Seasoned Travel Customer Representative – Remote Itinerary Specialist & Client Experience Champion – Elevate Journeys with brighthush

About brighthush

brighthush is more than a travel agency; we are a movement that reimagines how people connect with the world. Founded on the belief that every journey should be a transformative experience, we blend cutting‑edge technology, deep destination expertise, and a passion for storytelling to craft itineraries that resonate with wanderers of all kinds. From the bustling streets of Tokyo to the serene fjords of Norway, our curated experiences go beyond the ordinary, offering travelers a passport to unforgettable moments.

Our remote‑first culture is built on trust, collaboration, and a shared commitment to excellence. Employees work from anywhere in the world, supported by a vibrant digital community that thrives on open communication, continuous learning, and a culture of experimentation. At brighthush, we celebrate diversity, foster inclusion, and empower every team member to bring their authentic self to work.

Why brighthush is the Destination for Your Career

In an industry that is constantly evolving, brighthush stands out as a global leader in experiential travel. We are driven by three core principles:

• Innovation: We invest in the latest booking technologies, AI‑powered recommendation engines, and data analytics to stay ahead of market trends.
• Customer Obsession: Every decision we make is guided by the desire to exceed client expectations and create lasting memories.
• Growth Mindset: We provide structured learning paths, mentorship, and cross‑functional projects that accelerate professional development.

Whether you are a seasoned travel professional or a recent graduate eager to dive into the industry, brighthush offers the resources, mentorship, and autonomy to help you thrive.

Position Overview

We are seeking an experienced Travel Customer Representative who will serve as a trusted advisor to our clients, guiding them from the first inquiry to the final booking and beyond. In this role, you will:

• Build lasting relationships with travelers, understanding their unique preferences, budgets, and travel goals.
• Design personalized itineraries that blend adventure, culture, and comfort, ensuring every detail aligns with client expectations.
• Collaborate closely with our sales, marketing, and operations teams to promote curated packages, upsell add‑ons, and drive revenue growth.
• Maintain a deep knowledge of destinations, seasonal trends, travel regulations, and industry innovations.
• Serve as a brand ambassador, sharing your passion for travel and inspiring clients to explore new horizons.

Key Responsibilities

• Engage with clients via phone, email, live chat, and video calls to capture their travel aspirations and constraints.
• Leverage destination knowledge, seasonal insights, and industry resources to craft itineraries that exceed expectations.
• Coordinate and secure flights, accommodations, ground transportation, and activities, ensuring optimal value and seamless logistics.
• Provide proactive, high‑quality customer service by promptly addressing inquiries, resolving issues, and offering travel advice before, during, and after the trip.
• Collaborate with sales and marketing to promote exclusive packages, upsell add‑ons, and drive revenue growth.
• Maintain up‑to‑date expertise on emerging destinations, travel regulations, and industry innovations to continuously enhance our offerings.
• Document all client interactions and booking details in our CRM, ensuring accurate records and data integrity.
• Participate in regular training sessions, webinars, and industry conferences to sharpen skills and stay current.
• Act as a liaison between clients and internal teams, ensuring smooth communication and timely resolution of any issues.
• Contribute to the development of marketing materials, destination guides, and client-facing content.

Essential Qualifications

• Minimum 2 years of proven experience in travel customer service, booking, or itinerary planning.
• Exceptional communication and interpersonal skills, with the ability to build rapport quickly and professionally.
• Strong organizational and time‑management abilities; capable of juggling multiple clients simultaneously.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote environment.
• Passion for travel and a genuine desire to help others create memorable experiences.
• Proficiency with booking engines, travel APIs, and CRM systems (e.g., Salesforce, HubSpot, or similar).
• Basic understanding of travel documentation, visa requirements, and travel insurance.
• Fluency in English; additional language skills are a plus.

Preferred Qualifications

• Experience with luxury or niche travel segments (e.g., adventure, wellness, culinary).
• Multilingual abilities or fluency in a second language.
• Knowledge of sustainable travel practices and responsible tourism.
• Background in sales or marketing within the travel industry.
• Certifications such as Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).
• Experience with data analytics tools or reporting dashboards.

Core Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs and deliver solutions that delight.
• Analytical Thinking: Evaluate options, compare prices, and recommend the best value.
• Problem‑Solving: Resolve booking complications swiftly and with minimal disruption.
• Technology Savvy: Navigate multiple platforms, troubleshoot issues, and adapt to new tools.
• Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Adaptability: Thrive in a fast‑moving environment with evolving travel trends.
• Attention to Detail: Ensure accuracy in every booking, document, and client interaction.
• Time Management: Prioritize tasks effectively in a remote setting.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the destinations we serve. We offer:

• Structured mentorship programs pairing you with senior travel experts.
• Access to industry conferences, webinars, and workshops.
• Internal mobility across roles such as Sales, Marketing, Operations, and Product Development.
• Clear performance metrics and promotion pathways to senior advisory or managerial positions.
• Support for obtaining professional certifications and advanced training.
• Opportunities to lead projects, contribute to product roadmaps, and influence company strategy.
• Regular feedback loops and performance reviews that focus on growth and development.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant community. We foster:

• Transparent communication through weekly virtual town halls and real‑time collaboration tools.
• Inclusive, diverse teams that celebrate different perspectives and backgrounds.
• A culture of continuous improvement, where ideas are welcomed and experimentation is encouraged.
• Regular virtual social events, wellness challenges, and team‑building activities.
• Access to a digital library of resources, including travel guides, industry reports, and skill‑building courses.
• Flexible work hours that respect personal time and global travel seasons.

Compensation, Perks & Benefits

While specific figures vary by experience, we offer a competitive base salary plus performance‑based incentives. Additional benefits include:

• Fully remote work with flexible hours to support work‑life balance.
• Generous paid time off and a holiday schedule that respects global travel seasons.
• Health, dental, and vision insurance plans.
• Company‑matched 401(k) or equivalent retirement plan.
• Discounted travel packages and exclusive partner perks.
• Annual wellness stipend and access to mental health resources.
• Professional development budget for courses, certifications, and conferences.
• Monthly team‑building stipend for virtual or in‑person gatherings.
• Access to a global network of travel experts and industry partners.

Ready to Shape the Future of Travel?

If you’re passionate about creating unforgettable journeys, thrive in a remote environment, and want to join a forward‑thinking travel agency, brighthush invites you to apply. Bring your expertise, curiosity, and customer‑first mindset to a team that values innovation, collaboration, and personal growth.

Take the next step in your career—apply today and help our clients discover the world in new and exciting ways.