Senior Account Manager – Customer Success & Veterinary Practice Partnerships Lead – Fully Remote (US) – Champion Growth, Innovation, and Strategic Partnerships at brighthush

About brighthush

brighthush is at the forefront of a seismic shift in the animal health ecosystem. By weaving together state‑of‑the‑art technology, data‑driven insights, and an unwavering commitment to veterinary excellence, we empower more than 25,000 veterinary hospitals across every U.S. state. Our suite of solutions—ranging from a market‑leading procurement marketplace to a next‑generation home‑delivery e‑commerce platform, and an intuitive practice management system—creates a seamless, end‑to‑end experience for both clinicians and pet owners. Backed by Y Combinator and top venture investors from Silicon Valley, New York, and Miami, brighthush is a fast‑growing, mission‑driven organization that is reshaping a $50 billion industry.

Why brighthush?

At brighthush, we don’t just build products; we build partnerships. Our culture is built on curiosity, collaboration, and a relentless drive to solve real problems for veterinary professionals. We listen to our partners, learn from their challenges, and turn those insights into solutions that truly make a difference. If you’re passionate about veterinary care, excited by the prospect of shaping the future of animal health, and eager to grow in a dynamic startup environment, brighthush is the place for you.

The Role: Senior Account Manager – Customer Success & Veterinary Practice Partnerships Lead

As a Senior Account Manager at brighthush, you will be the strategic bridge between our platform and the veterinary hospitals that rely on us daily. Your focus will be on cultivating deep, long‑term relationships with corporate hospital groups, understanding their evolving needs, and translating those insights into actionable strategies that drive both customer success and product innovation. This is a fully remote, U.S.‑based role that offers the flexibility to work from anywhere while collaborating with a distributed, high‑performing team.

Key Responsibilities

• Client Relationship Leadership – Serve as the primary point of contact for all day‑to‑day communication with corporate partners, ensuring a seamless, high‑quality experience that aligns with their business objectives.
• Strategic Account Planning – Design and execute a comprehensive corporate account strategy that includes growth plans, renewal tactics, and upsell opportunities.
• Stakeholder Engagement – Build trust with key decision‑makers and champions within each account, positioning yourself as a trusted advisor who understands their unique challenges.
• Business Reviews & Value Demonstration – Lead quarterly business reviews, crafting narratives that showcase ROI, adoption metrics, and future roadmap alignment.
• Feedback Loop Creation – Gather continuous product feedback from partners, synthesize insights, and collaborate with product teams to prioritize features that deliver maximum value.
• Market Intelligence – Stay ahead of consolidation trends in the veterinary sector, identifying opportunities for brighthush to strengthen its competitive position.
• Prospecting & Relationship Nurturing – Identify and engage non‑contracted corporate consolidators, educating them on brighthush’s value proposition and positioning the company for future partnership.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Marketing, and Customer Success teams to ensure a unified approach to partner success.
• Data‑Driven Insight Generation – Leverage analytics to uncover usage patterns, adoption barriers, and growth levers across the portfolio of partners.
• Thought Leadership – Represent brighthush at industry events, webinars, and roundtables, sharing best practices and positioning the brand as a thought leader in veterinary technology.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Veterinary Science, or a related field.
• 8+ years of experience in account management, preferably within SaaS or technology‑driven B2B environments.
• Proven track record of building and maintaining executive‑level relationships.
• Exceptional verbal, written, and presentation skills – able to articulate complex concepts to diverse audiences.
• Strong analytical mindset with the ability to interpret data and translate findings into actionable strategies.
• Excellent time and process management – adept at juggling multiple high‑priority accounts simultaneously.
• Self‑motivated, proactive, and comfortable working in a fast‑paced startup culture.
• Passion for veterinary care and a desire to contribute to the future of animal health.

Preferred Qualifications

• Experience in the veterinary or animal health industry.
• Background in customer success or account management within a SaaS ecosystem.
• Knowledge of procurement, e‑commerce, or practice management solutions for veterinary practices.
• Prior experience working with corporate hospital groups or large consolidated entities.
• Demonstrated ability to influence product roadmaps based on customer insights.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Relationship Management – Building trust and rapport with stakeholders at all levels.
• Data‑Driven Decision Making – Leveraging metrics to guide account strategies.
• Communication – Clear, concise, and persuasive in both written and verbal formats.
• Problem Solving – Turning challenges into opportunities for growth.
• Collaboration – Working seamlessly across cross‑functional teams.
• Adaptability – Thriving in a rapidly evolving startup environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Senior Account Manager, you will:

• Lead high‑impact initiatives that influence product direction and company strategy.
• Mentor junior account managers and contribute to building a world‑class customer success organization.
• Participate in leadership forums, strategy workshops, and industry conferences.
• Access continuous learning resources, including certifications, workshops, and mentorship programs.
• Advance into senior leadership roles such as Director of Account Management, VP of Customer Success, or Head of Partnerships.

Work Environment & Company Culture

brighthush is a fully remote, distributed team that values flexibility, autonomy, and collaboration. Our culture is built on:

• Transparency – Open communication channels and regular all‑hands updates.
• Innovation – Encouraging experimentation and rewarding creative problem solving.
• Inclusivity – A diverse workforce where every voice is heard and respected.
• Work‑Life Balance – Flexible schedules, unlimited vacation, and a focus on outcomes over hours.
• Community – Monthly virtual team events, bi‑annual retreats, and a vibrant online community.

Compensation & Benefits

We offer a competitive total‑reward package that includes:

• Base salary range: $100,000 – $150,000 per year (U.S. locations), with a Colorado‑specific range of $100,000 – $120,000.
• Performance‑based bonus structure.
• Equity participation – share in the company’s growth.
• Comprehensive health benefits: medical, dental, and vision coverage.
• Automatic 401(k) contribution with company match.
• Home office stipend to set up a productive remote workspace.
• Unlimited vacation policy – trust us to manage your time effectively.
• Monthly virtual team events and bi‑annual retreats to foster connection.
• Employee referral program with generous rewards.

How to Apply

Ready to shape the future of veterinary care? Submit your application through brighthush’s Careers Page. The application deadline is October 1st, 2026. Please note that we are not able to sponsor work visas at this time.

Scam Awareness & Security

We are committed to protecting our candidates and partners from fraudulent activity. Please keep the following in mind:

• All legitimate job postings and communications come exclusively from brighthush’s official channels: our careers page, LinkedIn, BuiltIn, and Indeed.
• Authentic emails will originate from verified brighthush domains and phone numbers.
• Never share sensitive personal or financial information unless you are certain the request is legitimate.
• If you encounter suspicious activity, report it immediately to our recruiting team.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Join brighthush Today

Are you ready to lead transformative partnerships, drive customer success, and help shape the next wave of veterinary technology? If you thrive in a fast‑moving, mission‑driven environment and want to make a tangible impact on the health of millions of pets, we want to hear from you. Apply now and become a pivotal part of brighthush’s journey to modernize animal health worldwide.