Seasoned Union Benefits Coordinator – Remote Customer Care & Benefits Administration Specialist – Championing Worker Wellness, Advocacy, and Seamless Benefits Experience for California Union Members at brighthush

Welcome to brighthush – Empowering Union Members Through Exceptional Benefits Support

At brighthush, we’re more than a technology partner; we’re a movement dedicated to transforming the way California’s union members experience health, dental, and life‑insurance benefits. By marrying cutting‑edge digital tools with a human‑centric approach, we ensure that every member receives timely, accurate, and personalized assistance. As a remote Union Benefits Coordinator, you’ll become the trusted bridge between unions and their members, delivering world‑class customer service while navigating the intricate landscape of benefits administration.

Why brighthush?

brighthush is built on three core pillars: innovation, collaboration, and commitment to people. Our remote‑first culture means you can work from anywhere in California, yet you’ll never feel isolated. We celebrate diversity, champion continuous learning, and reward integrity and excellence in everything we do. Join a team that values your expertise, supports your growth, and empowers you to make a real difference.

Key Responsibilities

• Member Support & Engagement: Act as the primary point of contact for union members, answering inquiries about benefits enrollment, claims, eligibility, and plan changes. Use phone, email, chat, and video conferencing to provide clear, empathetic, and timely assistance.
• Benefits Administration: Process benefit enrollment, changes, and cancellations with precision. Coordinate with insurance carriers, payroll departments, and union administrators to guarantee seamless service delivery.
• Data Management & Integrity: Maintain up‑to‑date member records in our CRM and benefits platforms. Conduct regular audits to verify data accuracy and ensure compliance with California labor laws and union regulations.
• Problem Solving & Escalation: Investigate and resolve member issues, escalating complex cases to the appropriate internal teams. Provide transparent updates to members and unions on resolution status.
• Process Improvement: Identify bottlenecks in the benefits workflow and propose solutions to streamline operations. Work cross‑functionally with product, engineering, and compliance teams to implement best practices.
• Reporting & Analytics: Generate weekly and monthly reports on member activity, claim status, and service metrics. Leverage data insights to drive continuous improvement and inform strategic decisions.
• Compliance & Documentation: Stay current on California labor laws, union regulations, and benefits compliance requirements. Ensure all documentation meets legal and internal standards.
• Team Collaboration & Mentorship: Participate in regular virtual team meetings, share knowledge, and mentor new hires. Foster a culture of open communication and mutual support.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in Business, Human Resources, or a related field preferred.
• Minimum of 2 years of experience in customer service, benefits administration, or a related role.
• Strong interpersonal skills with the ability to build rapport quickly and maintain professional relationships.
• Excellent time‑management and organizational skills, capable of juggling multiple priorities in a fast‑paced environment.
• Basic computer proficiency: comfortable using brighthush, brighthush, and CRM systems.
• Proficiency in English, both written and spoken. Additional languages are a plus.
• Self‑motivated, proactive, and comfortable working independently from a home office.

Preferred Qualifications

• Experience working with union members or in a union‑related environment.
• Knowledge of California labor and benefits regulations.
• Familiarity with benefits platforms such as brighthush, brighthush, or similar systems.
• Previous experience in a remote work setting, demonstrating strong self‑discipline and communication skills.
• Certification in HR or benefits administration (e.g., brighthush, brighthush, or equivalent).

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to improve member experience.
• Analytical Thinking: Ability to interpret data, spot trends, and recommend actionable solutions.
• Communication: Clear, concise, and empathetic communication across multiple channels (phone, email, chat).
• Problem‑Solving: Creative and resourceful approach to resolving complex issues.
• Adaptability: Comfortable with change and able to thrive in a dynamic, evolving environment.
• Team Player: Collaborative mindset, willing to share knowledge and support colleagues.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Union Benefits Coordinator, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on benefits regulations, technology tools, and customer service best practices.
• Opportunities to cross‑train in related areas such as HR, payroll, or union relations.
• A clear career ladder that can lead to roles such as Senior Benefits Specialist, Benefits Program Manager, or Union Relations Lead.
• Access to industry conferences, webinars, and professional development courses.
• Annual performance reviews that focus on growth, skill development, and career aspirations.

Work Environment & Company Culture

brighthush’s culture is built on trust, transparency, and a shared commitment to excellence. We offer:

• Fully remote work with flexible hours that respect your personal and family commitments.
• A collaborative virtual environment with regular team huddles, brainstorming sessions, and social events.
• A supportive leadership team that values feedback and encourages innovation.
• Inclusive policies that celebrate diversity and promote equity across all levels of the organization.
• Monthly virtual wellness challenges, mindfulness sessions, and access to mental‑health resources.
• Annual company retreats (when safe) that bring the remote team together for team building and strategy planning.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer a competitive salary package that includes:

• Health, dental, and vision insurance plans with generous coverage options.
• Flexible spending accounts (FSA) and health savings accounts (HSA) to help manage out‑of‑pocket costs.
• Paid time off (PTO) and paid holidays to support work‑life balance.
• 401(k) retirement plan with company match.
• Professional development stipend to support courses, certifications, or conferences.
• Home office stipend to ensure you have the tools you need to work effectively from home.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Employee referral bonus program and quarterly recognition awards.

Ready to Make an Impact?

If you’re passionate about customer service, benefits administration, and making a tangible difference in the lives of union members, brighthush invites you to apply for the Union Benefits Coordinator role. Join a team that values your expertise, supports your growth, and empowers you to deliver outstanding service—all from the comfort of your own home.

Click the link below to submit your application and take the first step toward a rewarding career with brighthush.