Seasoned Swedish Customer Advisor – Telecom Service Excellence & Sales Growth – Cyprus

About brighthush

brighthush is a leading telecommunications powerhouse that thrives on connecting people, businesses, and communities across the Mediterranean. With a legacy of innovation and a commitment to customer delight, brighthush has become synonymous with reliable, high‑quality service in Cyprus and beyond. Our mission is simple: make everyday life easier through seamless connectivity. We believe that great service starts with great people, and that’s why we’re looking for passionate, customer‑centric professionals to join our team.

Why Cyprus? Why brighthush?

Cyprus offers a unique blend of historic charm, vibrant culture, and a sunny climate that averages 330 days of sunshine per year. Imagine working from a modern, tech‑savvy office or a comfortable home office while enjoying picturesque towns, crystal‑clear waters, and a relaxed Mediterranean lifestyle. At brighthush, we combine the best of both worlds: a dynamic, fast‑paced telecom environment and a supportive, inclusive culture that values work‑life balance.

Position Overview

As a Swedish Customer Advisor at brighthush, you will be the first point of contact for our Swedish‑speaking customers. Your role will blend customer support, sales, and relationship building, ensuring that every interaction leaves a lasting positive impression. You’ll work remotely from Cyprus, leveraging our state‑of‑the‑art digital tools to deliver exceptional service and drive revenue growth.

Key Responsibilities

• First‑Contact Resolution: Resolve customer inquiries promptly via phone, email, or chat, aiming for a high first‑contact resolution rate.
• Customer Relationship Management: Build trust and rapport with customers, providing personalized solutions and maintaining a courteous, friendly tone.
• Sales & Upselling: Identify opportunities to cross‑sell and upsell brighthush products, meeting or exceeding monthly sales targets.
• Quality & Compliance: Adhere to brighthush’s quality standards, compliance regulations, and productivity metrics.
• Feedback & Continuous Improvement: Share insights with management to refine processes and enhance the customer experience.
• Data Management: Accurately record customer interactions and transactions in our CRM system.

Essential Qualifications

• Language Proficiency: Native or C2 level Swedish; B1 or higher in English.
• Sales Experience: Proven track record in a sales role, preferably within telecommunications or related services.
• Communication Skills: Exceptional phone etiquette, active listening, and clear written communication.
• Analytical Thinking: Strong problem‑solving abilities with meticulous attention to detail.
• Motivation & Curiosity: Eagerness to learn, grow, and take initiative in a fast‑moving environment.
• Legal Eligibility: EU citizenship or a valid work permit for Cyprus; local residency or willingness to relocate.

Preferred Qualifications

• Experience in a remote or home‑office setting.
• Knowledge of telecom products such as broadband, mobile plans, and IoT solutions.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot).
• Previous experience handling high‑volume customer interactions.

Core Competencies

• Customer‑first mindset with a passion for service excellence.
• Strong sales acumen and the ability to close deals.
• Adaptability to evolving technologies and processes.
• Team collaboration and cross‑functional communication.
• Resilience under pressure and a proactive problem‑solving attitude.

Career Growth & Development

At brighthush, we invest heavily in our people. As a Swedish Customer Advisor, you’ll have access to:

• Comprehensive onboarding and continuous training programs.
• Mentorship from senior sales and customer experience leaders.
• Clear career pathways into senior advisory roles, team leadership, or specialized product management.
• Annual performance reviews with transparent metrics and growth plans.
• Opportunities to attend industry conferences, webinars, and certification courses.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and respect. Our remote‑first approach means you can work from the comfort of your home while staying connected through daily stand‑ups, virtual coffee breaks, and real‑time collaboration tools. We celebrate diversity, encourage open dialogue, and reward creativity. Our team enjoys:

• Regular virtual team‑building events.
• Wellness programs, including guided meditation and fitness challenges.
• Annual company retreats and themed celebrations.
• Employee discount programs for telecom services and partner products.

Compensation & Perks

Your package will include:

• Competitive fixed monthly salary.
• Uncapped commission structure tied to sales performance.
• Performance‑based incentives and bonuses.
• Housing allowance or shared apartment options for new hires.
• Paid professional training and certification.
• Flexible work hours with no weekend shifts.
• Health and wellness benefits, including gym memberships and mental health support.
• Employee discounts on brighthush products and partner services.

Home‑Office Requirements

To ensure a seamless customer experience, you’ll need:

• Reliable high‑speed internet connection.
• Private, secure workspace that protects customer confidentiality.
• Access to a computer with a webcam and microphone.

How to Apply

Ready to elevate your career and join a team that values excellence, innovation, and personal growth? Submit your application through the link below and let brighthush help you shine in the telecom industry.