Dynamic Customer Experience Coordinator – Front‑End Retail Excellence & Loyalty Program Champion

Welcome to brighthush – Where Every Customer Interaction is a Chance to Shine

At brighthush, we’re redefining the off‑price retail experience by blending unbeatable value with exceptional service. With a global footprint that spans flagship stores, distribution centers, and home offices, we’re a Fortune 100 leader that thrives on innovation, diversity, and a relentless focus on customer delight. As a Customer Experience Coordinator, you’ll be at the heart of our mission, ensuring that every shopper leaves with a smile and a loyalty card in hand. If you’re passionate about creating memorable moments, mentoring a high‑energy team, and driving tangible results, we want you on our front lines.

Key Responsibilities – Your Day‑to‑Day Impact

• Lead by Example: Engage with customers, model courteous service, and promote brighthush loyalty programs.
• Team Management: Assign registers, coordinate breaks, and ensure all associates have the support they need to excel.
• Customer Advocacy: Resolve concerns swiftly, turning potential complaints into opportunities for brand loyalty.
• Store Excellence: Maintain a clean, organized environment that reflects the brighthush brand promise.
• Training & Development: Mentor associates on front‑end principles, personalize the customer experience, and reinforce store policies.
• Operational Oversight: Monitor POS coverage, manage labor compliance, and support shrink‑reduction initiatives.
• Safety Champion: Promote safety awareness and uphold a secure environment for staff and shoppers alike.
• Continuous Improvement: Collaborate with management to refine training programs and elevate associate effectiveness.
• Reporting & Communication: Provide accurate updates on priorities, progress, and recognition to both peers and leadership.
• Flexibility: Adapt to changing schedules, including nights, weekends, and seasonal peaks.

Essential Qualifications – What We’re Looking For

• Minimum 1 year of retail experience with a focus on customer service.
• At least 6 months of proven leadership or supervisory experience.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, prioritize, and respond effectively to dynamic situations.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Commitment to ongoing learning and a passion for coaching others.
• Availability for a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications – Bonus Points

• Experience in a high‑volume, fast‑paced retail environment.
• Knowledge of POS systems and basic data entry.
• Background in safety compliance and store shrink reduction.
• Demonstrated success in driving loyalty program enrollment.
• Proficiency in multiple languages to serve a diverse customer base.

Skills & Competencies – The DNA of Success

• Customer‑Centric Mindset: Anticipate needs and exceed expectations.
• Leadership Presence: Inspire confidence and foster a culture of excellence.
• Problem‑Solving: Turn challenges into opportunities for improvement.
• Data‑Driven Decision Making: Use metrics to guide store performance.
• Adaptability: Thrive in a constantly evolving retail landscape.
• Integrity & Confidentiality: Uphold the highest ethical standards.
• Collaboration: Build strong relationships across departments.

Career Growth & Learning – Your Path Forward

At brighthush, we believe that your career should evolve as rapidly as the market. As a Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that prepare you for store management roles.
• Cross‑functional projects that deepen your understanding of merchandising, inventory, and marketing.
• Mentorship from senior executives who share their insights and strategies.
• Opportunities to lead initiatives that shape the future of retail technology and customer engagement.

Our commitment to continuous learning means you’ll have access to online courses, workshops, and certifications that keep you ahead of industry trends. Whether you aspire to become a Store Manager, a Regional Operations Lead, or a Retail Innovation Strategist, brighthush provides the resources and support to make it happen.

Work Environment & Culture – A Place Where You Belong

We’re proud of our inclusive, collaborative culture that celebrates individuality while driving collective success. Highlights include:

• Open‑door leadership that encourages feedback and transparent communication.
• Team‑building events that foster camaraderie across all levels.
• Recognition programs that celebrate both personal and team achievements.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Flexible work arrangements that respect work‑life balance.

Compensation & Benefits – Rewarding Your Excellence

While specific figures vary by location and role, brighthush offers a competitive salary package that reflects your experience and contributions. In addition, you’ll enjoy:

• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount program across all brighthush stores.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives such as on‑site fitness classes and mental health resources.
• Employee assistance programs covering counseling, financial planning, and more.
• Flexible spending accounts for health and dependent care.
• Short‑term and long‑term disability coverage.
• Life insurance and accidental death benefits.
• Auto and home insurance discounts through our partner credit union.
• Scholarship and adoption assistance for qualifying employees.

How to Apply – Join the brighthush Family

Ready to elevate your career and make a real difference? Click the link below to submit your application and start your journey with brighthush today.

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Closing Statement – Your Future Starts Here

At brighthush, we’re more than a retailer – we’re a community that values innovation, integrity, and the joy of serving our customers. As a Customer Experience Coordinator, you’ll be the linchpin that turns everyday interactions into lasting memories. If you’re ready to lead, inspire, and grow in a dynamic environment, we invite you to apply and become part of a brand that’s shaping the future of retail. Your next great adventure awaits at brighthush.