Seasoned Travel Customer Experience Specialist – Remote Global Adventure Planner & Client Engagement Champion

About brighthush

brighthush is more than a travel agency; it’s a global community of wanderers, storytellers, and innovators who turn ordinary trips into extraordinary memories. With a presence that spans every continent, we curate bespoke journeys that ignite curiosity, spark adventure, and leave lasting impressions. Our mission is simple yet powerful: to help people discover the world in ways that feel personal, authentic, and transformative.

Operating entirely remotely, brighthush champions flexibility, creativity, and a passion for exploration. We empower our team members to work from anywhere, collaborate across time zones, and bring fresh perspectives to every itinerary we design. If you thrive in a fast‑moving, customer‑centric environment and love turning travel dreams into reality, you’ll find a home here.

Position Overview

We’re seeking a highly motivated Travel Customer Experience Specialist to become the frontline of our client experience. In this role, you’ll partner with our sales, marketing, and operations teams to guide travelers from the first “I want to go” conversation to the final “I can’t wait to return” moment. Your expertise will shape the way clients experience the world, ensuring every interaction is seamless, personalized, and memorable.

Key Responsibilities

• Client Engagement: Communicate with travelers via phone, email, and live chat to understand their preferences, budgets, and travel goals.
• Itinerary Design: Leverage deep knowledge of destinations, seasonal trends, and industry resources to craft customized itineraries that align with each client’s unique vision.
• Booking & Coordination: Secure flights, accommodations, ground transport, and activities, ensuring optimal value and seamless logistics.
• Customer Service Excellence: Respond promptly to inquiries, resolve issues, and provide proactive support throughout the planning process and during the trip.
• Cross‑Functional Collaboration: Work closely with sales, marketing, and operations to promote packages, share client feedback, and refine offerings.
• Industry Insight: Stay current on emerging destinations, travel regulations, and market trends to continuously enhance our service portfolio.
• Data Management: Maintain accurate client records in our CRM, track booking status, and generate reports for performance analysis.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute ideas to elevate the client experience.

Essential Qualifications

• Proven experience in travel sales, customer service, or a related field.
• Exceptional communication skills – fluent in English, with additional languages a plus.
• Strong organizational and time‑management abilities; adept at juggling multiple client projects simultaneously.
• Self‑motivated, highly productive in a remote setting, and comfortable using digital collaboration tools.
• Passion for travel and a genuine desire to help others create unforgettable experiences.
• Basic knowledge of travel booking platforms (e.g., Amadeus, Sabre, Expedia) and familiarity with travel insurance options.

Preferred Qualifications

• Experience with luxury or niche travel segments (e.g., eco‑tourism, culinary tours, adventure travel).
• Prior exposure to CRM systems such as Salesforce or HubSpot.
• Knowledge of visa requirements, travel advisories, and health & safety protocols.
• Background in hospitality or event planning.
• Certifications such as Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).

Core Skills & Competencies

• Client‑Centric Mindset: Ability to anticipate needs and deliver solutions that exceed expectations.
• Problem‑Solving: Quick thinking and resourcefulness in resolving booking hiccups or last‑minute changes.
• Attention to Detail: Precision in itinerary planning, contract management, and documentation.
• Tech Savvy: Comfortable navigating multiple software platforms, from booking engines to communication tools.
• Adaptability: Thrives in a dynamic environment where priorities shift and new opportunities arise.
• Team Collaboration: Works effectively with cross‑functional teams, sharing insights and aligning on goals.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Travel Customer Experience Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training workshops covering the latest travel trends, technology tools, and customer service best practices.
• Clear career pathways – from Senior Travel Advisor to Team Lead, and eventually into Product Development or Sales Leadership.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the travel industry.
• Annual travel stipend and discounted packages, allowing you to experience the destinations you recommend.

Work Environment & Company Culture

Our culture is built on three pillars:

• Flexibility: Work from anywhere, with a results‑oriented approach that values output over hours.
• Collaboration: Weekly virtual huddles, open‑door policy with leadership, and a vibrant community of travel enthusiasts.
• Innovation: Continuous experimentation with new tools, processes, and customer engagement strategies.

We celebrate diversity, encourage curiosity, and foster an environment where every voice is heard. Whether you’re a seasoned traveler or just starting your career, you’ll find a supportive network that fuels your passion for exploration.

Compensation, Perks & Benefits

While specific figures vary based on experience, brighthush offers:

• Competitive base salary plus performance‑based bonuses tied to client satisfaction and sales metrics.
• Fully remote work setup – you’ll receive a stipend for home office equipment and high‑speed internet.
• Health, dental, and vision insurance plans with flexible coverage options.
• Generous paid time off, including a “travel day” for personal adventures.
• Professional development budget for courses, certifications, and conference attendance.
• Annual company retreat to a destination of your choice, curated by our travel experts.
• Employee referral program with attractive rewards.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role – you’re becoming a storyteller, a guide, and a catalyst for unforgettable journeys. You’ll:

• Help clients turn travel dreams into tangible plans.
• Work alongside passionate professionals who share your love for discovery.
• Shape the future of travel by contributing fresh ideas and insights.
• Enjoy a flexible, remote lifestyle that balances work and personal exploration.

If you’re ready to elevate the travel experience, bring your creativity, and thrive in a culture that celebrates curiosity, we invite you to apply today.

Apply Now

Ready to embark on a new adventure with brighthush? Click the link below to submit your application and start your journey with us.