Seasoned Turkish‑Speaking Customer Support Specialist – Remote, B2B, iGaming & Digital Services Expert at brighthush

Introduction

In today’s hyper‑connected world, customer support is no longer a back‑office function; it’s the frontline of brand reputation, loyalty, and revenue. At brighthush, we recognize that every interaction is an opportunity to build lasting relationships and to differentiate our clients in a crowded digital marketplace. If you are a passionate, empathetic communicator who thrives in fast‑paced, tech‑driven environments, we invite you to join our remote‑first team and help shape the future of customer experience in the iGaming and digital services sector.

About brighthush

brighthush is a global customer experience powerhouse that blends cutting‑edge technology with human‑centric support. Founded on the belief that “service is an art, not a task,” we partner with world‑class brands to deliver seamless, omnichannel experiences that delight users and drive measurable business outcomes. Our team spans continents, cultures, and time zones, yet we operate as a single, cohesive unit thanks to our robust digital collaboration tools and a shared commitment to excellence.

The Mission

At brighthush, we don’t just close tickets; we build bridges. Our mission is to empower our clients—primarily in the online gaming and digital services industries—to provide world‑class customer experiences that translate into higher retention, increased lifetime value, and a stronger brand voice. As a remote‑first, international team, we combine deep industry expertise with genuine empathy, ensuring that every customer interaction is handled with care, precision, and a personal touch.

What We Do

Our core services include:

• Omnichannel Support: Phone, email, live chat, and social media support across multiple languages.
• Ticket Management & Escalation: Advanced CRM workflows that streamline issue resolution and knowledge sharing.
• Customer Journey Analytics: Data‑driven insights that help clients refine their support strategy and improve satisfaction scores.
• Product & Service Enablement: Training and onboarding for new features, ensuring support teams stay ahead of the curve.

Our clients rely on us to maintain high service levels while scaling rapidly—whether they’re launching a new game, expanding into new markets, or rolling out a major platform upgrade.

Key Responsibilities

• Serve as the first point of contact for Turkish‑speaking customers via phone, email, and chat, ensuring a warm, professional greeting.
• Diagnose and resolve customer inquiries with accuracy and speed, leveraging our CRM and knowledge base.
• Actively listen to customer concerns, demonstrating empathy and a genuine desire to help.
• Document all interactions, outcomes, and follow‑up actions in our CRM system to maintain a single source of truth.
• Collaborate cross‑functionally with product, engineering, and quality assurance teams to resolve complex issues.
• Participate in ongoing training sessions to deepen product knowledge and refine customer service skills.
• Maintain a positive, solution‑oriented attitude, even when handling challenging or escalated situations.
• Adhere to SLA targets and quality metrics, contributing to continuous improvement initiatives.
• Assist in the creation and maintenance of support documentation, FAQs, and self‑service resources.
• Support the rollout of new features and updates by providing frontline feedback to the product team.

Essential Qualifications

• Fluency in Turkish and English, both written and spoken.
• Proven experience in customer support, preferably in B2B or tech‑centric environments.
• Strong communication skills with the ability to convey complex information clearly and concisely.
• Proficiency with computer applications, CRM systems (e.g., Zendesk, Freshdesk), and collaboration tools (Slack, Teams).
• Ability to thrive in a fast‑paced, remote work environment while managing multiple concurrent tasks.
• Excellent problem‑solving skills and a customer‑first mindset.
• Flexibility to work across different time zones, including weekends and holidays as needed.

Preferred Qualifications

• Experience in the online gaming or digital services industry.
• Knowledge of ticketing best practices and customer journey mapping.
• Familiarity with data analytics tools (e.g., Google Analytics, Tableau) to interpret customer metrics.
• Previous exposure to remote team collaboration and asynchronous communication.
• Additional language skills beyond Turkish and English.

Skills & Competencies

• Customer‑Centricity: A genuine passion for helping customers and a drive to exceed expectations.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability: Quick to learn new processes, products, and tools in a dynamic environment.
• Time Management: Efficiently prioritizes tasks and meets deadlines in a remote setting.
• Collaboration: Works seamlessly with cross‑functional teams, sharing insights and feedback.
• Resilience: Maintains composure under pressure and turns challenges into opportunities.
• Continuous Improvement: Seeks feedback, learns from mistakes, and implements best practices.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Support Specialist, you will:

• Progress into senior support roles, such as Team Lead or Support Manager, based on performance and leadership potential.
• Transition into product or quality assurance positions, leveraging your deep customer insights.
• Participate in a structured learning program that includes certifications in customer experience (CX), data analytics, and project management.
• Attend quarterly virtual workshops and industry conferences, keeping you at the forefront of customer support trends.
• Receive mentorship from senior leaders who are committed to your professional development.

Work Environment & Company Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate your personal life and peak productivity times.
• A fully equipped home office stipend to ensure you have the tools you need.
• Regular virtual team‑building events, from game nights to wellness challenges.
• A culture of open feedback, where your voice is heard and your ideas can shape the future of our support strategy.
• Access to a global network of peers, fostering cross‑cultural learning and innovation.

Compensation & Benefits

While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive package that includes:

• Base salary commensurate with your experience and skill set.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and wellness benefits, including mental health support and a wellness stipend.
• Generous paid time off, with a fully paid day off for your birthday month and a €100 gift to celebrate.
• 14 days of fully paid sick leave per year.
• Free online English courses to enhance your language proficiency.
• Complimentary Book Club sessions in Russian & English, fostering continuous learning.
• Access to a curated selection of digital tools and resources that support your professional growth.

How to Apply

Ready to redefine the future of customer experience with brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Highlight any relevant experience in the online gaming or digital services industry, and let us know how you’ve turned customer challenges into opportunities.

Closing

At brighthush, we’re not just building a support team; we’re crafting a community of problem‑solvers who are passionate about delivering exceptional service. If you’re a Turkish‑speaking professional who thrives in a remote, dynamic environment and is eager to make a tangible impact, we want to hear from you. Join us on this exciting journey and help shape the next generation of customer experience excellence.