Seasoned Spanish‑Fluent Remote Customer Service Champion – Bilingual Health Insurance Enrollment & Consumer Engagement Specialist at brighthush

About brighthush

brighthush is a trailblazing leader in the health‑insurance technology sector, redefining how millions of Americans discover, compare, and enroll in coverage. Our cloud‑native platform powers state exchanges, brokers, insurers, and individual shoppers, delivering data‑driven guidance that turns a daunting process into a clear, confident journey. At brighthush, we believe that every person deserves a straightforward path to health security, and we’re building the tools, insights, and support that make that possible.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly supports a family or individual in securing the coverage they need.
• Remote Flexibility: Work from the comfort of your home while staying connected to a collaborative, supportive team.
• Career Growth: Fast‑track your career with continuous training, certifications, and clear advancement pathways.
• Competitive Compensation: Base pay of $19.00–$20.50 per hour plus performance incentives.
• Comprehensive Benefits: 401(k) match, Individual Coverage HRA (ICHRA), paid time off (PTO), and more.
• Inclusive Culture: A workplace that values diversity, equity, and inclusion, celebrating every voice.

Key Responsibilities

As a Spanish‑Bilingual Remote Customer Service Representative, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and compassionate support across multiple channels. Your role will blend customer service excellence with technical proficiency, enabling users to navigate our platform with confidence.

• Handle inbound and outbound calls in Spanish and English, delivering a consistently high level of customer service.
• Manage customer accounts, including eligibility verification, plan selection, and enrollment processing.
• Provide technical support for our cloud‑based enrollment tools and decision‑support interfaces.
• Enter accurate data into our CRM and other systems, maintaining meticulous records of all interactions.
• Respond to online chat inquiries and other digital touchpoints as assigned.
• Interpret and follow defined procedures, policies, and regulatory guidelines for all communication channels.
• Apply creative problem‑solving skills to resolve complex customer issues and improve processes.
• Adapt quickly to changing projects, updates, and new product launches.
• Prioritize tasks and manage time effectively in a fast‑paced, multitasking environment.
• Participate in ongoing training, testing, and certification programs to maintain and enhance your skill set.

Essential Qualifications

• Minimum 18 years of age.
• Fluent in Spanish and English, both written and spoken.
• Strong interpersonal and communication skills.
• Proficient with computers and comfortable learning new technologies.
• Professional demeanor and high level of integrity.
• Self‑motivated, goal‑driven, and able to work independently from home.
• Dedicated, private, and secure workspace with a functioning camera.
• Minimum internet speed of 100 Mbps with a hard‑wired Ethernet connection.
• Successful completion of a background check and drug test within 3 days.
• Commitment to full attendance during the paid 3‑week training period.

Preferred Experience (Not Required)

• Previous customer support or technical support experience.
• Experience with health‑insurance products, including the Affordable Care Act.
• Background in a call center environment.
• Familiarity with CRM systems and best practices.

Skills & Competencies for Success

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help people navigate complex decisions.
• Technical Aptitude: Ability to troubleshoot software, navigate web portals, and use data‑driven tools.
• Communication Excellence: Clear, concise, and culturally sensitive communication in both Spanish and English.
• Problem‑Solving: Analytical thinking, resourcefulness, and a proactive approach to resolving issues.
• Time Management: Prioritization, multitasking, and meeting performance metrics in a fast‑paced environment.
• Collaboration: Working effectively with cross‑functional teams, sharing insights, and contributing to continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a member of our remote customer‑service team, you’ll have access to:

• Structured onboarding with hands‑on training and mentorship.
• Regular skill‑building workshops covering product updates, compliance, and advanced customer‑service techniques.
• Certification pathways in health‑insurance knowledge, data analytics, and customer‑experience design.
• Clear promotion tracks from Customer Service Representative to Senior Specialist, Team Lead, and beyond.
• Opportunities to transition into product support, quality assurance, or business‑analysis roles.

Work Environment & Culture at brighthush

Even though we operate fully remote, we cultivate a vibrant, collaborative culture through:

• Weekly virtual town halls and monthly all‑hands meetings.
• Dedicated Slack channels for quick collaboration, knowledge sharing, and social connection.
• Regular virtual coffee breaks, game nights, and wellness challenges.
• Transparent communication from leadership and open feedback loops.
• A commitment to diversity, equity, and inclusion, ensuring every team member feels valued and heard.

Compensation & Benefits Overview

While the base hourly rate ranges from $19.00 to $20.50, your total earnings can be significantly enhanced through:

• Performance‑based bonuses tied to call quality, resolution time, and customer satisfaction scores.
• Attendance incentives for maintaining a perfect record during the training and ongoing periods.
• Opportunities for overtime or shift premium pay during peak periods.

Beyond pay, brighthush offers a comprehensive benefits package that includes health, dental, and vision coverage options, a 401(k) plan with company match, an Individual Coverage HRA, paid time off, and a flexible work schedule that respects your personal life.

How to Apply

If you’re ready to bring your bilingual communication skills, customer‑centric mindset, and passion for health‑insurance to a forward‑thinking company, we encourage you to apply today. Join brighthush and help us make health‑insurance enrollment simple, transparent, and accessible for everyone.

Apply to this role now and become part of a team that’s redefining the future of health‑insurance support.