Senior Technical Customer Support Advisor – Touchless Prior Authorization Solutions & Cloud Integration Specialist at brighthush

About brighthush

brighthush is a trailblazing technology partner dedicated to transforming the way healthcare organizations manage complex processes like prior authorizations. By harnessing cutting‑edge cloud platforms, secure data pipelines, and intelligent automation, we empower clinicians, payers, and patients to focus on what matters most: delivering high‑quality care efficiently and transparently. Our mission is simple yet ambitious—make healthcare workflows smarter, faster, and more reliable for everyone involved.

Role Overview

As a Senior Technical Customer Support Advisor at brighthush, you will be the linchpin between our clients and the technology that powers their day‑to‑day operations. You’ll configure, support, and continuously optimize our proprietary touchless prior authorization solution, ensuring seamless integration across multiple systems and data sources. Your deep technical expertise, combined with a passion for problem‑solving, will help us elevate platform stability, improve client outcomes, and shape the future of healthcare technology.

Why brighthush?

• Work on high‑impact projects that directly influence patient access to care.
• Collaborate with a cross‑functional team of engineers, product managers, and client success leaders.
• Enjoy a flexible work environment that supports remote work and a healthy work‑life balance.
• Benefit from continuous learning opportunities, including certifications, workshops, and mentorship.
• Be part of an inclusive culture that values curiosity, persistence, and compassionate problem‑solving.

Key Responsibilities

• Configuration & Optimization: Deploy, configure, and fine‑tune the touchless prior authorization platform for diverse client environments, ensuring optimal performance and reliability.
• Issue Investigation & Resolution: Diagnose complex technical problems involving data transmission, storage, mapping, and selection across multiple healthcare systems.
• Root Cause Analysis: Identify underlying causes of system instability, recommend sustainable fixes, and collaborate with engineering to implement long‑term solutions.
• Data Analysis: Craft SQL queries and leverage database tools to validate system behavior, analyze performance metrics, and support troubleshooting efforts.
• Cloud Operations: Operate within a cloud‑based environment (Azure, AWS, or GCP), accessing data, monitoring application health, and ensuring secure connectivity.
• Security & Compliance: Establish and maintain secure data transmission channels (VPN, HTTPS, TLS), ensuring adherence to HIPAA and other regulatory standards.
• Cross‑Functional Collaboration: Partner with Engineering, QA, PM, Account Management, and client teams to resolve incidents and deliver enhancements.
• Ticket Management: Use Jira and Salesforce to create, track, and close support tickets, documenting root causes and resolution steps.
• Documentation & Knowledge Sharing: Produce clear, concise technical documentation for internal teams, clients, and stakeholders.
• Client Communication: Translate complex technical concepts into actionable insights for non‑technical audiences, fostering trust and transparency.
• Continuous Improvement: Contribute ideas to product roadmap, propose new features, and help shape the next generation of healthcare solutions.

Essential Qualifications

• Minimum 3 years of experience in application support, configuration, or troubleshooting of enterprise software.
• Proven track record resolving complex issues in environments that handle sensitive or confidential data.
• Strong SQL skills—capable of writing and optimizing queries in PostgreSQL, Microsoft SQL Server, or equivalent.
• Hands‑on experience with cloud services (Azure, AWS, or GCP) and related tooling.
• Deep understanding of data storage, system mappings, integrations, and data‑use requirements.
• Excellent written and verbal communication skills, with the ability to explain technical details to diverse audiences.
• Self‑motivated problem‑solver who can manage competing priorities in a fast‑paced environment.
• Demonstrated curiosity, persistence, and patience when navigating multi‑system challenges.

Preferred Qualifications

• Experience supporting healthcare applications or prior authorization solutions.
• Familiarity with interface engines such as Mirth Connect, Orion Rhapsody, or Cloverleaf.
• Hands‑on experience with Microsoft Azure, including Azure Functions, Logic Apps, or App Service.
• Knowledge of containerization (Docker) and orchestration (Kubernetes).
• Proficiency in JavaScript or another scripting language (Python, PowerShell).
• Experience with healthcare data integrations, HL7, FHIR, or related standards.
• Proficiency using Jira and Salesforce for ticketing and issue resolution.

Skills & Competencies

• Technical troubleshooting and analytical thinking.
• Strong command of relational databases and query optimization.
• Cloud architecture fundamentals and security best practices.
• Effective communication across technical and non‑technical stakeholders.
• Project management and prioritization in a dynamic environment.
• Collaboration and teamwork across cross‑functional groups.
• Adaptability to evolving technologies and industry standards.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in your professional development. You’ll have access to:

• Paid certifications in cloud platforms, database technologies, and healthcare interoperability.
• Mentorship programs pairing you with senior engineers and product leaders.
• Internal knowledge‑sharing sessions, hackathons, and innovation challenges.
• Clear career pathways—from Support Engineer to Technical Lead, Product Manager, or Cloud Architect.
• Opportunities to contribute to open‑source projects and industry consortia.

Work Environment & Culture

brighthush champions a culture of inclusion, curiosity, and continuous improvement. We value:

• Flexibility: Remote work options with a robust home‑office stipend and reliable broadband requirements.
• Collaboration: Regular cross‑team stand‑ups, knowledge‑sharing forums, and open communication channels.
• Well‑being: Comprehensive health benefits, mental‑health resources, and wellness programs.
• Diversity & Inclusion: We celebrate diverse backgrounds and perspectives, fostering an environment where everyone can thrive.
• Innovation: A safe space to experiment, fail fast, and iterate on solutions that matter.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $92,700 – $154,500 annually, commensurate with experience and location.
• Annual Bonus: Eligibility for a performance‑based bonus plan.
• Health & Wellness: Comprehensive medical, vision, dental, and behavioral health coverage starting on day one.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Minimum 18 days of PTO annually, plus paid holidays and flexible leave policies.
• Professional Development: Tuition reimbursement and access to industry conferences.
• Life & Disability Insurance: Company‑paid life insurance and short‑term disability coverage.
• Remote Work Support: Home‑office stipend and equipment allowances.

Eligibility & Accommodations

brighthush is an equal‑opportunity employer. We welcome applicants of all backgrounds and provide reasonable accommodations for applicants with disabilities. If you require assistance during the application process, please contact [email protected].

How to Apply

Ready to join a team that’s redefining healthcare technology? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply Now

Closing Statement

At brighthush, you’ll be part of a mission‑driven organization that places patient outcomes at the heart of everything we do. If you’re a curious, persistent technical professional who thrives on solving complex problems and delivering tangible value to clients, we want to hear from you. Join us and help shape the future of healthcare—one seamless prior authorization at a time.