Seasoned Strategic Customer Business Manager – Home‑Based, United Kingdom – Spearheading Sustainable Growth in the Discount Grocery Channel at brighthush

Welcome to brighthush – Pioneering Sustainable Food & Beverage Innovation

At brighthush, we are redefining the way consumers experience food and beverages across the United Kingdom. Our portfolio spans iconic brands, cutting‑edge products, and a steadfast commitment to sustainability that resonates with retailers and shoppers alike. We thrive on a culture of customer focus, data‑driven insights, and an inclusive environment that celebrates diversity. As we expand our footprint in the fast‑moving discount grocery channel, we are seeking a dynamic, commercially minded professional to join our team as a Seasoned Strategic Customer Business Manager.

Why This Role Matters

The Customer Business Manager is a pivotal role that bridges the gap between our internal teams and one of our most important retail partners. You will own the end‑to‑end relationship, from strategic planning to execution, ensuring that both brighthush and our partner achieve sustainable growth. This is a highly visible position that offers the chance to shape the future of our discount grocery business, influence cross‑functional initiatives, and drive measurable results.

Key Responsibilities – Your Day‑to‑Day Impact

• Account P&L Ownership: Take full responsibility for the profitability of the account, delivering against budget and forecasting accurately.
• Strategic Growth Planning: Develop and execute joint business plans that align with both brighthush’s objectives and the retailer’s commercial goals.
• Relationship Building: Cultivate trusted, long‑term relationships with key decision‑makers at the retailer, as well as internal stakeholders across Sales, Marketing, Category, Supply Chain, and Finance.
• Negotiation & Execution: Lead annual account, range, and promotional negotiations, ensuring mutually beneficial outcomes.
• Opportunity Identification: Spot new business opportunities, close distribution gaps, and support successful product launches.
• Performance Review Leadership: Conduct internal and external performance reviews, focusing on opportunities, risks, and action plans.
• Forecast Accuracy: Work closely with Supply Chain, Finance, and factory forecasting teams to improve the precision of monthly sales forecasts.
• Channel Representation: Represent the discount channel across brighthush, collaborating cross‑functionally to deliver channel‑specific initiatives.
• Marketing & Category Collaboration: Partner with Marketing and Category teams to develop compelling, fact‑based customer opportunities.
• Pricing & Promotions Management: Oversee pricing strategies, promotional activities, claims, and account queries with a focus on profitability and compliance.

Essential Qualifications – What We Expect

• Commercial Acumen: Demonstrated ability to manage budgets, interpret financial statements, and drive profitability.
• Account Management Experience: Proven track record in customer business management or a similar commercial role.
• Negotiation Skills: Strong, fact‑based selling and negotiation capabilities.
• Relationship Management: Ability to build positive, mutually beneficial relationships both internally and externally.
• Communication & Influence: Confident communicator who can influence across functions and levels.
• Planning & Organisation: Excellent time‑management and organisational skills.
• Proactive Mindset: Ability to turn insight into clear, actionable plans.
• Creative & Critical Thinking: Sound commercial judgement and problem‑solving skills.
• Collaboration & Agility: A collaborative approach and the agility to thrive in a fast‑moving environment.

Preferred Qualifications – Bonus Points

• Experience in the discount grocery or high‑volume retail sector.
• Knowledge of UK retail regulations and market dynamics.
• Proficiency with CRM and business intelligence tools.
• Track record of successful product launches and promotional campaigns.
• Fluency in additional languages spoken in the UK retail market.

Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Rigor: Strong data interpretation skills to drive decisions.
• Stakeholder Management: Skilled at navigating complex organisational structures.
• Adaptability: Comfortable working in a remote, flexible environment.
• Leadership: Inspiring cross‑functional teams to achieve shared goals.
• Customer‑Centric Mindset: Passion for delivering value to both the retailer and end‑customers.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Business Manager, you will:

• Gain exposure to senior leadership through regular business reviews.
• Lead cross‑functional projects that shape the future of our discount grocery strategy.
• Access to continuous learning programmes, including industry certifications and leadership workshops.
• Opportunity to transition into senior commercial roles such as Category Manager, Commercial Director, or Head of Retail Partnerships.

Work Environment & Company Culture

Our culture is built on transparency, collaboration, and a relentless focus on sustainability. We offer:

• Fully remote work with flexible hours to support work‑life balance.
• A vibrant virtual community with regular team socials, hackathons, and wellness initiatives.
• Inclusive policies that celebrate diversity and foster belonging.
• Access to cutting‑edge technology and tools that empower you to perform at your best.

Compensation, Perks & Benefits

While specific figures are tailored to experience and performance, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for senior commercial roles.
• Performance‑based bonuses tied to account profitability and growth targets.
• Health and wellbeing benefits, including private medical insurance and mental health support.
• Annual professional development budget and access to industry conferences.
• Employee discount programmes across our product range.
• Generous holiday allowance and flexible working arrangements.

How to Apply

Ready to make a tangible impact on the UK discount grocery landscape? Submit your application through the link below and join a team that values innovation, sustainability, and commercial excellence.

Apply for this role

Closing Statement

At brighthush, we are on a mission to transform the food & beverage experience for millions of consumers while championing sustainability. If you are a seasoned commercial professional with a passion for building lasting partnerships and driving growth, we want to hear from you. Join us and help shape the future of discount grocery retail in the United Kingdom.