Seasoned Tactical Loss Prevention & Customer Service Associate II – Retail Security & Guest Experience Specialist at brighthush

About brighthush

brighthush is a leading retailer that transforms everyday shopping into an unforgettable experience. With a vibrant portfolio of apparel, accessories, and home goods, we empower customers to express their unique style while fostering a culture of safety, innovation, and community. Our stores are more than just retail spaces; they are hubs where fashion meets technology, and where every team member plays a pivotal role in delivering exceptional service and safeguarding our assets.

As part of our commitment to excellence, brighthush invests heavily in employee development, cutting‑edge security solutions, and a collaborative work environment. We believe that every associate contributes to our mission of creating a welcoming, secure, and inspiring shopping destination for all.

Key Responsibilities

In the role of Tactical Loss Prevention Customer Service Associate II, you will be the frontline guardian of our store’s safety and the first point of contact for our guests. Your day‑to‑day duties will include:

• Deterrent Presence: Maintain a visible, approachable presence throughout the store to deter theft, shoplifting, and other security incidents.
• Customer Engagement: Greet customers warmly, answer inquiries, and provide assistance while ensuring a seamless shopping experience.
• Incident Observation & Reporting: Monitor customer behavior, identify suspicious activities, and document incidents accurately using the AIIM Case Management system.
• Safety Sweeps: Conduct regular safety sweeps in collaboration with store management to identify potential hazards and ensure compliance with safety protocols.
• Collaboration with Management: Work closely with store leadership to develop and implement loss prevention strategies, share insights, and refine security procedures.
• Technology Utilization: Operate and troubleshoot loss prevention equipment such as CCTV, electronic article surveillance (EAS) systems, and handheld scanners.
• Training & Mentorship: Mentor new associates on loss prevention best practices, customer service standards, and safety procedures.
• Compliance & Documentation: Ensure all loss prevention activities comply with company policies, local regulations, and industry best practices.
• Emergency Response: Respond promptly to emergencies, including medical incidents, fire alarms, or security breaches, following established protocols.

Essential Qualifications

To thrive in this role, you should possess the following:

• High school diploma or equivalent; associate’s degree in Criminal Justice, Business Administration, or related field preferred.
• Minimum of 2 years’ experience in retail loss prevention, security, or a related field.
• Strong observational skills and the ability to remain calm under pressure.
• Excellent verbal and written communication skills, with a customer‑centric mindset.
• Proficiency in using loss prevention technology, including CCTV monitoring, EAS, and case management software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Valid driver’s license and reliable transportation.
• Physical stamina to stand, walk, and occasionally lift up to 25 lbs.

Preferred Qualifications

We value additional experience and skills that will give you a competitive edge:

• Certification in Loss Prevention or Retail Security (e.g., Certified Loss Prevention Professional).
• Experience with AIIM Case Management or similar incident reporting platforms.
• Knowledge of local and state retail security regulations.
• Previous experience in a fast‑paced retail environment with high customer traffic.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

Success at brighthush requires a blend of technical aptitude, interpersonal finesse, and a proactive mindset:

• Situational Awareness: Quickly assess environments and identify potential risks.
• Conflict Resolution: De-escalate tense situations while protecting store assets.
• Team Collaboration: Work seamlessly with sales associates, managers, and security personnel.
• Analytical Thinking: Interpret surveillance footage and incident reports to identify patterns.
• Adaptability: Adjust to changing store dynamics, technology updates, and evolving security threats.
• Integrity & Ethics: Uphold the highest standards of honesty and confidentiality.
• Customer Service Excellence: Deliver friendly, efficient assistance that enhances the guest experience.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As a Tactical Loss Prevention Associate II, you will have the opportunity to:

• Progress to a Loss Prevention Supervisor or Manager role, overseeing a team of associates and shaping store security strategy.
• Transition into broader retail operations, such as Store Operations Manager or Regional Security Coordinator.
• Participate in specialized training programs, including advanced surveillance techniques, retail analytics, and leadership development.
• Earn certifications in loss prevention, retail management, or customer experience to broaden your skill set.
• Benefit from mentorship programs that pair you with senior leaders across the organization.

Work Environment & Culture at brighthush

Our stores are designed to be dynamic, inclusive, and forward‑thinking. You’ll find:

• A collaborative team culture that values diverse perspectives and encourages open communication.
• Access to state‑of‑the‑art loss prevention technology and continuous training to stay ahead of industry trends.
• Regular team-building events, wellness initiatives, and community outreach programs.
• A supportive leadership structure that recognizes achievements and rewards dedication.
• A commitment to sustainability, with initiatives that reduce waste, promote recycling, and support local communities.

Compensation & Benefits

While specific figures may vary by location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to loss prevention metrics and customer satisfaction scores.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with employer match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount program across all brighthush merchandise.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness benefits such as gym memberships, mental health resources, and on‑site wellness workshops.

How to Apply

Ready to take the next step in your career and join a team that values safety, service, and innovation? Submit your application through our careers portal or click the link below to explore this exciting opportunity at brighthush.

We look forward to welcoming you to the brighthush family, where your expertise will help create secure, welcoming, and memorable shopping experiences for our customers.