Seasoned Travel Customer Experience Specialist – Global Vacation Planning, Client Engagement, Itinerary Design & Adventure Curator

About brighthush

brighthush isn’t just a travel agency; it’s a global movement that redefines how people experience the world. From the neon‑lit streets of Tokyo to the quiet fjords of Norway, we curate journeys that spark curiosity, ignite adventure, and leave lasting memories. Our team is a vibrant mix of seasoned travel professionals, cultural enthusiasts, and tech innovators who collaborate to craft itineraries that go beyond the ordinary, blending local authenticity with seamless service. As a fully remote organization, brighthush empowers its people to thrive in a flexible, collaborative, and fast‑paced environment—where creativity meets purpose.

Why Join brighthush?

At brighthush, travel is more than a hobby—it’s a catalyst for personal growth, cultural exchange, and lifelong learning. When you become part of our team, you’ll experience:

• A global network of passionate travel experts who share your enthusiasm for discovery.
• Full remote flexibility that respects your work‑life balance and personal commitments.
• Competitive base pay, performance bonuses, and a comprehensive benefits package.
• Continuous learning opportunities, including industry certifications, workshops, and mentorship.
• Exclusive discounts on flights, hotels, tours, and experiences worldwide.
• A supportive, collaborative culture that values innovation, creativity, and customer obsession.

Position Overview

We’re seeking a highly motivated Travel Customer Experience Specialist to become a cornerstone of our client‑centric team. In this role, you will be the primary point of contact for travelers, guiding them from the first inquiry through to post‑trip follow‑up. Your deep knowledge of travel planning, combined with exceptional communication skills, will help us deliver unparalleled service and create unforgettable adventures for our clients.

Key Responsibilities

• Client Engagement: Communicate with travelers via phone, email, and chat to understand their preferences, budgets, and travel goals.
• Itinerary Design: Leverage your expertise in popular destinations, emerging trends, and industry resources to craft personalized itineraries that align with each client’s unique vision.
• Booking & Coordination: Secure flights, accommodations, ground transportation, and activities, ensuring optimal value and seamless execution.
• Customer Support: Respond promptly to inquiries, resolve issues, and provide proactive assistance throughout the planning process and during the trip.
• Sales Collaboration: Partner with sales and marketing teams to promote travel packages, upsell add‑ons, and close bookings that meet revenue targets.
• Industry Insight: Stay current on travel trends, new destinations, regulatory changes, and competitor offerings to continuously enhance our service portfolio.
• Data Management: Maintain accurate client records, booking details, and follow‑up notes in our CRM system, ensuring data integrity and compliance.
• Feedback & Improvement: Gather client feedback, analyze satisfaction metrics, and recommend improvements to elevate the overall travel experience.

Essential Qualifications

• Minimum 2 years of experience in travel customer service, sales, or itinerary planning.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Strong organizational and time‑management abilities, with the capacity to handle multiple client requests simultaneously.
• Self‑motivated, results‑driven, and comfortable working independently in a remote environment.
• Passion for travel and a genuine desire to help others create memorable adventures.
• Proficiency with travel booking tools (e.g., brighthush, brighthush, brighthush), CRM platforms, and brighthush.
• Basic understanding of travel regulations, visa requirements, and insurance options.

Preferred Qualifications

• Experience with travel agencies, tour operators, or hospitality industry roles.
• Knowledge of niche travel segments such as adventure travel, wellness retreats, or luxury experiences.
• Certification in travel industry standards (e.g., brighthush, brighthush, or similar).
• Background in customer success or account management.
• Strong analytical skills to interpret booking data and forecast trends.

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and deliver personalized solutions.
• Problem‑Solving: Quick thinking and resourcefulness in resolving travel disruptions.
• Attention to Detail: Meticulousness in booking accuracy, documentation, and compliance.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team culture.
• Adaptability: Comfortable navigating changing priorities, travel restrictions, and evolving market dynamics.
• Tech Savvy: Proficiency with digital communication tools, virtual meeting platforms, and travel technology.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Travel Customer Experience Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new destinations, travel technology, and customer service best practices.
• Opportunities to advance into senior advisory roles, team lead positions, or specialized travel niches.
• Cross‑functional projects that expose you to marketing, product development, and operations.
• Annual travel allowances that let you experience the destinations you recommend.

Work Environment & Culture

brighthush thrives on a culture of openness, creativity, and continuous improvement. Our remote team enjoys:

• Flexible scheduling that respects personal commitments and time zones.
• Regular virtual team gatherings, brainstorming sessions, and social events.
• A transparent communication framework that encourages feedback and idea sharing.
• Access to a digital resource library, including travel guides, industry reports, and internal knowledge bases.
• Recognition programs that celebrate achievements, milestones, and innovative contributions.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer:

• Competitive base salary with performance‑based bonuses tied to client satisfaction and booking volume.
• Health, dental, and vision insurance options for employees and their families.
• Paid time off, including vacation days, sick leave, and personal days.
• Retirement savings plan with company matching.
• Generous travel perks, including discounted rates on flights, hotels, and experiences.
• Professional development stipend for industry certifications, conferences, and courses.
• Flexible remote work setup with a stipend for home office equipment.

How to Apply

If you’re passionate about travel, dedicated to exceptional customer service, and eager to grow within a forward‑thinking organization, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Travel Customer Experience Specialist role at brighthush.

Join us in shaping unforgettable journeys and making the world a more connected, adventurous place—one traveler at a time.