Seasoned Travel Customer Support Specialist – Global Client Experience & Journey Management – Remote, Full‑Time – brighthush
About brighthush
brighthush isn’t just a travel agency; it’s a global movement that redefines how people experience the world. From meticulously curated itineraries that blend adventure with cultural immersion, to award‑winning customer service that turns first‑time travelers into lifelong ambassadors, brighthush is committed to sustainable, purpose‑driven travel. Our mission is simple yet powerful: transform every booking into a memorable adventure and every client interaction into a lasting relationship.
Operating entirely in a fully remote, tech‑savvy environment, brighthush blends the flexibility of a modern workplace with the personal touch of a boutique agency. We believe that exceptional travel begins with exceptional support, and that’s why we’re looking for a dedicated Travel Customer Support Specialist to join our growing team.
Why Join brighthush?
- Remote Flexibility: Work from anywhere with a 100% remote setup and flexible scheduling that adapts to your lifestyle.
- Career Growth: Clear pathways to advance into senior support roles, team leadership, or specialized travel product teams.
- Travel Perks: Exclusive industry discounts, free travel credits, and the chance to experience destinations firsthand.
- Culture of Support: A collaborative, inclusive environment where every voice is heard and continuous learning is encouraged.
- Impactful Work: Every interaction you handle directly enhances our clients’ journeys and strengthens brighthush’s reputation for excellence.
Key Responsibilities
As a Travel Customer Support Specialist at brighthush, you will be the frontline advocate for our clients, ensuring their travel experience is seamless from booking to return. Your day‑to‑day tasks will include:
- Client Communication: Respond promptly and professionally to inquiries via email, phone, and messaging platforms, maintaining a courteous and helpful tone.
- Booking Management: Assist with new reservations, modifications, cancellations, and special requests, using our proprietary booking platform and third‑party systems.
- Information Provision: Deliver accurate, up‑to‑date details on destinations, visa requirements, health advisories, and agency policies.
- Follow‑Up & Satisfaction: Proactively confirm trip details, gather feedback, and ensure overall client satisfaction throughout the travel cycle.
- Problem Resolution: Handle any issues or concerns with empathy, professionalism, and strong problem‑solving skills, escalating when necessary.
- Data Accuracy: Maintain meticulous records in our CRM, ensuring all client interactions and booking changes are logged accurately.
- Continuous Improvement: Provide feedback on process gaps and suggest enhancements to improve the client experience.
- Team Collaboration: Work closely with the Sales, Operations, and Product teams to align on client needs and product offerings.
- Knowledge Sharing: Contribute to the creation of knowledge base articles, FAQs, and training materials for new hires.
Essential Qualifications
- Communication Excellence: Exceptional written and verbal communication skills in English; additional languages are a plus.
- Customer Service Experience: Proven track record in customer‑facing roles, preferably in travel, hospitality, or related industries.
- Organizational Skills: Highly organized, dependable, and detail‑oriented with the ability to manage multiple tasks simultaneously.
- Tech Savvy: Comfortable navigating booking platforms, CRM systems, and collaboration tools; quick to learn new technologies. Apply for this job