Remote Position
Seeking Bilingual Virtual Assistant Agency (Healthcare / Chiropractic
🌍 Remote · United States
💼 Full-time
Artisan Chiropractic Clinic is seeking a professional Virtual Assistant Agency to provide ongoing bilingual (English/Spanish) administrative and patient communication support for our multi-location chiropractic practice in the DMV area. This is a remote partnership opportunity for an agency capable of staffing coverage during our operating hours. ⸻ Required Coverage
- Monday – Friday: 8:00 AM – 7:00 PM (Eastern Time)
- Saturday: 8:00 AM – 1:30 PM (Eastern Time)
Agency staff may operate from any time zone, provided quality coverage aligns with Eastern Time. ⸻ Required Qualifications (Non-Negotiable)
- Agency must provide bilingual English & Spanish-speaking virtual assistants
- Strong verbal communication skills
- Experience in healthcare, medical scheduling, or chiropractic offices preferred
- Ability to handle high call volumes professionally
- Familiarity with HIPAA-compliant communication practices
- Experience using EHR systems (ChiroTouch preferred; training provided)
- Ability to generate daily/weekly activity reports
⸻ Scope of Responsibilities Agency-provided VAs will be responsible for: Answering inbound calls for multiple clinic locations
- Scheduling patients (health insurance, personal injury, cash patients)
- Understanding deductibles and copays (training provided)
- Managing and updating appointment calendars
- Calling patients from “floating lists” to schedule appointments
- Responding to text messages
- Communicating urgent updates to clinic offices (e.g., late arrivals)
- Documenting all communication accurately in ChiroTouch
- Providing regular reporting on:
Calls handled
- Appointments scheduled
- Follow-up outcomes
⸻ What We’re Looking For in an Agency Partner
- Structured staffing and backup coverage
- Consistent quality control processes
- Clear management structure
- Ongoing communication with clinic leadership
- Scalable support as we grow
⸻ To Apply Please provide:
- Agency overview
- Location(s) of staff
- Experience in healthcare support
- Pricing structure (hourly or monthly retainer)
- Staffing model (dedicated VA vs pooled team)
- References (if available)