Seasoned Swedish‑Speaking Customer Support Advisor – Remote Greece – Elevate Customer Experience Excellence at brighthush

About brighthush

brighthush is a global pioneer in customer experience, redefining the way businesses connect with their audiences. With a presence in more than 30 countries and a portfolio that spans finance, technology, retail, and travel, we empower teams to deliver seamless, personalized support that transforms first‑time buyers into lifelong advocates. Our mission is simple yet powerful: equip every customer‑facing team with the tools, training, and culture needed to provide world‑class service, no matter where they are located.

Why brighthush is the Right Choice for Your Career

As a remote‑first organization, brighthush offers the freedom to work from anywhere in Greece while staying part of a vibrant, collaborative community. We invest heavily in employee growth, providing continuous learning opportunities, mentorship programs, and a clear career ladder that rewards performance and initiative. Our culture is built on transparency, innovation, and a genuine commitment to work‑life balance. Whether you’re a seasoned professional or just starting your career, brighthush gives you the platform to thrive.

Position Overview

We are seeking a Seasoned Swedish‑Speaking Customer Support Advisor to join our dynamic remote team. In this role you will be the first point of contact for our Swedish‑speaking customers, delivering exceptional support across phone, email, and chat channels. Your primary goal is to ensure every customer interaction ends with a satisfied, loyal client who feels heard and valued.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound customer inquiries in Swedish via phone, email, and live chat, maintaining a professional and friendly tone.
• Issue Resolution: Diagnose and resolve product or service issues efficiently, using our knowledge base and escalation protocols when necessary.
• Order & Request Management: Process orders, forms, applications, and special requests accurately and in a timely manner.
• Cross‑Functional Collaboration: Communicate and coordinate with internal teams—sales, technical support, and product development—to provide comprehensive solutions.
• Customer Insight: Assess customer needs, gather feedback, and recommend personalized solutions that enhance the overall experience.
• Data Accuracy: Maintain detailed, accurate records of customer interactions in our CRM system, ensuring data integrity for future reference.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process improvements that elevate service quality.

Essential Qualifications

• Native or near‑native fluency in Swedish, with excellent written and spoken communication skills.
• Proven experience in customer support or a related field, preferably in a multilingual environment.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Proficiency with brighthush CRM platforms and brighthush Office Suite.
• Excellent time‑management skills and the ability to handle multiple tasks simultaneously.
• High level of professionalism, empathy, and a genuine passion for helping others.
• Reliable internet connection and a quiet workspace suitable for remote work.

Preferred Qualifications

• Experience working for a multinational corporation or in a high‑volume support environment.
• Knowledge of the fintech or e‑commerce industry.
• Additional language skills (e.g., English, Greek, or other EU languages).
• Previous exposure to remote team collaboration tools such as brighthush Collaboration Tools.
• Certifications in customer service or related fields.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication in Swedish and English.
• Technical Aptitude: Quick learner of new software and troubleshooting tools.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Team Player: Collaborative mindset with a willingness to support colleagues across departments.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable insights.
• Customer Advocacy: Passion for turning challenges into opportunities for customer delight.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. We offer a comprehensive suite of growth tools and learning experiences:

• Structured Training Programs: Onboarding, product knowledge, and advanced customer service workshops.
• Mentorship: Pairing with senior advisors to accelerate skill development.
• Career Ladder: Clear progression from Advisor to Senior Advisor, Team Lead, and beyond.
• Cross‑Functional Projects: Opportunities to work on initiatives that span product, marketing, and engineering.
• Global Exposure: Collaboration with international teams and exposure to diverse markets.

Work Environment & Culture

brighthush champions a culture of inclusivity, innovation, and continuous improvement. Our remote‑first model means you can work from any corner of Greece while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Digital collaboration tools that foster real‑time communication.
• Annual virtual retreats and optional in‑person meetups.
• Employee resource groups that celebrate diversity and inclusion.

We believe that a supportive environment fuels creativity and productivity. That’s why we provide flexible schedules, mental health resources, and a generous paid time off policy.

Compensation, Perks & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for Swedish‑speaking support roles.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and dental insurance coverage.
• Annual professional development stipend.
• Flexible working hours and remote work stipend.
• Access to wellness programs, including virtual fitness classes and mindfulness sessions.
• Employee discount program for partner products and services.

How to Apply

Ready to elevate your career and make a real impact? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion can help us deliver extraordinary customer experiences worldwide.

Why brighthush?

At brighthush, we don’t just offer a job—we offer a journey. From day one, you’ll be empowered to shape the future of customer experience, collaborate with top‑tier professionals, and grow both personally and professionally. If you’re a Swedish‑speaking customer support enthusiast looking for a remote role that rewards excellence, brighthush is the place for you.