Senior Account Manager – Customer Excellence & Relationship Management – Level II – Driving Strategic Partnerships & Data‑Driven Growth for brighthush

About brighthush

brighthush is a trailblazer in the freight rail transportation sector, weaving together cutting‑edge technology, robust logistics networks, and an unwavering commitment to customer excellence. With a heritage that spans decades of industrial innovation, safety, and quality, we empower businesses worldwide to move goods efficiently, reliably, and sustainably. Our people are our most valuable asset, and we cultivate a culture that celebrates diversity, inclusion, continuous learning, and the relentless pursuit of operational excellence.

Why Join brighthush?

• Impactful Work – Shape the logistics landscape by ensuring products reach their destinations on time, with the highest level of service.
• Collaborative Environment – Partner with cross‑functional teams that champion innovation, data‑driven decision making, and open communication.
• Growth & Development – Access formal training programs, mentorship, and a clear career ladder that rewards performance and initiative.
• Flexibility – Enjoy a hybrid work model that balances remote collaboration with in‑office engagement at our Lake Oswego, Oregon hub.
• Comprehensive Benefits – Competitive salary, health, dental, vision, 401(k) with company match, generous PTO, and wellness initiatives.

Position Overview

The Senior Account Manager – Customer Excellence & Relationship Management – Level II is a pivotal role that bridges the gap between our customers and internal stakeholders. You will own the day‑to‑day account activities, ensuring that customer expectations are met, exceeded, and continuously refined through data‑backed insights and proactive communication. This role demands a blend of strategic thinking, operational execution, and a passion for building long‑term partnerships.

Key Responsibilities

• Develop and nurture productive relationships with key customers and internal partners, fostering trust and long‑term loyalty.
• Independently manage routine and moderately complex account activities, prioritizing tasks and communicating status updates within established frameworks.
• Analyze customer needs, account data, and service requirements to recommend tailored solutions and coordinate cross‑functional execution.
• Triage inbound inquiries in Salesforce, collaborating with operations, logistics, and technical teams to deliver accurate, timely resolutions.
• Maintain regular, proactive communication with customers to confirm satisfaction, gather feedback, and identify upsell or renewal opportunities.
• Support asset and new car delivery programs, managing expectations, coordinating deliverables, and tracking milestones.
• Resolve a spectrum of customer inquiries and service issues using sound judgment, established procedures, and available account data; appropriately escalated exceptions.
• Collaborate with cross‑functional teams and customers to align account activities, ensuring seamless service delivery.
• Review operational and customer data to spot trends, support decision making, and improve process accuracy and efficiency.
• Safeguard customer trust and confidentiality while handling sensitive account information.
• Address moderately complex customer concerns, coordinating communication plans with relevant internal partners.
• Identify and recommend practical process improvements based on customer feedback, account trends, and recurring service issues.
• Document customer outcomes and success stories consistently, contributing to knowledge bases and best‑practice repositories.

Essential Qualifications

• Bachelor’s degree in Business, Communications, Supply Chain, or a related field, or equivalent education and experience.
• Minimum of three (3) years of proven experience in account management, customer relationship management, or customer service roles.
• Strong written and verbal communication skills, with the ability to build effective relationships across all levels.
• Demonstrated ability to independently manage moderately complex assignments, prioritize competing demands, and deliver consistent results.
• Analytical, problem‑solving, and decision‑making skills within established policies and practices.
• Proficiency in reviewing data, identifying trends, and using findings to support customer and operational decisions.
• Working knowledge of customer engagement, retention, inquiry resolution, and relationship management practices.
• Adaptability to established processes, recognition of exceptions, and appropriate escalation.
• Proficiency with Microsoft Office applications and a willingness to learn CRM and business systems.

Preferred Qualifications

• Experience with Customer Relationship Management (CRM) software, especially Salesforce.
• Knowledge of railcar leasing and asset lifecycle management.
• Willingness to work on‑site at our Lake Oswego, Oregon office; remote work from other locations may be considered based on business needs.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and anticipating client needs.
• Data‑Driven Decision Making – Ability to translate metrics into actionable insights.
• Collaboration & Influence – Skilled at working with cross‑functional teams and influencing stakeholders.
• Project Management – Strong organizational skills, with a track record of managing multiple priorities simultaneously.
• Communication – Clear, concise, and persuasive communication in both written and verbal formats.
• Problem Solving – Creative and analytical approach to resolving complex issues.
• Adaptability – Comfortable navigating change and evolving processes.

Career Growth & Learning Opportunities

At brighthush, we believe in unlocking your full potential. As a Senior Account Manager, you will:

• Progress to senior leadership roles such as Account Director or Customer Success Lead.
• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Participate in continuous learning programs, including industry certifications, leadership workshops, and technical training.
• Mentor junior team members, fostering a culture of knowledge sharing and professional development.

Work Environment & Culture

Our culture is built on the principles of Safety, Quality, Respect for People, and Customer Satisfaction. We champion an IDEAL framework—Inclusion, Diversity, Engagement, Access, and Leadership—ensuring that every employee feels valued and empowered. At brighthush, you’ll experience:

• Open communication channels and transparent decision making.
• Collaborative teams that celebrate wins and learn from challenges.
• A supportive environment that encourages work‑life balance and personal well‑being.
• Regular team events, hackathons, and community outreach initiatives.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonuses tied to customer satisfaction and account growth.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Flexible work arrangements—remote or hybrid—supporting a healthy work‑life balance.

How to Apply

Ready to make a tangible impact on the freight rail industry? Submit your application through our secure portal and join a team that values innovation, integrity, and excellence.

For more information or to request accommodations during the application process, please contact [email protected] or call us at 503‑684‑7000.

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Join brighthush Today

At brighthush, we’re not just building a company—we’re building a community of innovators who transform the way goods move worldwide. If you’re passionate about customer success, thrive in a dynamic environment, and want to grow your career while making a real difference, we want to hear from you. Apply now and become a key player in our journey toward excellence.