Seasoned Virtual Assistant & Customer Success Lead – Fulfilment & Global Operations Champion for a Rapidly Growing DeFi Education Platform at brighthush

About brighthush

brighthush isn’t just a company – it’s a global movement reshaping how people learn about decentralized finance (DeFi) and Web3 technologies. Founded by two visionary entrepreneurs, we have grown into a vibrant community of over 150 professionals who are passionate about empowering investors worldwide. Our mission is crystal clear: to become the gold standard for DeFi education, equipping thousands of learners with the knowledge and confidence to navigate the digital finance landscape.

Operating on a bootstrapped model, brighthush is on track to generate an impressive $50 million in revenue this year alone. This rapid growth is matched only by our unwavering commitment to delivering unparalleled resources, cutting‑edge technology, and a supportive community that nurtures long‑term success for our members. At brighthush, we don’t just teach; we cultivate a powerhouse of knowledge, innovation, and collaboration that fuels the future of finance.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re contributing to a movement that is redefining what’s possible in DeFi and Web3. Our culture is built on:

• Global Impact: You’ll help thousands of learners worldwide unlock the potential of decentralized finance.
• Innovation at Scale: Work with cutting‑edge platforms like brighthush, brighthush, and brighthush to streamline operations and elevate the learning experience.
• Diverse, Remote Team: Collaborate with colleagues across 30+ countries, all working from their own unique environments.
• Continuous Growth: Access to mentorship, professional development, and the chance to shape the future of DeFi education.

Key Responsibilities

As a Virtual Assistant & Customer Success Lead – Fulfilment, you will be the backbone of our day‑to‑day operations, ensuring seamless communication, efficient project execution, and exceptional customer support. Your role will encompass:

• Managing high‑volume email and communication channels, prioritizing inquiries, and maintaining a professional tone.
• Handling customer query escalations with empathy and efficiency, turning challenges into opportunities for delight.
• Assisting with refund requests, documenting processes, and ensuring compliance with company policies.
• Drafting clear, concise reports and engaging presentations for internal stakeholders and external partners.
• Maintaining consistent communication with customers, providing updates, and ensuring a smooth onboarding experience.
• Performing general administrative duties such as calendar management, travel coordination, and resource organization.
• Supporting customer onboarding by coordinating welcome packets, account setup, and training sessions.
• Organizing webinars, setting up brighthush calls, and providing live chat support during sessions to ensure flawless delivery.
• Collaborating with project managers on brighthush content uploads, access management, and member gating to keep our community platform running flawlessly.
• Updating and maintaining Excel dashboards that track key metrics, project timelines, and resource allocation.

Additional Impact Areas

• Act as the primary liaison between the community and the product team, feeding user insights that drive feature enhancements.
• Develop and refine SOPs for customer support, onboarding, and content management to increase efficiency and consistency.
• Lead quarterly customer satisfaction surveys, analyze results, and propose actionable improvements.
• Coordinate cross‑functional initiatives such as marketing campaigns, product launches, and community events.
• Monitor and report on key performance indicators (KPIs) related to customer retention, churn, and engagement.

Essential Qualifications

We’re looking for a candidate who brings a blend of experience, skill, and passion for customer success in a fast‑paced, tech‑driven environment:

• Proven Virtual Assistant Experience: Minimum 2 years in a virtual or remote administrative role, preferably within the fintech or education sector.
• Customer Service Expertise: Demonstrated ability to resolve complex issues, manage escalations, and deliver outstanding service.
• English Proficiency: Native speaker or equivalent professional level; written and verbal communication must be flawless.
• Experience with brighthush (brighthush, brighthush, brighthush) and brighthush suites.
• Familiarity with brighthush or similar community management platforms is a plus.
• Strong organizational and time‑management skills, with the ability to juggle multiple priorities simultaneously.
• High school diploma required; additional qualifications in administration, executive assistance, or project coordination are highly desirable.
• Located in South America (or willing to relocate within the region).

Preferred Qualifications & Skills

• Knowledge of DeFi, blockchain, or cryptocurrency concepts—understanding the ecosystem will help you better support our community.
• Experience with project management tools (e.g., brighthush, brighthush, brighthush) and brighthush systems.
• Proficiency in data analysis and reporting, with a knack for turning numbers into actionable insights.
• Strong interpersonal skills, with the ability to build rapport across diverse teams and stakeholders.
• Adaptability and resilience—thriving in a dynamic, evolving environment where priorities shift quickly.
• Passion for continuous learning and staying ahead of industry trends.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as important as the work you do. We offer:

• Mentorship programs pairing you with senior leaders in DeFi education and technology.
• Access to industry conferences, webinars, and workshops—both virtual and in‑person.
• Structured learning paths in project management, community building, and fintech innovation.
• Clear advancement tracks—from Virtual Assistant to Senior Operations Coordinator, and beyond.
• Opportunities to lead initiatives, propose new processes, and influence product development.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the world, as long as you’re in South America. We value:

• Flexibility: Set your own hours around core collaboration windows.
• Transparency: Open communication channels, regular all‑hands meetings, and a culture of feedback.
• Diversity: A team that spans 30+ countries, bringing a wealth of perspectives and experiences.
• Collaboration: Cross‑functional teamwork that encourages idea sharing and collective problem solving.
• Well‑being: Unlimited paid time off, mental health resources, and a supportive community that cares about your success.

Compensation & Benefits

• Competitive salary package commensurate with experience and market standards.
• Full‑time position with a flexible schedule.
• Unlimited paid time off (PTO) to support work‑life balance.
• Team off‑sites and virtual social events to foster camaraderie.
• Remote work from anywhere in South America, with occasional travel to regional hubs for team gatherings.
• Access to a comprehensive benefits package, including health insurance options and professional development stipends.

How to Apply

Ready to make a tangible impact in the world of DeFi education? Submit your resume in English, along with a brief cover letter outlining why you’re the perfect fit for brighthush. Highlight your experience in virtual assistance, customer success, and any exposure to DeFi or blockchain ecosystems. We look forward to learning how your skills and passion align with our mission to empower learners worldwide.