Seasoned Union Benefits Coordinator – Remote Customer Care Specialist Supporting California Union Members at brighthush

Welcome to brighthush: Empowering California’s Union Workforce

At brighthush, we are on a mission to transform how union members access, understand, and benefit from their collective agreements. By partnering with a diverse portfolio of California unions, we streamline benefits administration, elevate member satisfaction, and champion a culture of transparency and support. Our remote-first philosophy, born during the COVID‑19 era, has allowed us to assemble a flexible, high‑performance team that thrives on collaboration, innovation, and an unwavering commitment to service excellence.

Why brighthush is the Ideal Place to Grow Your Career

When you join brighthush, you become part of a forward‑thinking organization that values every employee’s voice. We offer:

• Full‑time remote work with flexible hours that respect your work‑life balance.
• Competitive medical, dental, and vision benefits that cover you and your family.
• Clear career pathways through mentorship, cross‑functional projects, and continuous learning.
• A culture that celebrates diversity, equity, and inclusion—every team member is encouraged to bring their authentic self to work.
• Access to professional development resources, including certifications, workshops, and tuition reimbursement.

Key Responsibilities – Your Impact as a Union Benefits Coordinator

As the frontline advocate for union members, you will ensure they receive the benefits they are entitled to while fostering a positive, member‑centric experience. Your day‑to‑day tasks will include:

• Serving as the primary point of contact for union members, answering inquiries via phone, email, and chat with empathy and accuracy.
• Processing benefit enrollment, changes, and cancellations in our secure, cloud‑based system.
• Collaborating with union partners to understand member needs, resolve issues, and improve service delivery.
• Maintaining up‑to‑date knowledge of benefit plans, policy changes, and regulatory requirements.
• Tracking member usage metrics, generating reports, and identifying trends to inform process improvements.
• Escalating complex cases to senior staff and ensuring timely resolution.
• Participating in continuous improvement initiatives, such as workflow automation and knowledge base updates.
• Actively contributing to the development of training materials and onboarding resources for new hires.
• Representing brighthush at union meetings, webinars, and industry conferences to stay connected with the community.

Essential Qualifications – What We Expect

We are looking for candidates who bring a blend of customer service expertise, technical aptitude, and a passion for helping others. The following qualifications are essential:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a benefits or insurance context.
• Strong interpersonal skills with the ability to build rapport quickly and maintain professionalism.
• Excellent time‑management skills—capable of juggling multiple inquiries while meeting deadlines.
• Basic computer literacy: comfortable with Microsoft Office, Google Workspace, and CRM platforms.
• Fluency in English; bilingual proficiency (Spanish, Tagalog, or other languages) is a plus.

Preferred Qualifications – What Will Set You Apart

While not mandatory, the following qualifications will give you a competitive edge:

• Experience working with union members or in a union environment.
• Knowledge of California labor laws and benefits regulations.
• Familiarity with benefits administration software (e.g., brighthush, brighthush, or similar).
• Previous remote work experience with proven self‑motivation and discipline.
• Strong analytical skills—capable of interpreting data to drive process improvements.

Core Skills & Competencies – What Success Looks Like at brighthush

Success at brighthush requires a blend of soft and hard skills. We value:

• Customer‑Centric Mindset – always putting the member’s needs first.
• Communication Excellence – clear, concise, and empathetic communication across all channels.
• Problem‑Solving Ability – turning challenges into opportunities for improvement.
• Adaptability – thriving in a fast‑paced, evolving remote environment.
• Team Collaboration – working effectively with cross‑functional teams, even across time zones.
• Attention to Detail – ensuring accuracy in every member interaction and data entry.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe that growth is a shared journey. As a Union Benefits Coordinator, you will:

• Progress into senior benefits roles, such as Benefits Analyst or Benefits Manager.
• Take on project leadership, driving initiatives that shape the future of benefits delivery.
• Access internal training programs covering benefits law, data analytics, and customer experience.
• Earn industry certifications (e.g., Certified Benefits Professional) through our tuition reimbursement plan.
• Receive mentorship from seasoned professionals who are passionate about career development.
• Participate in cross‑departmental task forces that influence company strategy and policy.

Work Environment & Company Culture – What It’s Like to Work at brighthush

brighthush is built on a foundation of trust, flexibility, and continuous improvement. Our remote‑first culture means:

• Work from anywhere in California—no commute, no office constraints.
• Flexible scheduling that respects personal commitments while ensuring coverage for union members.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events to foster connection.
• Transparent communication from leadership, with quarterly town halls and open Q&A sessions.
• A culture of recognition—monthly shout‑outs, peer awards, and a robust employee referral program.
• Access to a digital collaboration hub that supports real‑time communication and project management.

Compensation, Perks, and Benefits – What We Offer

While specific salary ranges are tailored to experience and qualifications, brighthush offers:

• Competitive base salary aligned with industry standards.
• Comprehensive medical, dental, and vision plans.
• 401(k) plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Flexible work hours and remote work stipend.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including mental health resources and fitness stipends.
• Annual performance bonuses and spot awards for exceptional contributions.
• Access to a company‑wide learning platform with courses on leadership, technology, and industry trends.

How to Apply – Join the brighthush Team

Ready to make a difference in the lives of union members while advancing your career? Submit your resume and a cover letter highlighting your customer service experience and why you’re excited about the Union Benefits Coordinator role at brighthush. We look forward to welcoming you to our team!