Seasoned Virtual Customer Service Representative – Telehealth Weight‑Loss Care (GLP‑1) – Remote, Full‑Time, Pacific Time – Join brighthush

About brighthush

brighthush is a trailblazer in the evolving landscape of digital health, redefining how people achieve lasting weight‑loss success through the power of telehealth. Our mission is simple yet ambitious: to make high‑quality, evidence‑based weight‑loss care accessible, affordable, and compassionate for every individual, regardless of where they live. By leveraging cutting‑edge GLP‑1 therapies—Semaglutide and Tirzepatide—delivered via a seamless subscription model, we empower patients to reach their goals from the comfort of their homes.

With a nationwide reach that spans every U.S. state, brighthush offers fully remote onboarding, personalized treatment management, and reliable medication delivery. Today, we proudly support over 2,000 active patients and welcome roughly 30 new members each day, all while maintaining a patient‑centric culture that places empathy at the core of everything we do.

Why This Role Matters

As a Virtual Customer Service Representative at brighthush, you will be the frontline advocate for our patients. Your interactions will shape their experience, influence their outcomes, and ultimately drive the success of our telehealth ecosystem. In a fast‑paced, data‑driven environment, you will have the opportunity to make a tangible difference in people’s lives by guiding them through every step of their weight‑loss journey.

Key Responsibilities

Your day‑to‑day tasks will include:

• Patient Intake & Data Management: Accurately complete intake forms, verify patient information, and enter data into our CRM (Monday.com) and RX portal. Ensure data integrity and compliance with privacy regulations.
• Appointment Scheduling: Coordinate virtual visits with providers, manage calendar availability, and send reminders via email, SMS, or instant messaging. Optimize scheduling to maximize provider efficiency.
• Medication Coordination: Upload prescription details, submit medication orders, and track shipment status through the FedEx Tracking System. Resolve any delivery or prescription issues promptly.
• Communication & Support: Respond to patient inquiries—FAQs, concerns, feedback—across multiple channels (phone, email, chat) with professionalism and clarity. Provide accurate information and empathetic guidance.
• Follow‑Up & Compliance: Ensure timely follow‑ups on medication refills, lab results, and treatment milestones. Maintain meticulous records and flag any compliance risks.
• Team Collaboration: Work closely with providers, pharmacists, and logistics staff to resolve issues and improve patient experience. Share insights and best practices across departments.
• Ad Hoc Projects: Participate in process improvement initiatives, data audits, and special campaigns as needed. Contribute to continuous improvement of our operations.

Essential Qualifications

To excel in this role, you should bring:

• Minimum 1 year of proven experience as a Customer Service Representative in a B2C or B2B setting.
• Fluent English communication—both written and verbal—at least at B2 level.
• Strong phone etiquette, email professionalism, and instant messaging proficiency.
• Excellent organizational and time‑management skills, with the ability to juggle multiple priorities.
• Tech‑savvy mindset: comfortable with desktop sharing, cloud services, CRM systems, and VoIP.
• Proficiency in word‑processing and spreadsheet tools (e.g., Microsoft Office).
• Experience with online calendars and scheduling platforms (e.g., Google Calendar).
• Proactive, confident, and detail‑oriented with a customer‑first attitude.
• Availability to work a graveyard shift (8:00 AM–5:00 PM PST).

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Prior experience in healthcare or telehealth customer support.
• Familiarity with GLP‑1 medications or weight‑loss treatment protocols.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience using Monday.com, RX portals, or similar platforms.
• Multilingual abilities—especially Spanish—are a plus.

Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and analytical skills:

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help patients succeed.
• Communication Excellence: Clear, concise, and compassionate written and verbal communication.
• Problem‑Solving: Ability to troubleshoot issues quickly and propose effective solutions.
• Adaptability: Comfortable with evolving processes, new technologies, and changing patient needs.
• Data Integrity: Meticulous attention to detail in data entry and record keeping.
• Team Collaboration: Willingness to collaborate across departments and share insights.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow in your role, you’ll have access to:

• Structured onboarding and continuous training programs covering telehealth best practices, medication protocols, and compliance.
• Mentorship from senior customer success managers and clinical staff.
• Opportunities to transition into specialized roles—such as Patient Success Manager, Clinical Coordinator, or Operations Lead.
• Regular performance reviews with clear pathways for advancement and salary increases.
• Access to industry conferences, webinars, and certifications in healthcare customer service.

Work Environment & Company Culture

brighthush thrives on a culture of inclusivity, innovation, and impact. Key highlights include:

• Fully Remote: Work from anywhere in the U.S. with a flexible schedule that respects work‑life balance.
• Collaborative virtual teams that celebrate successes and support each other through challenges.
• Regular virtual town halls, team‑building events, and wellness initiatives.
• A commitment to diversity, equity, and inclusion—every voice is valued and heard.
• Transparent communication from leadership, ensuring you’re always in the loop.

Compensation & Benefits

We offer a competitive compensation package designed to reward your expertise and dedication:

• Base salary ranging from $28,000 to $30,000 per year, commensurate with experience.
• Performance‑based incentives that recognize outstanding service and patient satisfaction.
• Health insurance (HMO) covering you and your family.
• Paid training and professional development courses.
• Paid holidays, overtime pay, and flexible time‑off policies.
• Access to a 100% work‑from‑home setup, including a stipend for home office equipment.
• Inclusive culture initiatives, such as employee resource groups and community outreach programs.

Technical Requirements

To perform your duties effectively, you’ll need the following:

• USB headset with noise cancellation.
• Working webcam.
• Computer with at least a 1.8 GHz processor and 4 GB RAM.
• Stable internet connection with a minimum speed of 25 Mbps (cable preferred).

How to Apply

Ready to join a mission‑driven team that’s changing the face of weight‑loss care? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to this role

Conclusion

At brighthush, you’ll be more than just a customer service representative—you’ll be a catalyst for positive change in people’s lives. If you’re eager to combine your communication skills with a passion for health and wellness, we invite you to apply today. Together, we’ll help patients achieve their best selves, one conversation at a time.