Senior Account Manager – Customer Success & Strategic Partnerships – Veterinary Software & Pet Care Solutions at brighthush
About brighthush
brighthush is at the forefront of transforming the animal health industry, a $50 billion‑plus market that touches the lives of millions of pets and the veterinarians who care for them. Our integrated suite of platforms—ranging from a market‑leading procurement marketplace to an ultra‑modern home‑delivery e‑commerce experience and a next‑generation practice management system—empowers veterinary hospitals across all 50 states to focus on what matters most: patient care.
Backed by Y Combinator and top venture investors from Silicon Valley, New York, and Miami, brighthush is a fast‑growing, mission‑driven company that is redefining how veterinary organizations operate. We are looking for talented, passionate individuals who want to help shape the future of veterinary care and make a tangible difference in the lives of pets and their owners.
About the Role
As a Senior Account Manager – Customer Success & Strategic Partnerships on brighthush’s B2B accounts team, you will be the primary liaison for our largest brand partners—leading animal health pharmaceutical, nutraceutical, diagnostic laboratory, and prescription diet companies. These partners rely on brighthush to deliver a seamless, technology‑enabled supply chain that ensures veterinarians have the products they need to treat patients efficiently.
In addition to supply chain management, our partners advertise and run campaigns on brighthush’s e‑commerce platform, leveraging real‑time loyalty measurement, visual analytics, and sales enablement tools. You will be their main point of contact, ensuring they extract maximum value from our technology and services.
Collaborating closely with our Data Science team, you will shape campaign strategy, analyze results, and recommend next steps. You will also onboard new stakeholders, train partners on best practices, and continuously deepen relationships to unlock new opportunities.
Key Responsibilities
- Serve as the primary point of contact for day‑to‑day partner communication and account oversight.
- Leverage data to build strategic media plans and proposals that align with partner objectives.
- Project‑manage strategy implementation and campaign execution, ensuring all requirements and deadlines are met.
- Generate and analyze campaign reporting, translating data into clear insights and actionable recommendations.
- Lead business reviews and strategic check‑ins, both virtually and on‑site, to demonstrate the value partners receive from brighthush.
- Create compelling presentations that showcase results, insights, and future opportunities.
- Set meeting agendas, send follow‑ups with next steps, and keep internal and external stakeholders aligned.
- Onboard new partners, train stakeholders on best practices, and proactively address gaps before they become issues.
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