Seasoned Virtual Assistant – Client Services & Operations – Remote, Growth‑Driven Travel Experience Company

About brighthush

brighthush is a fast‑growing, client‑centric travel experience company that turns ordinary journeys into unforgettable memories. With a focus on personalized itineraries, meticulous planning, and exceptional customer support, we empower travelers to explore the world with confidence and ease. Our team thrives on creativity, collaboration, and a relentless commitment to delivering delight at every touchpoint.

Why Join brighthush?

• Remote, flexible work environment: Work from anywhere, on a schedule that fits your life.
• Career growth in a dynamic industry: As brighthush expands, you’ll have the chance to take on new responsibilities, lead projects, and shape the future of our operations.
• Professional development: Access to training in customer experience, digital tools, and project management.
• Collaborative culture: A supportive, inclusive team that values your ideas and celebrates successes together.
• Competitive compensation: $25,000–$45,000 annually, commensurate with experience, plus performance‑based incentives.
• Benefits package: Health & wellness resources, paid time off, and a generous holiday allowance.

Position Overview

We are seeking a highly organized, proactive Virtual Assistant to become the backbone of our client services and operations. In this part‑time contractor role, you will manage daily administrative tasks, coordinate client communications, and support the smooth functioning of our business processes. Your attention to detail and passion for customer experience will help us maintain the high standards that set brighthush apart in the travel industry.

Key Responsibilities

• Client Communication: Respond promptly to client inquiries via email and messaging platforms, ensuring clarity, professionalism, and a friendly tone.
• Calendar & Appointment Management: Schedule, reschedule, and confirm appointments for our travel planners and clients, sending timely reminders and follow‑ups.
• CRM & Data Management: Maintain accurate client records in our CRM, track leads, and log all interactions to support sales and service teams.
• Document & System Organization: Create, update, and archive spreadsheets, documents, and internal systems to keep information accessible and up‑to‑date.
• Onboarding Support: Guide new clients through the onboarding process, ensuring they receive all necessary information and resources.
• Administrative Operations: Handle day‑to‑day tasks such as expense tracking, invoice processing, and travel document coordination.
• Social Media & Content Coordination: Assist with scheduling posts, curating content, and organizing media assets for our social channels.
• Customer Service Excellence: Deliver timely, courteous communication that reflects brighthush’s brand values and enhances client satisfaction.

Essential Qualifications

• Proven experience in administrative support, customer service, or virtual assistance.
• Strong written and verbal communication skills in English.
• Exceptional organizational abilities and meticulous attention to detail.
• Self‑motivated with the capacity to manage multiple tasks independently.
• Proficiency with Google Workspace (Docs, Sheets, Calendar, Drive) and other online collaboration tools.
• Reliable high‑speed internet connection and a dedicated computer.

Preferred Qualifications

• Bilingual proficiency in English and Spanish.
• Experience using CRM platforms such as HubSpot, Salesforce, or Zoho.
• Background supporting small businesses or entrepreneurs.
• Basic knowledge of Canva and familiarity with major social media platforms.

Core Skills & Competencies

• Communication: Clear, concise, and professional in all written and verbal interactions.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast‑paced environment.
• Tech Savvy: Comfortable learning new software and troubleshooting technical issues.
• Problem‑Solving: Proactive in identifying challenges and proposing effective solutions.
• Customer‑Centric Mindset: Passion for creating positive experiences and exceeding client expectations.
• Team Collaboration: Works well with remote teams, sharing information and supporting colleagues.

Career Growth & Learning Opportunities

At brighthush, your role as a Virtual Assistant is just the beginning. As the company scales, you’ll have opportunities to:

• Lead projects that streamline operations and improve client workflows.
• Transition into a Client Success Manager or Operations Coordinator role.
• Develop expertise in travel industry tools, itinerary planning software, and customer relationship management.
• Participate in cross‑functional training sessions covering marketing, finance, and product development.
• Earn certifications in project management, digital marketing, or customer experience.

Work Environment & Culture

brighthush embraces a culture of flexibility, innovation, and mutual respect. Our remote team collaborates through video calls, chat, and shared documents, ensuring everyone stays connected and aligned. We celebrate diversity, encourage continuous learning, and reward creativity. Whether you’re a seasoned professional or a recent graduate, you’ll find a welcoming environment that values your contributions.

Compensation, Perks & Benefits

• Competitive Salary: $25,000–$45,000 annually, based on experience and performance.
• Performance Bonuses: Incentives tied to client satisfaction metrics and operational efficiency.
• Flexible Hours: Part‑time contractor status with the freedom to set your own schedule.
• Remote Work: Work from home or any location with a reliable internet connection.
• Professional Development: Access to online courses, webinars, and industry conferences.
• Health & Wellness Resources: Digital wellness programs and mental health support.
• Paid Time Off: Generous vacation policy and paid holidays.

How to Apply

If you’re ready to bring your organizational expertise and customer‑first mindset to a growing travel experience company, we’d love to hear from you. Submit your resume, a brief cover letter outlining your relevant experience, and any portfolio samples that showcase your administrative or customer service skills.

Join brighthush and help us create unforgettable journeys for travelers worldwide—one client at a time.