous training programs that keep you at the forefront of industry trends.
• Mentorship from experienced leaders who guide your professional development.
• Clear advancement tracks, from Customer Support Specialist to Team Lead, Operations Manager, or Product Specialist.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the health insurance ecosystem.
• Access to industry conferences, webinars, and certifications at no cost.

Work Environment & Company Culture – A Remote‑First Community

brighthush thrives on a culture of empowerment, transparency, and inclusivity. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Real‑time collaboration tools (Slack, Teams, Zoom).
• Open‑door communication channels with leadership.
• Regular recognition programs celebrating individual and team achievements.
• Community outreach initiatives that allow employees to give back to local health initiatives.

Compensation, Perks, and Benefits – We Value Your Contribution

We believe in rewarding hard work and dedication. Your compensation package includes:

• Competitive base pay of $19.00 per hour.
• Performance‑based incentives tied to customer satisfaction and attendance.
• Paid 3‑week training period.
• Full‑time seasonal role with flexible scheduling.
• 401(k) plan with company match.
• Individual Coverage HRA (ICHRA) for health benefits.
• Paid time off (PTO) and holiday schedule.
• Comprehensive remote work stipend covering home office setup.
• Access to wellness programs, mental health resources, and employee assistance programs.

How to Apply – Take the First Step

Ready to join a team that’s changing the face of health insurance? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to brighthush Today

Closing Statement – Join the Movement

At brighthush, we’re committed to building a brighter future for our customers and our team members alike. If you’re a dedicated, bilingual professional who thrives in a fast‑moving, customer‑centric environment, we want to hear from you. Join us, and help us make health insurance simple, accessible, and empowering for everyone.