Senior Customer Success Manager – Championing Adoption, Value, and Growth for Enterprise‑Grade Software Supply Chain Security Solutions at brighthush

About brighthush

In an era where every line of code can be a potential vulnerability, brighthush is redefining what it means to secure the software supply chain. Our mission is simple yet ambitious: to make secure, hardened builds the default for every open‑source component that powers modern applications, AI agents, and enterprise systems. By delivering production‑ready, vulnerability‑free images, we enable Fortune 500 enterprises, global infrastructure providers, and fast‑moving startups to innovate faster, stay compliant, and eliminate risk.

Founded by a coalition of open‑source pioneers, security experts, and cloud‑native visionaries, brighthush has quickly become the go‑to platform for organizations that demand uncompromising security without sacrificing agility. Our product portfolio—spanning brighthush Images, Professional Services, and an ever‑expanding ecosystem of integrations—serves a diverse customer base across banking, fintech, government, and the most innovative SMBs. Join us and help shape the future of secure software delivery.

Why brighthush?

• Impact at Scale – Work with high‑profile enterprises and cutting‑edge startups to protect the entire software supply chain.
• Innovation Culture – Our team is founded by industry leaders in open source, security, and cloud‑native development. We’re constantly pushing the envelope.
• Growth & Learning – We invest in your professional development, offering mentorship, certifications, and access to the latest security research.
• Inclusive & Flexible Work Environment – Remote‑first culture, flexible hours, and a supportive community that values work‑life balance.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the primary post‑sales advocate for our commercial customers. You will own the entire customer journey—from onboarding and implementation to adoption and renewal—ensuring that each client realizes maximum value from our platform. Your success will be measured by customer satisfaction, adoption metrics, and revenue expansion.

Key Responsibilities

• Technical Onboarding – Lead the end‑to‑end onboarding process for new customers, collaborating with Solutions Architects, Technical Support, and Product Management to design a customized implementation roadmap.
• Account Management & Expansion – Build deep relationships with stakeholders at all levels (from technicians to CISOs), identify upsell opportunities, and work closely with Sales to secure renewals and expansions.
• Training & Enablement – Partner with the Education team to deliver workshops, webinars, and documentation that empower customers to adopt best practices and security principles.
• Product Evangelism – Become a subject‑matter expert on brighthush’s platform, staying current on industry trends, new features, and emerging threats to provide actionable insights to customers.
• Customer Advocacy – Serve as the voice of the customer within brighthush, influencing product roadmap, engineering priorities, and support processes.
• Issue Escalation & Resolution – Coordinate with Technical Support and Customer Engineering to resolve incidents swiftly, ensuring minimal impact on customer operations.
• Data‑Driven Success – Track adoption metrics, churn risk indicators, and NPS scores; use data to drive continuous improvement initiatives.

Essential Qualifications

• Minimum of 2 years in a customer‑facing role that blends technical and business responsibilities (e.g., Customer Success, Technical Account Management, Professional Services).
• Deep understanding of supply chain security, DevSecOps, application security, container security, regulatory compliance, vulnerability management, and the software development lifecycle.
• Proven ability to manage complex stakeholder relationships and drive cross‑functional collaboration.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication skills—both written and verbal—across technical and executive audiences.
• High emotional intelligence, self‑motivation, and a passion for continuous learning.

Preferred Qualifications

• Experience in early‑stage startup environments, where agility and ownership are paramount.
• Hands‑on technical experience with cloud platforms (AWS, GCP, Azure), Linux, containers, and security tooling.
• Background in cybersecurity, threat intelligence, or related domains.
• Track record of driving customer adoption and revenue growth.

Skills & Competencies

• Strategic thinking and proactive problem solving.
• Project management and execution under tight deadlines.
• Influence and negotiation across cross‑functional teams.
• Customer‑centric mindset with a relentless focus on outcomes.
• Adaptability to fast‑changing technology landscapes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You’ll have the chance to:

• Lead high‑impact initiatives that shape the future of secure software delivery.
• Mentor junior team members and share your expertise across the organization.
• Earn certifications in cloud security, DevSecOps, and supply chain protection.
• Participate in industry conferences, speaking engagements, and white‑paper contributions.
• Progress into senior leadership roles such as Director of Customer Success or VP of Customer Experience.

Work Environment & Culture

brighthush thrives on a culture that values:

• Customer Obsession – We obsess over delivering tangible value to our customers.
• Bias for Action – We prioritize, plan, experiment, and iterate quickly.
• Humor & Humanity – We tackle serious problems with a light heart and a collaborative spirit.
• Trust & Transparency – We empower each other with clear, honest communication.

Our remote‑first model means you can work from anywhere, supported by a monthly stipend for coworking spaces, phone, and internet. We also host bi‑annual destination summits and regular virtual team meetups to foster connection.

Compensation & Benefits

• Competitive base salary up to $125,000, plus performance‑based bonus.
• Equity package with stock options granted upon hire and promotion, with a 10‑year exercise window.
• Fully covered health, vision, and dental insurance for you and your dependents.
• Unlimited flexible time off—take the time you need to recharge.
• 18 weeks paid parental leave for birthing parents, 12 weeks for non‑birthing parents.
• Professional development budget for courses, certifications, and conferences.
• Access to a global network of security experts and industry thought leaders.

How to Apply

If you’re passionate about securing the software supply chain, thrive in a fast‑paced environment, and want to make a real impact, we want to hear from you. Submit your application through our careers portal and join the brighthush team of innovators and defenders.

We celebrate diversity and are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Ready to shape the future of secure software delivery? Apply now and become a brighthushian.