Seasoned Travel Customer Representative – Remote, Client Experience & Itinerary Specialist at brighthush

About brighthush

brighthush is a trailblazing travel agency that turns wanderlust into unforgettable journeys. With a global network of partners, a passion for discovery, and a commitment to personalized service, we craft experiences that resonate long after the trip ends. As a fully remote organization, brighthush empowers its team members to blend creativity, flexibility, and a love for travel into every interaction. If you thrive in a fast‑moving, client‑centric environment and want to help people explore the world on their terms, brighthush is the place for you.

Position Overview

We are looking for a highly motivated Travel Customer Representative to join our dynamic team. In this role, you will be the primary point of contact for clients, guiding them from the initial inquiry through to the final itinerary. You will collaborate closely with our sales, marketing, and operations teams to ensure a seamless, memorable experience for every traveler. This is a remote, full‑time position that offers the freedom to work from anywhere while being part of a supportive, growth‑oriented culture.

Key Responsibilities

• Client Engagement: Communicate with travelers via phone, email, and live chat to understand their preferences, budget, and travel goals.
• Itinerary Design: Leverage deep knowledge of destinations, seasonal trends, and industry resources to craft customized itineraries that exceed expectations.
• Booking & Coordination: Secure flights, accommodations, ground transportation, and activities, ensuring optimal value and seamless integration.
• Customer Support: Provide proactive, responsive service throughout the planning process and during the trip, addressing any issues with speed and professionalism.
• Sales Collaboration: Partner with the sales and marketing teams to promote travel packages, upsell add‑ons, and convert inquiries into bookings.
• Market Intelligence: Stay current on emerging destinations, travel regulations, and industry innovations to continuously refine our offerings.
• Data Management: Maintain accurate client records in our CRM, track booking status, and generate reports for management.
• Team Collaboration: Participate in weekly strategy meetings, share best practices, and contribute to the development of new travel products.

Essential Qualifications

• Minimum of 2 years’ experience in travel customer service, tour operations, or a related field.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Strong organizational and time‑management abilities, with a proven track record of meeting deadlines in a remote setting.
• Self‑motivated, detail‑oriented, and capable of working independently while maintaining high productivity.
• Passion for travel and a genuine desire to help others create memorable experiences.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and booking platforms (e.g., Amadeus, Sabre).
• Basic understanding of travel documentation, visa requirements, and health & safety protocols.

Preferred Qualifications

• Experience with travel technology tools such as GDS, API integrations, or mobile booking apps.
• Background in hospitality, tourism, or event planning.
• Knowledge of sustainable travel practices and eco‑friendly accommodations.
• Previous exposure to high‑volume booking environments or peak season operations.
• Certification in travel or tourism (e.g., Certified Travel Associate, Travel Institute credentials).

Core Skills & Competencies

• Client‑First Mindset: Ability to anticipate needs, personalize solutions, and build lasting relationships.
• Problem‑Solving: Quick thinker who can resolve issues under pressure and find creative alternatives.
• Tech Savvy: Comfortable navigating multiple digital tools, from CRMs to booking engines and communication platforms.
• Adaptability: Thrives in a fast‑changing environment, adjusting priorities as new opportunities or challenges arise.
• Collaboration: Works effectively across departments, sharing insights and aligning on client goals.
• Attention to Detail: Ensures accuracy in itineraries, pricing, and documentation to avoid costly errors.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Travel Customer Representative, you will:

• Progress to a Senior Travel Advisor role, overseeing complex itineraries and mentoring junior staff.
• Transition into product development, shaping new travel packages and experiences.
• Explore leadership tracks in sales, marketing, or operations, leveraging your client‑centric expertise.
• Participate in annual training programs, including industry certifications, language courses, and sustainability workshops.
• Attend virtual conferences, webinars, and networking events to stay connected with global travel trends.

Work Environment & Culture

brighthush’s culture is built on trust, collaboration, and a shared love for exploration. Key highlights include:

• Remote Flexibility: Work from anywhere with a reliable internet connection.
• Inclusive Community: A diverse team that values different perspectives and encourages open dialogue.
• Innovation‑Driven: Continuous improvement mindset, with regular hackathons and idea‑sharing sessions.
• Well‑Being Focus: Mental health resources, virtual fitness challenges, and flexible time off policies.
• Global Collaboration: Cross‑functional teams spanning multiple time zones, fostering a truly international work experience.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary with performance‑based bonuses tied to client satisfaction and booking volume.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including travel days to explore new destinations.
• Discounted travel packages for personal use, allowing you to experience the world at a fraction of the cost.
• Professional development stipend for courses, certifications, and conference attendance.
• Employee referral bonus program and quarterly team recognition events.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a mission to transform how people experience the world. You’ll:

• Work alongside passionate travel experts who are eager to share knowledge and inspire creativity.
• Have the autonomy to design itineraries that reflect your own travel insights and preferences.
• Benefit from a supportive, remote work environment that values work‑life balance.
• Contribute to a company that prioritizes sustainability, ethical tourism, and community impact.
• Grow your career in a company that rewards initiative, innovation, and client success.

Ready to Embark on Your Next Adventure?

If you are a travel enthusiast with a knack for turning dreams into itineraries, we invite you to apply. Bring your expertise, enthusiasm, and commitment to exceptional service to brighthush, and help us create unforgettable journeys for travelers worldwide.