Senior Account Manager

Company Description

Riccelli Enterprises Inc. is a growing organization that provides services and solutions to clients across diverse industries. The company values long-term partnerships, reliable service delivery, and a strong focus on customer satisfaction. Team members work collaboratively to support clients with tailored solutions that meet both operational and strategic needs. Riccelli Enterprises Inc. promotes a culture of integrity, accountability, and continuous improvement. The company supports flexible work arrangements and modern tools to help team members succeed in remote and hybrid environments. Role Description The Senior Account Manager is a part-time, remote role responsible for overseeing key client relationships and ensuring high levels of service and satisfaction. This role includes managing client accounts, acting as a primary point of contact, and responding promptly to client inquiries and issues. The Senior Account Manager will coordinate with internal teams to support project delivery, monitor account performance, and identify opportunities to expand services. Day-to-day activities involve preparing reports, conducting virtual meetings, reviewing contracts or proposals, and maintaining accurate records in CRM or account management tools. The role also includes contributing to process improvements, supporting renewal and upsell activities, and collaborating with leadership on account strategy.

Qualifications

Strong account management and client relationship skills, including experience serving as a primary contact for key accounts. Demonstrated ability in communication, negotiation, and conflict resolution with internal and external stakeholders. Proficiency with CRM systems, remote collaboration tools, and basic office software (e.g., email, spreadsheets, presentations). Solid organizational and time-management skills with the ability to prioritize multiple accounts and deadlines in a part-time schedule. Experience analyzing account performance, preparing reports, and using data to drive decisions and recommendations. Ability to work independently in a remote environment while maintaining responsiveness and reliability. Prior experience in account management, customer success, or sales, preferably in a B2B environment. Relevant education such as an associate or bachelor’s degree in business, communications, or a related field, or equivalent practical experience.